Language Settings (Cisco Jabber)

Kindly inform how I can amend/update the language seeting for Cisco Jabber client. For exmaple from German to English, etc.
An early response would be appreciated.
Thanking you in advance.
Best Regards,
Mahendra

Go to your Jabber bootstrap.properties file and insert UseLanguageID:XXXX, replace XXXX for the Windows language code you require.

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Cisco jabber for android crashes on samsung s5 mini when proxy is configured

We are a facing a strange problem with samsung galaxy s5 mini, android 4.4.2 and the latest Cisco Jabber client available on play store.
Cisco Jabber crashes on startup every time because in the wifi connection we manually configured a proxy.
If we disable the proxy in the wifi settings, cisco jabber works!!
No traffic is passed to proxy, we also tried to configure a non-existent proxy and Jabber crashes again...
Any help would be appreciated!

Hi Edgar
How does this phone work with the Jabber ?
I have a customer which about a dozen of these phones and it only vibrates on incoming calls but doesn't ring.
Same Android version : 2.3.6 -
Regards
Andri

Cisco Jabber 9.2.1 connect LDAP fail

Hi all,
I am using CUCM 9.1 and CUP 9.1
Here is my UC service settings
Product type          : Enhanced Directory
Port                    : 389
Protocol          : TCP
Connecction Type: Ldap
Serivce profile has been created and assigned to the end-user
If I use CUPC8.5 and 8.6, it can connect to LDAP successfully
However, if using Cisco Jabber 9.2.1 (window), it cannot connect to AD
in "Show Connection service", it shows
Status : Unknown
Reason : Unknown
Is there any missing configuration for Jabber 9.2.1
Thanks in advance
Sam

Have you configured the jabber-config.xml file?? That configuration you have is not for Jabber, if you haven't, review the configuration guide for details.
Sent from Cisco Technical Support iPad App

Cisco Jabber for Windows 9.2.6 (setting registry keys)

All,
I would like to be able to set the general option for Cisco Jabber to force the client to, "Start Ciso Jabber when my computer starts" option. Is this a registry setting I can force? I'd also like to force calendar intergration with Microsoft Outlook by default as well. We are using SCCM to push Jabber via RAP. Are these registry settings HKCU or HKLM? Thanks Phillip

Hi Phillip,
you may find more details on Installation and Configuration guide how to set Start_Client_On_Start_OS parameter in jabberConfig file.
Keep in mind that values set in JabberlocalConfig.xml have presedence over value set in jabberConfig.xml file from TFTP server.
Regards,
Nebojsa

Cisco Jabber MSI Install Command lines/ Orca MST file

Greetings....
We are trying to deploy cisco jabber 9.7.4 either by using msi command line or configuring a custom installer using Orca. Both options have worked partially. 2 places we are getting stuck. The EULA is prompting to accept (which if we run in quiet mode, it stalls and fails) and after the install I am prompted to select account type and server. The server is populated with the correct address but it defaults to the "use default server". It seems to work with the default server but I still need to select "Cisco IM and Presence" from the account type.
I followed the deployment guide for jabber to create the installer file.
I am pretty new to CUCM and CUP. So feel free to answer me like I am a 4th grader.
Attached are screen shots of the msi command line and the settings in Orca I was playing around with.
Any help and guidance is appreciated.

In your doc you have:
msiexec /i CiscoJabberSetup.msi TPYPE=CUP ADDRESS=10.21.0.10 DOMAIN=chi-sd.com
TYPE=CUP is mispelled.
Regards
Aaron

Cisco jabber for android no ask outgoing call

Is available:
1) cucm 8.6
2) The samsung galaxy S4 mini smartphone (android 4.2.2) with the client of cisco jabber for android v 9.1.4
On the smartphone, in the cisco jabber settings, it is specified - to ask for each outgoing call through what to ring.
If to open the address directory of phone and to click a call, the call is made through SIM a card.
How to set up, what the request through what to make an outgoing call would be output?

