Laptop breaks down after new BIOS installation

Hi ,
My laptop HP 2000 - 2d11x is nearly a year old now. My problems started last month when my laptop started overheating and shutting down randomly. Now my laptop is completely unusable. I do not know what happened to it but I suspect that the incompatible BIOS installed recently in my computer caused its break down.
The first problem I had with this laptop is its overheating . I bought a usb cooling fan for it but the overheating persisted. Then, one day my laptop randomly shut down. For many days the laptop shuts down every hour or so when I use it. Then one day I took the battery out and started using the laptop without the battery. It worked continously and did not shut down but the overheating problem got worse.
Couple of days later I inserted the battery and the whole unit shut down. I tried again and again but my laptop keeps shutting every 5 seconds after I inserted the battery which is half charged. I cannot charge it properly because the laptop shuts down. It went on till my battery was out of charge and I can not use it anymore.
During this time my laptop only works when I plug it without battery.
I thought my battery was the problem so I stopped using it and asked HP Support for replacement since my laptop is still under warranty and I have no money to buy a new one. The agents I talked with in chat support, denied my requests for battery replacement. The first one promised to call me and said he talked with his supervisor about my problem. I waited for 48 hours but he didn't call or email me. The next agent I chat with remote accessed my computer and installed BIOS. I do not remember what kind of BIOS was it but all I remember is its a BIOS. The agent asked me to try and put the battery but the laptop shut down. It restarted and I waited a long time before it started. When it was finally restarted the agent and the connection was gone. My battery problem was still not solved. The third agent I talked with again asked to remote access my computer. Then he said that HP cannot replace my battery because battery shipment is prohibited by Bureau of Customs. My father bought this laptop abroad in the US and we are living in the Philippines. I was frustrated and thought I will just have to use the laptop without battery. A day later something horrible happened. My laptop did not start anymore even when I plug it with the adapter! The lights blink and goes out after 10 or so seconds when I click the start button.
Now my laptop is broken, black screen and completely unusable.
I researched a bit and realized that HP and overheating issues always went hand in hand.. I'm suspecting that the BIOS update was improperly done and the overeheating fried my motherboard. If this is the, then it's the HP technician's fault for making things worse. I hope they replace the laptop or atleast fix it. They're not taking imported laptops seriously and this really angers me because HP laptops by default come with the ITW (International Traveller's Warranty). I need your advice on what to do.

Hello armela,
Welcome to the HP Forums!
I understand your system was overheating and shutting down, and after a BIOS update you are no longer able to start up the notebook.
Here is a great document to walk you through restoring the BIOS to the original factory version and settings: Restoring the BIOS
If that does not resolve the issue, here is a good place to start troubleshooting startup problems (choose which link best represents your issue):
Computer Does Not Start and the LEDs Blink or the Computer Beeps
Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
Once you are able to get the system to boot, you may want to take a look at this document to troubleshoot the overheating issue, so we can prevent this from happening again: Reducing Heat Inside the PC to Prevent Overheating
If you are still experiencing problems take a look at our Global Warranty and FAQs. You will want to contact support in the region which you are currently located, in this case, the Philippines. You can reach them by phone at this number: 1-800-88-8588 - Mon-Fri 08:30 - 17:30 (excl PH)
I hope this helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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Video chat breaks down after a few seconds

