Landline rings once then stops

Question

Hi  - Had this problem for some time but whereas it was intermitent, it has now become almost permanent.
As the title states, the phone rings once then cuts out. If i answer before it cuts out then i can speak to the caller.
No problems dialling out.
I also notice that when someone calls, the broadband light goes off for about 30 seconnds.
Also sometimes it does not ring at all and an "error in connection" message will be displayed on the callers handset.
If i don't answer in time then phone connects to caller after about one ring.
I have done some tests-unplugged everything and plugged phones directly into master socket (behind cover plate)
Phone works ok when i do this.
Any help appreciated.

Answer 1

wayne2467 wrote:
Yes there are--  quite a few wires in master socket of which one green an one brown ( on opposite sides) seemed a bit loose compared to other wires. At one point these came out when i took the face plate out which resulted in no dialling tone or BB.
I managed to get them back in but not sure if they are making good if enough connection or even if this would be a possible cause of the problem.
Yes, quite possibly the cause of the disconnection when an incoming call arrives.
Only connection numbers 2 and 5 are needed, as 3 and 4 are no longer needed, and can upset your broadband.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.