Lack of CARE from Customer Care - Need an Aust con...

I raised a complaint via the contact us above and to be honest.
it is the WORST experience I've ever had. The customer care is useless. It has now been over a month and everytime I go back to them, they answer with the same response. I posed several questions and they come back with the same answer and NEVER answer the questions I've asked.
To be honest, they must be imbeciles as no matter how many times I point out my questions,. they still don't answer them,.
I'm fed up with Nokia and will not recommend it to anyone. I've also sat down with the board of my company to phase out the use of Nokia's as there is no service.
Please provide me details of an Australian manager I can raise my complaints through as my next step, in the next few days, will be to go through the ombudsmen and drop a side not to Today tonight/A Current affair. As I've seen ALL over the net and on the forums, there are a lot of unhappy people with a useless product!

Hi usivaj,
I have found your complaint in the system, and will ask the Australian Care team to contact you as soon as possible.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

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Changing customer contact information and seeking help from customer care centre

Over the past few days I have tried to change my email contact address for CC. Have made the change and pressed the button to have a verification email sent. Nothing gets to me. The account works and nothing is showing up even in my junk box. Have then tried to contact the Customer Care Centre... What product? Adobe Creative Cloud. What topic do you need help with? > Sorry. No data available for this product at this time. Catch 22. One might be tempted to say "typical". Not that tempted yet.

Hi Kelli,
It was wonderful of your mother to purchase a Samsung Smart TV for you and I hope that you had a wonderful trip! It is truly disheartening to hear of the damage you state you found when you returned from your trip out of the country.
Per our Return & Exchange Promise and assuming your mother falls under the standard 15 day return and exchange period, unfortunately we wouldn't be able to exchange this TV due to it being beyond the 15 day timeframe, but also as damaged items are considered nonreturnable. I apologize if this news causes you any dismay.
With that said, if your mother should like to reach out as she is the original purchaser, I would be delighted to discuss this further with her. She may either register with the forum to either send me a private message or by sending an email to [email protected] with "Attn: Tasha" in the subject to ensure it reaches me in a timely manner.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Why was I given false info about my delivery from customer care?

I pre-ordered two phones in store. I had to pay out my current edge up price in order to edge up early to the iphone 6. I also got another phone on my line edged up to the iphone 6 plus. At the store I asked if I could bill the initial payment to my account (I have billed to my account on several other occasions). The in store rep said I could not bill this particular charge to my account, which I was totally okay with. I gave my debit and he swiped it. This morning my card was charged because my order shipped; I have no problem with this method, but I am frustrated I did not know this from the beginning.
Also, I contacted customer support after receiving a text that my account had been charged $54.13. I checked my bank account and Verizon had actually charged me $80.90. Why wasn't I notified of the correct amount?
I spoke with customer service this morning. The first rep was named Courtney I believe. She told me my phone was out for delivery today. After both USPS and UPS had been to my apartment I went down and checked for a slip saying they missed me: no slip. I called customer service to get the tracking number so I could further look into the issue. The second rep I spoke with was Mitchell. He said the package was in the city of the store I had ordered at and may have been delivered to the store. He called the store I ordered at and conferenced me into the call. Mitchell was no longer on the line randomly so I stayed on to see if someone at the store could help. The store rep told me that phones are not delivered to the store and she could not look up any account information over the phone. She referred me back to customer care. I called for the third time hoping to get some answers; I believe this rep's name was Ignasio. He was absolutely the most helpful and straight forward, but he informed me that the previous two reps were incorrect and could NOT have known any information about my phone's delivery status because it had not been issued a tracking number yet-he called Fed Ex with me on the line and Fed Ex confirmed that a tracking number had not been created because the package had not been shipped yet. I WAS SO FRUSTRATED that I was given false information from two different reps and never told a charge would be placed on the account the day the phone began processing to be shipped. Had I known that information when I placed the order in-store I would have known that the phone had just been processed for shipping today, because that's when my payment processed. I was not rude to anyone that I spoke to today, but I wanted to write this out because I was frustrated with the entire experience. How could I be given specific delivery info about my package if there is not even a tracking number for it yet?