Take in mind the supported list of devices, in my experience it can be troublesome if you want to uses some of the brands not listed (I played with a Huawei and a LG without luck)
Check http://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-android/data_sheet_c78-649887.html (Device and OS Requirements)
Regards.
Rolando Valenzuela.

Cisco Jabber for Telepresence 4.6.3 Setting for "Webex Telepresence" Cloud Service

I am looking for the server setting that can be installed into the Cisco Jabber for Telepresence Client (MOVI) that will allow it to connect to the "Webex Telepresence" cloud service. I cannot find a download anywhere that has the infomation re-configured for the "Webex Telepresence" service.
Thanks for your help in advance
Tim
Well after a few hours of searching i have the Answer
The Client can be downloaded from: http://download.telepresence.webex.com/MCX/4.6.3.17194/WIN/JabberVideo_4.6.3GA.exe
This will come with the following setting pre-configured: Sign-in Setting > Internal Server: https://boot.telepresence.webex.com/tmsagent/api/rest/devices/movi/provisioning
If you have the JabberVideo Client installed and just want to change where it gets provisioned from VCS or Webex Telepresence then you should be able to use your current client and just change the internal server settings and clear the external setting.
Then you will need to use your Webex Telepresence Login ID and Password.
Hope this helps Someone.
Tim
Message was edited by: Timothy Shire

A1: Because it can use either (webex or CUPS), there are two deployment modes, all is on the documentation if you haven't gone thru it.
You type in what it's asking, nothing more. Choose one, and then use the CUPS hostname, DNS is basically mandatory, the PC needs name resolution for all you have configured (VM/CUCM/etc)
A2: No, it can be IM&P, full UC and phone mode. No, Full UC and phone mode use the PC for media termination, deskphone control uses the phone for media. Did you change the parameters during install for phone mode??? If not, it's not in phone mode.
A3: No, that can be many things, DNS, connectivity, credentials, etc
You mention DNS is not used, so, most likely that's the problem.
I'd strongly recommend you to review the whole deployment guide for Jabber for Windows.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Jabber Softphone not working

Hi
The softphone is not working for cisco jabber windows
Attached is the logs
CUCM AND CUPS version 9.x
I found the below but is not clear to me what is the issue
2013-10-10 12:53:42,577 DEBUG [0x00001360] [tionplugin\StatusBarPhoneButton.cpp(127)] [plugin-runtime] [OnCanSelectDeskphone] - enabling deskphone menu items
2013-10-10 12:53:42,577 DEBUG [0x000011a8] [src\config\TftpHelper.cpp(114)] [csf.ecc] [ecc::TftpHelper::doRetrieveFile] - Received error: eFileNotFound downloading file using HTTP from 'http://10.255.0.11:6970/CTLSEPCSFKIKACHRISTOU.tlv', not trying TFTP following an explicit HTTP "not found" error.

Hi Chrysostomos,
I assumes your device name is CSFKIKACHRISTOU
You have added an ower id t the Device
You have allowed CTI Control for the device
You have associated the device to your user in End User Page under Device association.
Your user has is a member of both Standard CCM End Users and Standard CTI Enabled groups.
Now if you are using as softphone, the jabber client retrieves the TFTP server IP Addresses from IMP. Once it has the address, the client download the CSF config file direct from the TFTP Server.
Have you configured the TFTP Servers in IMP?
Application->Legacy Clients->Settings --- specify primary and backup tftp servers.
Exit from Jabber completely and re-login.
See how that goes.
Ben
Please rate useful posts

Cisco Jabber Demo license

Guys,
Our company is willing to implement Cisco Jabber 9 but they require some sort of demo license to test the functionality of the solution, i have simply no idea about it, so need your help in this regard.
BR.
Abd

Hello NeyBa -
You can find the numbers of available and used provisioning licenses in TMS by going to:
Administrative Tools > Configuration > General Settings
It's located near the bottom half of the page, just above the installed option keys.