Hi. I need help.
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Hi and thanks for your help,
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I found a iChatConnectionError Log in my Library folder, here it is. Can you read anything from it? Sorry if I quote too much of it.
Thank you ever so much for your help and patience!!!
Cheers,
Rikard
Date/Time: 2009-09-10 22:36:01 +0200
OS Version: 10.6 (Build 10A432)
Report Version: 4
iChat Connection Log:
2009-09-10 22:31:07 +0200: AVChat started with ID 1023772168.
2009-09-10 22:31:07 +0200: [email protected]: State change from AVChatNoState to AVChatStateWaiting.
2009-09-10 22:31:08 +0200: 0x1503c640: State change from AVChatNoState to AVChatStateInvited.
2009-09-10 22:31:20 +0200: 0x1503c640: State change from AVChatStateInvited to AVChatStateConnecting.
2009-09-10 22:31:20 +0200: [email protected]: State change from AVChatStateWaiting to AVChatStateConnecting.
2009-09-10 22:31:22 +0200: 0x1503c640: State change from AVChatStateConnecting to AVChatStateConnected.
2009-09-10 22:31:22 +0200: [email protected]: State change from AVChatStateConnecting to AVChatStateConnected.
2009-09-10 22:35:54 +0200: 0x1503c640: State change from AVChatStateConnected to AVChatStateEnded.
2009-09-10 22:35:54 +0200: 0x1503c640: Error -20 (No data has been received for the last 10 seconds.)
2009-09-10 22:35:54 +0200: [email protected]: State change from AVChatStateConnected to AVChatStateEnded.
2009-09-10 22:35:54 +0200: [email protected]: Error -20 (No data has been received for the last 10 seconds.)
Video Conference Error Report:
Video Conference Support Report:
0.906771 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VCInitiateConference.m:2059 type=2 (00000000/0)
[Connection Data for call id: 1 returns 1
12.938180 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VCInitiateConference.m:2074 type=2 (00000000/0)
[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
12.942269 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VCInitiateConference.m:2266 type=2 (00000000/0)
[Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]
13.510177 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK1915c359518ecdff
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 1 INVITE
Contact: <sip:user@sip:53021>;isfocus
User-Agent: Viceroy 1.4
Content-Type: application/sdp
Content-Length: 691
v=0
o=rwe 0 0 IN IP4 sip
s=0
c=IN IP4 sip
b=AS:2147483647
t=0 0
a=hwi:1028:2:2000
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 53021 RTP/AVP 110 12 124 3 0
a=rtcp:53021
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:124 iLBC/8000
a=fmtp:124 mode=30
a=rtpID:1302073922
m=video 53021 RTP/AVP 123 126 34
a=rtcp:53021
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 53021 VIDEO 53021
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:3942380804
13.573313 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 100 Trying
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK1915c359518ecdff
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 1 INVITE
User-Agent: Viceroy 1.3
Content-Length: 0
13.578097 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 180 Ringing
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK1915c359518ecdff
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
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CSeq: 1 INVITE
Contact: <sip:[email protected]:16402>
User-Agent: Viceroy 1.3
Content-Length: 0
13.630282 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK1915c359518ecdff
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:16402>
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 447
[v=0
o=Tereza 0 0 IN IP4 85.207.212.108
s=0
c=IN IP4 85.207.212.108
b=AS:2147483647
t=0 0
a=hwi:1056:2:2400
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16402 RTP/AVP 110
a=rtcp:16402
a=rtpmap:110 X-AAC_LD/22050
a=rtpID:2791552913
m=video 16402 RTP/AVP 126
a=rtcp:16402
a=rtpmap:126 X-H264/90000
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:4227632299
13.630475 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[ACK sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK3ae3ec514e279731
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 1 ACK
User-Agent: Viceroy 1.4
Content-Length: 0
13.894681 @:0 type=1 (00000000/0)
[Bandwidth Detection]
[Received the first BWD packet from 85.207.212.108:16402]
14.207406 @:0 type=1 (00000000/0)
[Bandwidth Detection]
[Avg=101670.10, NSDev=5.99%]
14.379979 @:0 type=1 (00000000/1)
[Bandwidth Detection]
[Avg=819476.14, NSDev=14.91%]
14.668924 @:0 type=1 (00000000/2)
[Bandwidth Detection]
[Avg=876693.75, NSDev=2.76%]
30.010139 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK24bb76a57e39f56c
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 2 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
30.074259 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK24bb76a57e39f56c
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 2 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
33.761317 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK2b04f9e87be3f970
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 1 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
33.761904 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK2b04f9e87be3f970
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 1 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
60.010006 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK3a7cbbd3388be502
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 3 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
60.094368 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK3a7cbbd3388be502
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 3 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
63.243653 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK0976b592136e3f86
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 2 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
63.244012 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK0976b592136e3f86
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 2 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
90.010203 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK471ce4ef26fec5db
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 4 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
90.094581 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK471ce4ef26fec5db
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 4 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
93.247021 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK4676dbd16ea0e798
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 3 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
93.247360 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK4676dbd16ea0e798
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 3 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
120.010795 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK65ed53f739b14304
