Laptop battery utility doesn't see all cells

Hi. My HP laptop has a MU06 battery, which is supposed to be a 6 cell battery. The HP battery utility says the battery is OK, shows 4 cells, and the 4th cell has 0 charge. Any idea as to the apparent discrepancy, and if it is a discrepancy, is there a fix, e.g. BIOS update, etc.? Thanks.

Hi @walkerwj55 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your MU06 battery and your battery not showing the cells correctly. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Here is a link to test and calibrate the battery.
Here is a link that might help with the performance of the battery if you need it.
Hope this helps, please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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