Welcome to dealing with Verizon's customer anti-care. I have had a similar experience over the last week. I tried to order 2 Iphone 6s and an Iphone 6 plus to replace the Iphone 5s, my family now use. When I tried to order the phones on Apple's website, there was a weird error saying that I could only pick up the phone in an Apple store. I called customer care to find out the issue. They of course blamed Apple and said I could order the phones on Verizon's website. I said that would be fine except that I was concerned with the shipping times, since my wife and daughter's phones are starting to have issues and I did not want them to have to wait until late October - early November when the phones they want showed to be in stock with Verizon. The representative said that the phones would ship as they are available so the silver 128GB silver Iphone would ship the next day, the Space Gray 128GB would ship on 10/3 and the Iphone plus would ship on 10/31. I went ahead and went online and ordered the phones. I waited until 10/2 to call to find out what happened to the silver Iphone and was told that none of the phones would ship until they were all in stock. I cancelled the order and figured I would order them from Apple. I asked when I cancelled the order how long it would be til I could place an order with Apple and was told it usually will let you order immediately, but in some cases it can take a couple of hours. This was at about 8:00pm on 10/2.
On the morning of 10/3 on went to Apples website and it said that there was a reservation for the lines in question. I again called and spent an hour on the phone with Verizon to find out that the previous representative had not cancelled the order. There were lots of notes to cancel the order, but the order was still pending. The rep Louise was terrific and even sent me a screen shot to show that the order was cancelled. I waited a couple of hours and tried to order the phones again. The error saying that I would have to go to the Apple store was back. I called Verizon they said it was on Apple's end. I called Apple and they said it was on Verizon's end. I decided to go to the local Apple store to see if they could help. The rep at the Apple store was really helpful and said that is the same message they see when someone is setting up a new Verizon account (We have been with Verizon since 2002, and have never been late on a payment). During our investigation the Iphone 6s showed available at another Apple store about 10 miles away. I ordered the phone and set up personal pick up for the phones. I went to the Apple store with the phones showed them my personal pick up confirmation and Verizon was blocking the phones from being sold. I checked my account and I had already been charged by Apple. Luckily the Apple store have a personal representative to contact for issues, it took 2 hours on the phone with her but eventually I was able to get the 2 Iphone 6s and go home. I also had the Verizon representative tell me that it could be my employer discount causeing the error. I went through the process of removing the employer discount and still cannot order the phones through the Apple store. I bit the bullet and ordered from Verizon knowing that I will probably not receive my phone til next year even though my email says it will ship by 10/31.

WAKE UP CUSTOMER CARE NEED NEW COLOUR SCHEME ASAP

I SEE THAT THERE ARE A FEW COMMENTS ASKING THAT WE CAN CHANGE THE COLOUR SCHEME'S ON SKYPE AND IT HAS BEEN IGNORED TIME AFTER TIME. Please help YOUR customers make Skype a better experience by changing the colour scheme. It can not be that hard to make YOUR CUSTOMERS TO BE ABLE TO USE SKPE WITHOUT HAVING TO GO TO EXTREMES . I can hardley see the writting and have to darken the whole screen each time i use skpe, at one point i stopped using it. I have been asked to put it on all the Business computers now. I have told the directors that the 4 employees who have eye disabillitys would not be able to use it, also we have 2 who suffer epolepsy and they find the bright screen a hazzard. PLEASE ALLOW US THE CHANCE TO CHANGE THE SETTINGS, THIS WILL ONLY IMPROVE THE WHOLE SKPE EXPERIENCE AND MAKE YOUR CUSTOMERS EVEN MORE HAPPY WITH THE WAY SKYPE IS MANAGED. thank you very much and i hope we get a reply from customer care.My name is: Peter Pankhurst

Hi Peter and welcome to the Skype Community,
Are you already using the latest Skype 7.7 for Windows desktop in your office? Since the initial release of the new chat styling we have adjusted the colors based on the feedback to improve contrast. Can you share which parts of the user interface are hard to use for you currently?
We currently see more customer demand for features other than adjustable chat colors which is why we are currently not looking in any short term changes in this area.

Posting on Adobe's Blog which was suggested by Customer Care

Like many of you, my world was turned upside down today when I learned of Adobe's decision to terminate FormsCentral. I took to this forum because that is what the information I received regarding the termination directed me to do. I also went to Twitter and waited out a Customer Care chat. One of the representatives from Customer Care suggested I post a comment at the bottom of their blog page on blogs.adobe.com: FormsCentral is retiring | Adobe Acrobat Blog. In the representative's words, "That will get exposure." Hoping for a miracle, but would be content with services until the end of 2015.

I'm having the same issues. I've tried twice to get someone to help me update my Creative Cloud payment information through a chat session with Adobe and both times I was disconnected.
I also called in once and the rep couldn't help me. He said I should just wait and try again in a day or two. I have better things to do than trying to update this info over and over! He offered to take my information over the phone but there is no way in hell I'm coughing up my new credit card info over the phone.
The guy on the phone opened up a support case 6 days ago. I've gone in and updated it 3 or 4 times and nobody from Adobe has ever responded to it - even though their guidelines state they try to respond to every one within 4 hours.
This is not acceptable. I can't believe Adobe is dropping the ball so dramatically on this one.

