Lack of any real help from BT

Since the 30th May I have been phoning and reporting a fault on my line, which means we are unable to make or receive calls also our broadband keeps dropping off. Was promised it would be done by the 6th June, full week after I reported it. Heard nothing so chased again and was told now Tues 12th. However yesterday I found out if you phone our number it is being directed to someone else. I reported this again to the fault team who did not seem to understand what I was saying and again this morning. I have phone the number as well I spoke to a very angry person who is P*****D off about getting all my calls.
I have tried a number of times now to explain the problem to the fault time and each time am told the cross connection has been resolved....when I know it has not because I call my number from a mobile and get someone else. Does anyone know who I can complain to and make this an official complaint. I done the e-mail on the website and the live chat but one end with no response and the live chat said had to call the fault team. Also what is that every call I make to the fault team I get call back about 10 mins later asking for my feedback!!!! When they fix it will give feed back.
Any advice as pulling my hair out now....can't even change supplier as the fault is at the exchange!!!!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Does anyone else share my frustration with BT for their lack of help over setting up their Home Hub 5 (HH5)?
I have just taken out an Infinity contract and had my new HH5 installed.
I have some fairly basic requirements for setting up my home network.
I couldn't undertake the set-up myself based on the (scant) information provided with the HH5.
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I am very grateful for the help that people are trying to give me. (not so grateful for the comments of others - not you) that simply imply the problems I am experiencing are my fault or the fault of my devices when my tests suggest otherwise.
I find it really kind that people with no afiliation to BT are willing to give up their time to help me (and others).
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I've checked out your link on printers and almost the first thing it says is that to prevent them becoming 'lost' the first thing you should do is to give them a static address. To do this, I need to 'see' the printer first. Even though the printer will initially print from my PCs whilst still invisible on the network, it eventually gets lost and the only way to solve it getting lost is to re-start the router.
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