Laptop charging battery ,but still not full charge

i have hp pavillion dv3 2004tu , my laptop charge for 3 hour but my battery only get  27% . Does it cause by software or my AC adapter or my battery ? if cause from battery why? .... who could help me  

Hello erasmusfry,
Welcome to the HP Forums!
I understand that no charging is taking place. Before anything else, please try the steps I provided in this thread, as they will likely resolve the issue: Re: battery charging
If not, please try Testing and Calibrating the Battery.You should be able to find out if the battery has any issues.
If the battery appears to be fine, you can try to improve your battery performance. For more information on improving battery performance, please review the following document: Improving Battery Performance (Windows 8, 7, Vista).
If none of this helps, you can try purchasing a motherboard if the computer isn't in warranty. If it is, you should be able to get a replacement over HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns, and if this helped you. Thanks for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

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