Cisco Mobile 8.0 vs Cisco Jabber (iOS)

Strange problem that a few users on my campus started noticing, that I also have been able to replicate. I can sit at my desk (approximately 15ft. from an access point) and make a call with Cisco Jabber. The call will be dropped within 2 minutes consistently. With the same server settings, etc. loaded into Cisco Mobile 8.0 I can make a call to the same number, from the same location and stay connected for 30 minutes or more (as long as I tested). 2 or 3 other iOS users have been able to replicate this problem. At least 2 of us are on iOS 5 and I believe the 3rd user is on IOS 4.3.x.
Ideas?
Thanks
~Tom

We're having this same issue. We're running CUCM 8.0.3. Cisco Mobile 8.x worked great - but the latest Jabber for iPhone (8.6.5.18781) is experiencing these issues. We are also running iOS 5.1.1 (the latest).
This is causing alot of frustration for our users as I'm sure it is for other people also.
Thanks,
Jon

Cisco Jabber Video 4.4 - how to disable "remember me" check box.

Hi All
=Situation=
We are authenticating the Jabber Video users againts the MS Active Directory.
If in Jabber Video the "remember me" check box is ticket and a user changes the password in MS Active Directory, after few Jabber Video login attempts the account will be locked in MS Active Directory.
=Question=
Is this a known behavior ?
A) What would you suggest as remedy
B) Is there possibility to disable the "remember me" check box.
C) To save system resources - are there options as well to disable the check boxes in Sign-in Settings "Start Jabber Video wehn I log on to my computer" & "Sign in automatically".
Unfortunately this will be a show stopper, If I am not able to fix this issue.
I would appreciate any kind of feedback.
Thanks in Advanced
Alessandro

Looks like you're using on-prem JabberVideo (Movi) ? - whereas this particular forum is for the "free" version hosted by Cisco.
You've got a better chance of getting a reply by posting the question in the below thread in the Telepresence forum, the last post might be of interest too.
https://supportforums.cisco.com/message/3748369#3748369
/jens

Hi Team, I wuold like to know if you have any app to make Firefox OS working with cisco Call Manager 10.5. Something like Cisco Jabber for Android or iOS.

