Lack of realtime customer service for iTunes Store

Question

I just tried sync'ing my iPod. I was thwarted because I suddenly got a message saying that 590 songs would be taken off my iPod because they were suddenly not authorized unless I entered my password. Note, both my husband & I have iTunes account & we have authorized each other to share our music. Neither of us has had any reason to change our passwords or accounts nor have we bought new iPods requiring authorization.
I am able to access iTunes store over my network well enough to see plenty of advertising of music I don't give a **** about. I want MY music, for which I have already paid, back. But somehow the networks don't work well enough to accomplish that. I cannot, apparently, access my account or my husband's account well enough to authorize music. It's not even clear to me which account iTunes is looking for. I have changed my password twice now -- sometimes iTunes puts up my husband's ID & says I need to enter that password. I can't change his password & he is working so I don't really have the ability to contact him.
I am constantly told that there is an unidentified error at the iTunes store. I have rebooted the computer & exited & restarted my iMac several times.
Basically, I have approximately $600 worth of music that I paid for long ago & which I cannot access. iTunes has no means of putting me in touch with an actual human being to help me figure this out. More appropriately, I want my accounts put back to the way they were as of midnight last night.
That's lousy customer support. I work in a cubicle farm & my iPod is the main way I am able to concentrate. I don't appreciate being screwed over like this.

Answer 1

Neither of us has had any reason to change our passwords or accounts nor have we bought new iPods requiring authorization.
iPods are not authorized or deauthorized.
Computers are authorized to play songs from iTunes accounts.
To authorize your computer, go to iTunes menu Store -> Authorize, then enter the account name and the password.
If for somne reason it's not playing purchased songs, deauthorize the computer and then do it again and then Authorize it.
I am constantly told that there is an unidentified error at the iTunes store. I
When do you see this?