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 5 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
120.072294 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK65ed53f739b14304
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 5 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
123.242498 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK4d82dd02688b1c1e
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 4 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
123.242837 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK4d82dd02688b1c1e
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 4 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
150.010414 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK0ff99de82a78e39a
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 6 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
150.079030 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK0ff99de82a78e39a
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 6 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
153.243228 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK3469e2c21c98ff3f
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 5 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
153.243697 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK3469e2c21c98ff3f
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 5 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
180.010864 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK412dfa7e0c06edd2
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 7 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
180.101288 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK412dfa7e0c06edd2
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 7 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
183.244489 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK03cff3273c711092
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 6 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
183.244842 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK03cff3273c711092
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 6 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
210.010121 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK363cc4ff0e6aa6a5
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 8 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
210.089011 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK363cc4ff0e6aa6a5
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 8 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
213.245488 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK4f84ed5135927fed
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 7 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
213.245786 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK4f84ed5135927fed
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 7 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
240.011278 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK2d21636059476d9c
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 9 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
240.081069 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK2d21636059476d9c
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 9 MESSAGE
User-Agent: Viceroy 1.3
Content-Length: 0
243.241715 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK0ef598581fe4dab4
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 8 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
243.242083 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK0ef598581fe4dab4
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 8 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
270.010467 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK68d5a5966c352463
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 10 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
270.510580 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK68d5a5966c352463
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 10 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
271.510747 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK68d5a5966c352463
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 10 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
273.249136 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK07c3dac3108b271d
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 9 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
273.249482 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK07c3dac3108b271d
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 9 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
273.510938 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK68d5a5966c352463
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 10 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
274.746827 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:338 type=2 (00000000/0)
[MESSAGE sip:user@lip:16402 SIP/2.0
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK07c3dac3108b271d
Max-Forwards: 70
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 9 MESSAGE
User-Agent: Viceroy 1.3
Content-Type: text/plain
Content-Length: 4
[PING]
274.746935 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP 85.207.212.108:16402;branch=z9hG4bK07c3dac3108b271d
To: "0" <sip:user@lip:16402>;tag=1403354203
From: "u0" <sip:user@rip:16402>;tag=1462805055
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 9 MESSAGE
User-Agent: Viceroy 1.4
Content-Length: 0
277.511092 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK68d5a5966c352463
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 10 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
281.511281 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK68d5a5966c352463
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 10 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
285.511416 @/SourceCache/VideoConference/VideoConference-413.1/SIP/Transport.c:2138 type=1 (00000000/0)
[MESSAGE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP sip:53021;branch=z9hG4bK68d5a5966c352463
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>;tag=1462805055
From: "0" <sip:user@lip:16402>;tag=1403354203
Call-ID: e6a5ca6e-9e48-11de-8d1c-a397d0cd4012@lip
CSeq: 10 MESSAGE
User-Agent: Viceroy 1.4
Content-Type: text/plain
Content-Length: 4
PING]
Video Conference User Report:
0.000000 @:0 type=5 (00000000/16402)
[Local SIP port]
12.942273 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceGlobalObjects.m:1670 type=5 (00000000/0)
[Router]
[FULLCONE]
12.942281 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceGlobalObjects.m:1672 type=5 (00000000/0)
[CommNAT Result: 0x00000112
14.727639 @:0 type=5 (00000000/60)
[Detected bandwidth (kbits/s): 689 up, 689 down. (00000000)
14.784170 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceMultiController.m:2423 type=5 (00000000/0)
[Start Conference With UserID: u0]
[]

