LACK of Apple Support!!!! (iTunes help)

I have 2 computers I've tried to upgrade my iTunes for. Both failed and now I don't have any operational iTunes program available. Which means, I can't update my iPod with new songs as iTunes does not work on either computer.
One computer reads: "Invalid Drive: G//" which is not a drive on my computer
The other reads: "Invalid signature"
This has been going on for several months now and I've tried EVERY thing that I've read in these posts or anywhere else online. Apple won't help unless you just purchased their program in the last 90 days. What terrible customer service!!! I was going to buy a few more iPods this Christmas for people, but what is the point if thier programs won't work and they won't help.
If anybody else has any suggestions on how to fix, PLEASE let me know.
Thank you,
Paul

I hear what you are saying. I have a pair of, now, older 5th generation iPods. My iTunes that I run is still only up to 7.0.2 and the only reason I upgraded from iTunes 6 to iTunes 7 is that when I got my newer 80GB 5th generation iPod, it required iTunes7 to work so I was forced to upgrade. But since then I have not bothered for fear of something not working right. Because none of the recent upgrade have offered any sort of feature I need or want, I am sticking with what I have. My iPods also still run whatever firmware versions they came with.
I agree that it is rather weird that Apple often makes a new line of iPods REQUIRE whatever the latest version of iTunes that is currently available, even if there is no apparent feature or requirement that only is available in that version of iTunes.
As to the Open Source software forums you belong to, those are completely different beast since those are people who are enthusiastic about the software and do it for fun and do not get paid, so the mind set is completely different than something like Apple which is a company that does it for the profit and it is not in their best interest to spend too much time on issues that effect small numbers of people. I am sure you will find the same level of "silence" from Microsoft, Adobe, Yahoo, Google, or any of the other major commercial software developing companies.
It is rather surprising the lack of Open Source efforts to replace iTunes. I can only guess that people in general like iTunes so there hasn't been a big effort to replace it with something else. Besides wanting a better product, the other reason for Open Source software is price of the original. Since iTunes is free, that sort of squashes that incentive as well. So to date, I have not really seen any real challengers to iTunes for iPod use.
Patrick

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Message was edited by: a brody

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LACK of Apple Support!!!! (iTunes help)

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