I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,

Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph

Cisco Jabber for Mac - Directory Lookup and Contact Fields

Hello,
After having issues myself with Cisco Jabber for Mac 9.2 specifically with Active Directory lookups not working, or contact information not populating (and therefore not being able to call users from the contact list as no telephone information exists) I am including a sample jabber-config.xml file that works for me.
Please note: there are many different ways to configure this. What I will be showing is the method that works for me and my deployment, which is pretty standard.
As always and as a disclaimer, once again, this is what has worked for my deployment scenario. Always keep backups of your configuration files, and always be mindful of anything you have configured already, especially in the jabber-config.xml file.
Background
My deployment is based on CUCM 9, with 1 publisher and 2 subscribers. I also have a CUCM IM & Presence 9.0 server. This assumes that you have already configured your deployment and Jabber is functioning already, albeit with the aforementioned issues.
As for Active Directory, my deployment will be based on Windows 2008 R2 Domain Controllers running in native 2008 mode. For this example, we will be searching directly against one of the DCs with a Global Catalogue role. Please be aware that in large deployments you will have to plan accordingly with regards to lookup traffic from Jabber clients to the DCs.
Also, as of Cisco Jabber for Mac 9, the client no longer can search via the CUCM internal directory (which may be made of local end users, Active Directory synced users, or a mix of both) and this must be done via a LDAP mechanism.
Scenario
In this deployment scenario, Cisco Jabber for Windows is working properly - you can search and add people from Active Directory, and contacts in your contact list have all the appropriate fields populated from Active Directory. However, when trying the same with Jabber for Mac, Jabber for iPhone or Jabber for iPad you notice that you cannot perform a directory lookup, and if you add people directly (for example, [email protected]) the user only has the IM field populated. No telephone, email or additional information is displayed.
Solution
Whereas Cisco Jabber for Windows uses the EDI mechanism (native Windows), whereby when running from a computer that is on the domain (or in the event that you are search for contacts in another Active Directory domain where a domain trust exists) , Jabber for Mac / iPhone / iPad uses the BDI mechanism.
In this case, you will need to provision a jabber-config.xml file that you will upload to your TFTP server (or Publisher) that will be "downloaded" by your Jabber for Mac client and also used by the iPhone and iPad client. You can configure many options in the jabber-config.xml file, but for this example we will place just the information that we need to order for these clients to request and display Active Directory information.
Please note that the configuration may vary depending on your deployment, but at the very least we will be:
- Configuring a DC where we will perform the lookup.
- Configure credentials that will be used to perform the lookup. This will be an Active Directory account that has read rights on the Active Directory domain. Please note that these credentials are saved in plain text in the file, so ensure that the account that you will be using is not privileged.
- Configure the server port that we will be using to perform the lookup.
- Configure the Search Base. This is basically where we want the directory lookup to happen. You can either choose for this lookup to start at the "base" of the domain (and therefore the search will iterate through all the user accounts and and OUs below the root base) or define a specific OU where you want to search.
Caution!
- There is a current limitation with Cisco Jabber for Mac whereby you can only have 1 search base configured. Please keep this in mind if, like me, you have multiple OUs (like an OU for each company in your organization) and under these OUs you have sub OUs as a user account container.
- If using the top level search base, unless you specify a filter, you will potentially be able to search for all user accounts in the domain. You will need to configure the <BDIBaseFilter> parameter if you want to fine tune your search ability.
Steps
These are the steps I have followed. Other steps or considerations may vary.
- Log in to your TFTP server and download the jabber-config.xml file and keep it as a backup. If you are already using the jabber-config.xml file for other purposes, do not worry - you can add your BDI information parameters inside.
- Remove the jabber-config.xml file
- Edit the jabber-config.xml file and configure thus:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>DOMAIN CONTROLLER IP ADDRESS</BDIPrimaryServerName>
        <BDIPresenceDomain>YOUR PRESENCE DOMAIN</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>YOUR SEARCH BASE</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
For example, let´s assume the following:
- Domain controller IP address is 10.1.1.2 .
- Your presence domain is test.local .
- Your search base will be test.local using the top level of the domain.
- Your username with which you will be doing your searches is called walt . Usually you can either identify walt as test.local\walt or [email protected] . It is always best, in these sort of scenarios, to use the UPN convention so we will be configuring a [email protected] .
- The password is the Active Directory password for the account walt .
- I have disabled TLS in my case. There are issues with the Jabber for Mac client when using other security methods.
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>10.1.1.2</BDIPrimaryServerName>
        <BDIPresenceDomain>test.local</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>DC=test,DC=local</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>walt01!</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
One you have configured the jabber-config.xml file, you will now need to upload it to you TFTP server. Once uploaded, you will need to restart the Cisco TFTP service. Again, my TFTP server is on my CUCM publisher, so:
- I go to Cisco Unified OS Administration on my Publisher server, TFTP File Management and I upload jabber-config.xml to / directory
- I then go to Cisco Unified Serviceability on my Publisher server, I locate the Cisco TFTP service and I restart the service
Once this is done, you can figure up your Jabber for Mac client. As a test, on your Mac (using Terminal) go to:
/Users/username/Library/Application Support/Cisco/Unified Communications/Jabber/Config
In here you will see several files, but what we want to see is jabber-config.xml . As soon as you start the Jabber for Mac client and log in, the jabber-config.xml file will download from your TFTP server and get saved here. When you see it appear, just type in your terminal window more jabber-config.xml and make sure that the output is the same as the xml file you created.
From there, try doing directory search. If you have previously added contacts and they still lack attribute information, you will need to remove them (sometimes it will not refresh properly) and add them again from the directory.
I will be updating this guide and ammending anything that is incorrect, but this is meant to be a quick checklist and steps to get this, at least in the most very basic version, up and running for Jabber for Mac.