Xperia z1: a BAD BAD experience regarding customer care, service center and sony india.

I have bought a xperia Z1 at 29th march 2014. I was very happy after buying it but after 2 months it becomes a trouble for me. after 2 months of purchasing i found a sensor problem occured in the phone, due to which auto rotate function was not responding. i submitted my mobile and after 7 days i got a new one. but unfortunately my mobile slipped from my pocket and fell down on floor, because of that my mobile phone screen gor a crack. since it was under accidental warranty i submitted my mobile phone to the service centre and they told me that they have sent the application for approval at 21st july. later on 23rd morning i got information from customer care, that my application has ben rejected. again at 23rd july they told me that they have again submitted the application an will revert in 2 days.
after 2 days i.e. at 25th they told me that there is no answer from sony india head office due to which they are unable to provide me standby. after a long argument with service head at customer care, service centre provided me a stand by, till i was using nokia 1100 . the biggest problem arised yesterday i.e 4th aug, when i called at service centre they told me that there is no approval and same word was on behalf of service center.
its been more than 15 days and the service center told me that i'll have my mobile after 15 days. now i'm losing my temper , no clear solution is provided to me and still i have no info about the application they have sent. this my message to aware all about the bad services provided to me by (don't know personally i.e service center/customer care/sony india). this is clear warning if i doesn't have my mobile within 7 days, i'm gonna complaint to consumer court.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Swindled, lied too, and lack of customer care!

Back in Auguest, we qualified for "new" phones. We've been customers for over 10 years. We visited a local Verison store in Pataskala Ohio. We were looking to get into the "smart phones". We saw several, some very nice and EXPENSIVE ones, a few that were less expensive.
We told the salesmen what we were looking for, and pointed out a few, one of them was the Samsung Gem. Little did we know. We knew NOTHING about smart phones but only what we saw on TV, guess Verison feels buyer beware to be an understatment.
The Gem was just under $50.00, hmm.. on sale it seems. We had no idea, the trouble, the lack of usability, these phones had. The salesmen seemed to know all about them, so he said. We find out, as time went on, that 1, we could NOT upgrade to the 2.2 droid OS as Verison does not seem to want these phones upgraded.
We also found out, that you can NOT put any of the app's on the SD cards due to the OS version. We also find out how little room there is on these phones for apps. Further, we learned that these phones were NEVER suppose to be sold by Version dealers, that they were "in house" phones only.
I've tried to email Verison but hmm.. we can't find an EMAIL address for support!
My wifes phone has had issues for the past month, runs slow, won't connect and very VERY short battery life.
Now.. I would like someone from Verison with guts to assist us in getting rid of these phones, and re-issueing us a new trade in deal.
I wonder if there is somone out there who cares!
These Gems SUCK, and seems Verison only cares about sales, and NOT customer care!

MostlyALurker wrote:
It never ceases to amaze me the number of people who don't even do the most basic of research before buying an expensive item or getting themselves locked into a contract. There is SO MUCH info out there about the pros and cons of various phones. It's called Google, people!
It also never ceases to amaze me about the number of people who register for forums such as this only to complain and then disappear into the ether again.
God forbid someone expects a represenative of a company that generally gets high marks for customer service to not completely rip them off and give them wrong information. These customers have lives that do NOT revolve around cell phones and spending hours on the internet going through the tech media and their reviews that say pretty much every phone out there is crap and god-like at the same time. The people who spend 40+ hours a week in the mobile cell phone stores are the experts, get paid to be the experts, and so it shouldn't be completely uncalled for to hope that these people will guide the less informed in the general right direction.
People don't take their money to Verizon because of the great data speeds or cheap phone plans. They go to Verizon because Verizon is known for excellent customer service. If they want to get ripped off by some slimey scumbag salesperson they go to Boost Mobile or Cricket. Even if an "authorized reseller" was responsible for this, Verizon is the one who hands out these licenses and has a duty to make sure somewhat decent business is being conducted with their name. Because again, the consumer who has a life that might surround insurance or banking or medicine or a family or any variety of other things that do not deal with mobile products has no idea what authorized reseller, premium reseller, or corporate means nor should they be expected to.
Take your elitist attitude and get out of here.

