Lack of support for broadband fault and now v+ box...

Question

Am I the only one to think that bt no longer give customer support like they used to? I have had tv bb and phone for over 18 months but in the last 8 weeks the bb you have to reset the hub everytime you want to go online and now the v+ box keeps giving error codes and crashing at random times in the last 3 days. Here are the times and the fault if anyone can help me that would be great. I am losing the will to go on with this now as they just tell me to reset the hub so they can run a line check then say everything is fine, but anywhere between ten minutes and a couple of hours can pass and it goes off again.Plleeeaaasseee help! Surely under the Sale of Goods act 1979 which states that the item purchased has to be as described, of satisfactory quality and fit for purpose they are responsible to fix this problem ???????????    
11.33 am 17/9/13 had to reset hub as will not connect to internet working after speaking to bt adviser at 1020 am
21.42 pm 17/9/13 had to reset hub as broadband would not work  not used since 1220 pm that day
21.55 pm 17/9/13 had to reset visionplus box as catchup tv keeps freezing
Broadband went off 1220 pm 18/9/13 had to turn off to reset
Tele went off would not work 18/9/13  1625pm had to turn off to reset
18/9/13 20.39 Internet wouldn’t load had to reset home hub.
19/9/13 11.15 TV would not record gave error code R02 and R06 and said to restart home hub and Vision + box and to contact BT if problem persists.
19/9/13 11.57 Internet wouldn’t load tried using BT desktop Help which said it was working again but internet page still wouldn’t load had to reset home hub.
19/9/13 1715 pm had to reset hub to get internet to work worked for ten minutes then had to reset again as it had stopped working

Answer 1

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