C7 breaks down after choosing the resolution for a new project

Hello Community,
finally I succeeded in installing C7 on my MacBook Pro with Mavericks 10.9. But it breaks down every time after I choose the resolution for my project. The beachball appears for one second and then C7 breaks down.
On the same MacBook I can open C7 on another account. But I want to use C7 on my account.
Has anybody expereienced the same problems?
Has anybody a solution for my problem?
Cheers,
Tom

Hi there,
can you please try deleting preferences by using the "CleanPreferencesMac" present in the Captivate installation location/Ultils folder, relaunch Captivate and see it resolves the issue or not.
Thanks,
Nimmy Sukumaran.

My Mac 10.7.5 won't shut down after new software (security update 2013-003) installation-- hangs at grey screen with "software update" at top. It also intermittently goes to sleep without my asking. What to do?

My Mac 10.7.5 won't shut down after a new software installation (Security Update 2013-003). It just hangs at a grey screen with "Software Update" at the top. I have to force quit, then restart-- but the new software hasn't installed.
My Mac also intermittently goes into Sleep mode, repeatedly, unprompted by me. I suspect a connection between these two problems.
I have tried deleting the /Library/Updates folder. It hasn't helped. The update still won't install, and my Mac won't shut down without my forcing the quit.
Help please!

Hi, I've just come accross the same problem... did you manage to get a resolution??
Cheers, Chris.

Lenovo 3000 N100 laptop shuts down after about 1 minute

Despite being plugged into AC power, my Lenovo 3000 N100 shuts down after about one minute. It boots properly but suddenly shuts down. I have not used this laptop much since purchasing it in 2006 and have seldom used it on battery power alone. Any suggestions before I buy a new battery? Maybe I am mistaken, but shouldn't the computer work on AC despite a depleted battery?

Hi Charleydog and welcome to the community,
Take the battery out and unplug the ac. Hold the power button down for about 15 seconds. Do it twice. Then plug only the ac in and see if it fires up.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Cleaned Fan, Now Laptop Shuts Down After 1 hr.

I own a pavilion dv5 1140tx laptop and for the past few months it has been really overheating and so I decided to open it up and clean the fan. This laptop is really poorly designed since you have to completely dismantle it to get to the fan. Like I had to take out the HDD, Monitor, Mothe Board, Optical Drive, everything!!!
Anyway I cleaned out the fan which had a considerable amount of dust in it (its 3 years old) and then I peiced it back together. After that it seemed that the fan was running a bit more smoothly and there was far less heat coming from the laptop, I turened it on and everything works the same but after about an hour of use it shuts itself down just as it would if it were overheating, but it isn't anywhere near as hot as it used to get.
I set it to a balanced power setting, and changed the BIOS so that the fan isn't constantly running and that seems to have helped it but it still shuts down after a while!
Might it be that the heat sink isn't close enough to the CPU and so the CPU over heats before the heat can disapate into the heatsink? Anyone else have this problem?

Hi Mario,
Before cleaning the fan with an air duster can, I restored the computer to factory settings. It was only after that my laptop started shutting down shortly after start-up. It stopped doing that eventually, but what I did to prevent overheating is I sprayed the fan's underneath the laptop with air from an air duster can to remove any possible dust clogging, thereby causing the fun to work much harder than it normally should, and it seems to be running fine now. I haven't had any problems with start-up, and in fact, when in use, it doesn't make as much noise at is use to. My laptop used to ramp up the fan speed quite often because not enough heat was being expelled from the laptop. Luckily, it doesn't do that anymore.
Doing further research led me to a video called: "Reducing Heat and Fan Noise in Desktop and Notebook PC's" on HP's support page.
If anyone ever does research on the same issue and this post ends up as a result to what you are researching for, than I suggest what Mario said, but also watch the video I referenced above by following this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01657439

Requery Drop Down after new record added

Hi,
I have a form built with ADDT. There is a dropdown box tied to the buyers table (ID, Name) and a button to add new buyers. The buyers table has full contact info in it so I can't use the editable drop down. I need to be able to requery the drop down box after the user clicks the add buyer button, which opens a window with the add buyer form, so that it checks the table again and shows the new buyer in the drop down list.
At the moment I have it all working except that when the user adds a new buyer they have to refresh the page, losing any data already entered, in order to see the newly entered data in the drop down. Is there a way to requery the drop down after a new record has been entered or when the user clicks the submit button of the add buyer form? Or, maybe requery when the user clicks on the control again after entering the new buyer?
Any help is much appreciated,
Tony