TERRIBLE CUSTOMER CARE & Lack of Information on current D.O.A and Delivery of a new laptop (x121e)

Hi there,
I made an order for a Thinkpad X121e on 25th August 2011, arriving around a week later, however when it arrived it worked for about 1 hour before then refusing to boot up, I decided to ring support who suggested it may be possible, and quicker to have someone repair the unit onsite, however it turned out that this would not be possible as there may have been multiple issues.
Therefore I arranged under D.O.A for it to be sent back to Lenovo, it was received at the repair centre on 8th September 2011, and was registered as D.O.A on 15th September 2011
It was my understanding that a replacement would usually have a turnaround of 14 days, however when I rang Technical support they suggested 15 working days, which would be up today (6th October 2011) I have been consistently ringing technical support who have suggested the only people that I should contact are the German company (MKCL Deutschland GmbH) dealing with the D.O.A of my laptop, however if I was to contact them via phone it would cost me a fair amount, so I opted for the email route, where a response was given however it suggested they were also waiting on lenovo.
I currently feel as if I am in the dark, where there is no possible way to contact lenovo directly, especially for complaints or even just for information. I purchased the lenovo product originally on recommendations from others for quality and reliability, its a shame that lenovo support and customer care is not the same.
I have also considered contacting Consumer direct if I do not receive any more information on my case.
Any possible help with my case will be much appreciated.
Thank You

hey richierich,
sorry to hear about what had happen. could you pm the following details :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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How to send a private message? --> Check out this article.

Terrible experience with Verizon customer care. Need update on security deposit.

Hi,
I disconnected my FIOS internet service about two months back. When I took the connection last year, I was asked to pay a security deposit of $400 and I paid this. After disconnecting FIOS, I am trying to get the status of the refund of my security deposit.
I have called close to ten times to the customer care and all the times, I have been given either false information or I was told they would call me back and that would not happen.
At this point, I am extremely disappointed and surprised about how an organization like Verizon could be so unprofessional.
I need to know the status of my security deposit. Has anyone else faced this kind of a problem? How was this resolved?
Regards,
Sathish

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

I need an unlock code but adobe customer care no longer seems to be available.

I have had photoshop for many years starting at 4. I have always updated.
Installing cs on my new win 7 setup (yes I no it is old, but I don't have the money for new software).
I can't get it to see my old install discs, I used "setup.exe unlock" but can't contact customer care on the line (or chat) for the unlock code.
is there a phone number or chat link for this type of call. Thanks in advance

Hi Mmiikkeepp,
You are trying to use CS4 Photoshop on Windows 7?
Can you please provide the exact error message while installing or activating.
You can contact Adobe by clicking on the below link
http://helpx.adobe.com/ca/contact.html
Choose your product, your query and then choose "still need help? contact us"
Thank you for posting on Adobe Forums.

Slow broadband speed and a lack of customer care -...

I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
Thanks

Hello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

My iphone plus is bending, what does Apple offer regarding this issue? I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

Maybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates <

Im from Philippines and my iphone is from Japan after I updated it to iOs 6.1.3 it wont activate it says ''Activation Error Please Contact Customer Care'' what does it mean? How can I activate it? Please help me.

Im from Philippines and my iphone is from Japan after I updated it to iOs 6.1.3 it wont activate it says ''Activation Error Please Contact Customer Care'' what does it mean? How can I activate it? Please help me.

You can NOT unlock it. Only the carrier it is locked to can legally authorize unlocking it and the Japanese carriers will not do so.
In order to be using it previously with a non Japanese carrier, the phone had to be hacked to illegally unlock it. You can not get help here.
Buy a new phone you can use.

Need help urgently, I upgraded my iPhone 4 with new OS 5, but at the last restore failed. Apple Customer Care helped me to resynch my phone with all that available in Library. I've got all back except my Contact no. Pls help guys, thnx

Need help urgently, I upgraded my iPhone 4 with new OS 5, but at the last restore failed. Apple Customer Care helped me to resynch my phone with all that available in Library. I've got all back except my Contact no. Pls help guys, thnx Plz guys anyone can help plzz....I've lost all contact and I dont even have any secondary back up also...!!!

If you've had it for less than a year, then it's still under warranty. Take it to an Apple store or an authorized service facility. See http://support.apple.com/kb/HT1434

NO response from HP Customer Care

I have been calling HP cutomer care from last two months. i bought this pc 4 months back and it is still in warrant. A small part in the corner of my pc beside the battery was lose so called up customer care to report my problem. they sent the engineer who took off that part and gave a recipt saying that your part will be replaced in a week. it's been two months since then i have recieved no respone. I am tired of calling them and listening to their excuses. could you please help? how can i get that part replaced?

@India16 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

Lack of CARE from Customer Care - Need an Aust con...

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