Lap top Sound Problem

My HP laptop stops playback.. OS windows 8.1 64 bit. I tried to restore system settings.Still I could not get sound.
Pl help
TVRAO

Hi @OurHP,
Welcome to the HP Forums!
It is a fantastic  place to find answers and information.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you lost the sound on your notebook. You tried doing a restore but it did not come back. 
Here is a link to No Sound from Speakers (Windows 8) that will aid in overcoming this issue.
My last two suggestions to overcome this difficulty are  Refresh Your PC to Resolve Problems (Windows 8) and Performing an HP System Recovery (Windows 8)
While doing the recovery there is an option to backup your personal files to prevent data loss. If you have not done one yet, it is  a perfect time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
You may also consider contacting HP support for assistance.  They can remotely access your system to help you overcome difficulties.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    cazzman wrote:
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    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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