Lap top hp won't turn on but has power

Yesterday my hp was working just fine. I've had it for 2 in a half years. I set it down for five minutes and instead if the screen saver comming on it went greenish but was lit up, I could see the mouse but couldn't move it. I closed it and opened it hoping that would fix it, I also shut itdown and re booted it. We tested the battery charger its not that.... what could it be? I went through the start up thing and it said the hard drive was in default or something. What should I do.

hbanks wrote:
Yesterday my hp was working just fine. I've had it for 2 in a half years. I set it down for five minutes and instead if the screen saver comming on it went greenish but was lit up, I could see the mouse but couldn't move it. I closed it and opened it hoping that would fix it, I also shut itdown and re booted it. We tested the battery charger its not that.... what could it be? I went through the start up thing and it said the hard drive was in default or something. What should I do.
Since we have no P/N no one will be able to verify or diagnosis the problem?
How Do I Find My Model Number or Product Number?
I am a Volunteer to help others on here-not a HP employee.
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