Lack of information when ordering a phone from the store

Question

I recently became eligible for an upgrade on my phone so I went to the store to get an iphone 4s. I should have called the stores before since none of them had the iphone in stock. I figured I could just order the phone at the store instead of going all the way home to order it on my computer. I went through the order with one of their representatives. Once it was done, I given a receipt and told the phone would arrive in two days. 
I went online once I got home and noticed that the order status had not been updated on my recent order (I was sent the order confirmation via email). There was just a blank space next to the tracking number. I assumed that I had checked the order status too soon and that they would have a tracking number posted the next day. NOPE! Luckily, I went to My Verizon account to see if their was any information there and noticed that there was a red notice at the top of my page saying that I needed to approve the terms and conditions contract before my order would ship. I was never told by the representative that I needed to have this approved. If I hadnt happened to check my verizon page when I did then I may have not figured out what was going wrong with my order. 
I was also confused about the terms and conditions stating that I was going to be charged the $350 early termination fee. As I said, I had become elibible for an upgrade one day prior to seeing this notice so an early termination fee should not have applied. I ended up calling Verizons customer service to get some answers. I found out that the phrasing on the website is horrible and that they were not charging me the early termination fee for my most recent purchase. The costomer service representative informed me that in addition to setting up a new two-year contact for the iphone 4s, I needed to approve the terms and conditions stating that if I need to get a new device after receiving my iphone that I will be charged the $350. That was not well communicated at all on verizons approval page. 
The whole process was extremely frustrating. I hope this helps anyone else that has similar problems.
Here is a way that Verizon can remedy this problem:
Change the information on their order status page. Instead of having a blank space next to the tracking number, they should provide customers with a little feedback. Maybe provide customers of the actual status of their order. If Verizon needs more information before placing an order, such as approval of the terms and conditions, then it should say something such as "contact customer service" or "terms and conditions needs approval before shipment". If they have received the order but haven't shipped it yet then that should be helpful feedback too. 

Answer 1

God morning meowpants39,
Thank you for providing your feedback on the iPhone 4S order process. Please accept my apologies on the lack of communication about the terms and condition prior to leaving the store. May I ask did you receive your new iPhone 4S yet? If not then I will be happy to check the status of your order. If you have your confirmation number then you can check the status using the link posted below.
http://www.verizonwireless.com/b2c/orderstatus/OrderStatusForm
If you do not have your confirmation number or if you haven't received your tracking number then please send me a private message with your full name, mobile number, and a brief description of the issue on the iPhone 4S. I can contact you and provide you with the status of your order.
Thank you for allowing me the opportunity to assist you today...