Lack of communication from the, so-say, world lead...

ever had to eat your words?
We are moving to a new property in Devon. Booked BT well in advance. Also booked 9 other tradesmen fro mAerial installer, plumber, electrician Intruder alarm installation - all turned up when they said they would, did an excellent job.
The tenth person booked? BT of course DID NOT turn up - no communication nothing, zip, zilch.
having worked for BT for nearly 15 years (Global Services) I learnt to comunicate with the customer and if there was a problem, at least offer a solution or time scale to fix. Openreach of course do not have to adhere to this common polite principle!
having told all concerned of our plans everyone, without fail sais " Good luck with BT" I assured them that it was the BT of old they were thinking of - it had changed so much. So eating my words was very painful and embarrasing!
At time of writing, after 3 phone calls and 2 emails Openreach still treat us with disdain. Virgin Media or Talk Talk look like a better bet at present, so I hope all the engineers involved in this remember when they complain about losing their jobs through lack of orders with BT. I'm trying to bear in mind that BT contribute to my pension, but it is difficult!
Drinker from Devon

unless you can get virgin by cable all providers use Openreach for line installations and maintenance
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