Hello,
Thanks for this post! It works, I can do lookup and also I can add found contact to contact list and get information about contact from LDAP.
One more question: - I can't get all information about contact. I don't get e.c mobile phone number and more others attributes. I have tried to expand your file as follows:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDILDAPServerType>AD</BDILDAPServerType>
<BDIPrimaryServerName>IP of AD</BDIPrimaryServerName>
<BDIPresenceDomain>Presence Domain</BDIPresenceDomain>
<BDIServerPort1>3268</BDIServerPort1>
<BDISearchBase1> Search Base</BDISearchBase1>
<BDIConnectionUsername>User</BDIConnectionUsername>
<BDIConnectionPassword>Password</BDIConnectionPassword>
<BDIEnableTLS>0</BDIEnableTLS>
       <BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>
       <BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>
       <BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>
       <BDIMobilePhone>mobile</BDIMobilePhone>
       <BDIHomePhone>homePhone</BDIHomePhone>
       <BDIOtherPhone>otherTelephone</BDIOtherPhone>
       <BDITitle>title</BDITitle>
       <BDICompanyName>company</BDICompanyName>
<BDILocation>co</BDILocation>
<BDIPostalCode>postalCode</BDIPostalCode>
       <BDICity>l</BDICity>
       <BDIState>st</BDIState>
       <BDIStreetAddress>streetAddress</BDIStreetAddress>
</Directory>
</config>
But it didn't help.
When I capture lookup via Wireshark, I can see that Jabbers sends search request with bunch of attributes, but from LDAP answer contains only 8 attributes. (see attached screenshots)

Cannot login to Cisco Jabber 10.5.1 over Mobile and Remote Access

Hi,
We have deployed sucessfully VCS Expressway-C and VCS Expressway-E with only 1 zone which is "Unified Communication Traversal" and is for Mobile and Remote Access only. VCS-C and VCS-E are communicating and in statuses everything is active and working. Also VCS-C can communicate with CUCM and CUP (both version 10.5).
Problem is when I deploy Cisco Jabber 10.5.1 on computer outside of LAN and without VPN it start communicating with VCS-E, ask me for accepting certificate (we have certificate only intenally generated on Windows CA) and after that it is trying to connect and after few seconds it will tell me that it can't communicate with server.
Did any of you had same problem or can you advice how to troubleshoot? In Jabber logs there is only something like "Cannot authenticate" error message, but when I startup VPN I can authenticate without any problems.
Thanks

On Expressway-C are your HTTP Allow Lists setup properly? By default, and auto discovered CUCM and IMP should be listed via IP and Hostname, but if not, you'll need to insert manually.
Also, you can look at the config file your Expressway-E would be handing out to Jabber via this method.
From the internet, browse to:
https://vcse.yourdomain.com:8443/Y29sbGFiLmNvbQ/get_edge_config?service_name=_cisco-uds&service_name=_cuplogin
Where:
vcse is your Expressway-E hostname (or CNAME/A record)
yourdomain.com is your own domain
The first directory is your Base64 encoded domain name, remove and trailing equal signs (=)
The XML returned is basically the DNS SRV record information available as if internal for _cisco-uds and _cuplogin
TFTP DNS SRV is optional if you configured TFTP in IMP for your Legacy Clients.

Cisco Jabber for Windows Voicemail issue

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.
I use CUCM 9.1.2, Cisco IM and Presence 9.1.2, CUC 9.1.2, Cisco Jabber for Windows 9.6.1.
I have issue in Cisco Jabber with VoiceMail Integration - when I leave voice message for any user,
than this message is arrived only him Cisco IP Phone, but not in him Cisco Jabber.
From Cisco Jabber Connectivity status in help menu I see that VoiceMail service is successfully connected
and I see VoiceMail button in Cisco Jabber.
How can I resolve this issue?

Have you configured the UC Service profile on CUCM with both Voicemail server and mailbox servers?

Language Settings (Cisco Jabber)

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