Thanks again Gunter,
Sorry, I've been out for a few days. I ended up solving the problem by adding a preform search form to search for the buyers in the table before hitting the form. If the buyer isn't there it's added before going to the form. Works for me.
I do have another question about a javascript I've been trying to get working on the same form. It converts numbers in one field to words in another (http://javascript.about.com/library/bltoword.htm) and looks fairly simple, but I think the way ADDT creates the fields names I can't figure out how to make it work. I was able to get it to work on a simple html form, but not the ADDT form. Here's some code with the two fields and the button that calls the javascript. Below that is the call in the head section. The link is also there, but I don't need to post it.
I know this can work but I really could use some help.
Thanks for any help
<td class="KT_th"><label for="guarantee_<?php echo $cnt1; ?>">Guarantee:</label></td>
<td><input type="text" name="guarantee_<?php echo $cnt1; ?>" id="guarantee_<?php echo $cnt1; ?>" value="<?php echo KT_escapeAttribute($row_rscontracts['guarantee']); ?>" size="10"/>
<?php echo $tNGs->displayFieldHint("guarantee");?> <?php echo $tNGs->displayFieldError("contracts", "guarantee", $cnt1); ?>
<label>
<input type="button" onclick="form1.price_text_1.value = toWords(form1.guarantee_1.value);" value="Convert to Text" />
</label></td>
<td width="106" class="KT_th"><label for="foreign_exchange_<?php echo $cnt1; ?>">Curreny:</label></td>
<td width="150"><select name="foreign_exchange_<?php echo $cnt1; ?>" id="foreign_exchange_<?php echo $cnt1; ?>">
<option value=""><?php echo NXT_getResource("Select one..."); ?></option>
<?php
do {
?>
<tr>
<td width="109" valign="top" class="KT_th">Price Text:</td>
<td width="197" valign="top"><span class="KT_th">
<textarea name="price_text_<?php echo $cnt1; ?>" cols="32" id="price_text_<?php echo $cnt1; ?>"><?php echo KT_escapeAttribute($row_rscontracts['price_text']); ?></textarea>
</span></td>
This is in the head section:
<script language="JavaScript" type="text/javascript">

</script>

Laptop shuts down after sleep mode, help please!

When I close the lid or press the sleep mode button, my laptop goes into sleep mode and everything is ok. However, when I open the lid or press the power button to awake it... after a few seconds, my laptop shuts down! I just formatted my laptop to the factory settings hoping to fix the issue, but it persists. Please help!

When any problem persists after recovering to factory settings, it's often indicative of a hardware problem.
Please contact support at (800) 457-7777.
- Peter

ODS activation failures after new hardware installation..urgent

Hi All,
I am working in PRD.There are 10 process chains which i need to monitor daily.Daily ODS activation fails in 4 of the 10 chains.The error message for two of the failures are,
Task 0040 during SID specification without confirmation
and for another process it is showing "DBIF_RSQL_SQL_ERROR" error.
manually I am doing steps and the activation is successful.These type of errors we are getting after the new hardware installation.
Could anyone let me know are there any patches to be applied inorder to avoid such type of errors.
Please advice me what to do.
Thanks,
Manjula

What is the patch your currently on at the moment.
It could also be some of the settings in RZ11 have been changed. You need to work with your basis people to resolve this.
DBIF_RSQL_SQL_ERROR is a common problem and usually due to not enough processor's available and the database gettings into a knot.
Check SM21 and ST22 for the more information on the issue.

Phone connection is breaking down after a second of ringing

When trying to make a phonecall, the phone dials correctly and connects to the recipient. you hear it ringing with a free tone and after one second
the connection breaks down, you hear a busy signal.
The same happens when anyone tries to call me. You see the incoming call, after one second the connection breakes down and the display
shows "missed call"
Is this problem known ?

