Laptop and printer connection for printing

I have had this printer connected to my laptop for over a year now and have never had any proble,s printing until now. My printer and laptop are connected to my wifi and my printer app says that my printer is online and I've downloaded the software needed for the printer on my laptop, but when I try to print something it tells me to check my printers internet connection over and over with everything I try to do. When I disconnect and reconnect my printer to the internet it says the connection is Excelent so I try tp print agian and it still says that the printer is offline when it's not, isn't connected to my wifi when it is, and other things like that. Can anyone help me fix this problem so I can print again? I've tried everything I can for hours and I've gotten no where. I've also reconnected the wifi to my laptop aswell and reset my router but I still have the same problem and I don't know what to do to fix it. Please help me!!

Hi , Welcome to the HP Forums! I noticed that you cannot print with your HP Envy 4500, on Windows 8.1 using a wireless connection. I am happy to look into this printing issue for you! A question for you, are you able to print a test page? Video: Printing a Test Page. In the meantime, please try the steps within the following guides: 'Offline' Printer Status Message Displays (Windows 8).Printer Does Not Maintain Wireless Connection. Tips for troubleshooting wireless connection issues
The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal. Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals. You will also want to make sure that your router is only broadcasting at 2.4 ghz and not switching between 5 ghz. Hope these guides, and information is helpful! “Please click the Thumbs up icon below to thank me for responding.”

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Laptop and printer connection for printing

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