I can´t imagine, that it is a carrier problem. All other functions as sms, internet and so on are working fine and without any problem

Laptop shut down after plug ac adapter

Computer: HP Pavilion tx1410us
OS: Vista Home Premium 32-bit
In 2009 my laptop shut down. When I turned back on I had black screen, all lights were on except the mute button wireless signal was amber instead of blue.
Recently I sent it to my friend and fixed the previous problem, but now I am having another problem of computer shutting down whenever I connect to AC adapter, that means I can not install anything that needs power originating from AC adapter.
What should I do, HELP plz

Hi and thanks for joining the HP forums. Please see the information at the link below for help resolving your issue:
http://www.laptopproblemfixed.com/laptop-shuts-off-when-ac-adapter-plugged-in/.
Thanks.
I am an HP employee.
Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you.
Please click the White Kudos star on the left to say thanks.
Please mark Accept As Solution if this resolves your issue.

System break down after installing new version

Today I connected my ipod touch (3rd g) to my computer. iTunes told me, that there is a new version (ios 5) and i want to install it. During the installation my computer suddenly did not recognize the ipod an it could not be installed. Now on my ipod i see an icon, that i should connect my ipod with itunes. When I do this, Itunes tells me, that my Ipod has to be restored. I try to do this and it alle happens again, my computer do not see the Ipod. What can i do?
And sorry for my English

Connect it again to your computer and make sure that the security software does not block access to Apple servers during the update. iTunes for Windows: Troubleshooting security software issues
Also have a look at this article: iOS 5: Updating your device to iOS 5

MacBook Pro 13" Late 2011 Experiencing Significant Slow Down After Boot Camp Installation

     Okay, so today, after installing Windows 7 on my MacBook Pro via Bootcamp Assistant, I experienced significant performance slow down (fans going at full blast, applications opening after extended periods of time, keystrokes not being registered) when I returned to my OS X partition/second hard drive. I have dual hard drives, one of them being a Samsung 256 GB SSD with OS X Mavericks and the other being my original 500 GB HDD, divided into a 250 GB OS X Mavericks partition and a 250 GB Windows partition. I have the SSD set as my startup disk and I have it located in the main HDD bay. I moved the old HDD into a caddy and placed it where the optical drive normally should be.
      After multiple failed attempts to install Windows via USB and Bootcamp Assistant, I decided to reinstall my optical drive and use a Windows installation disk. This attempt proved successful, and I was able to install Windows 7 onto the 250 GB partition I had created for it on the 500 GB HDD. After completing basic setup of Windows, I removed the optical disk drive and reinstalled the SSD and the HDD into their original spots (SSD in the main HDD bay, HDD in the caddy where the optical drive normally is).
     After completing this tedious process, I booted my Mac back up using the SSD. However, I noticed something was wrong when the login screen, apps, and nearly everything else on my desktop had slowed to crawl. I decided to check my Activity Monitor to see what the problem might be. Activity Monitor told me that the task "kernel_task" was taking up anywhere from 200-600% of my CPU, which explained the slowdown in performance. I looked around to see if there were others with the same problem as me, and I found that Spotlight Indexing might be an issue, with a potential remedy being move my Bootcamp Partition into the Privacy section of Spotlight under System Preferences. After doing that, I experienced no increase in performance and everything was still going very slowly.
     The next step I took was to see if booting into Safe Mode would help the issue. After booting into Safe Mode on my SSD, I noticed that things were back to their normal speeds, with applications opening at the speed they should be and keystrokes being registered instantaneously. However, the fans were still going and had not shut off once booting into Safe Mode. In addition, I checked Activity Monitor and the "kernel_task" in question was no longer taking up massive amounts of the CPU.
     At this point, I don't know what to do and I need help in restoring my Mac to original speeds. I may end up deleting my Boot Camp partition as a last measure if all else fails, seeing as I installed Windows in the first place for running a few programs and games that I can live without. However, I'd prefer to not have things come to that and fix things before deleting the Boot Camp Partition. I've heard that if everything runs normally in Safe Mode, then the issue is third-party software. Is this true?
     Any help would be greatly appreciated as I am writing this from the MacBook in question in Safe Mode because it's essentially useless in normal SSD operation.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
Copy a line of text in this window to the Clipboard.
Paste into the window of another application.
Wait for the test to run. It usually takes a few minutes.
Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' \*AutoCad \*dropbox \*GoogleDr\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -depth 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 4 3 32 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Laptop breaks down after new BIOS installation

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