Laptop Crash with Adobe Connect.
I can successfully log in, but when I select my classroom as a host the classroom opens but when I try to do anything at all I have a total system lock up/hang up. I then have to manually shut down and start again. This happens all the time in both Chrome and Firefox. I use Flashplayer 12.0.0.77, add-in version 11.9.959.0 and the mostup to date plug in. I deinstalled and reinstalled everthing this morning. Same problem. I tried IE but it wants me to install things that are already installed, but that is another story. I am on Windows 7 and everything is up to date. Did a virus and malware check - nothing popped up.
It started a week ago.
Currently the integration with a Polycom VCS is one way (from the Polycom to Connect), and is only available in the licensed version of Connect.
Instructions for configuring Connect to work with your Polycom system can be found in this document: http://help.adobe.com/en_US/connect/9.0/installconfigure/connect_9_install.pdf. Go to page 43, Deploying Universal Voice, and the instructions for configuring the Flash Media Gateway, are what will need to be setup on the back end to get the tie in to the Polycom to work. Then there is a wizard in the Admin section of Connect where you can define the SIP address to the Polycom that you want to use, and you should have a pod for that in the Connect Meeting room.
Similar Messages
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My other laptop crashed with adobe lightroom installed on it. How can i de-authorize that computer (not able to boot up) and install it on this computer?
There is no de-authorize process for Lightroom. Just download the latest version and use your License key to authorize on the new computer.
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adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?
Maybe I typed it wrong ...it is unchecked.
This is the message I receive:
Process: Adobe Updater
Path: /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
Identifier: "com.Adobe.ESD.AdobeUpdaterApplication"
Version: Adobe Updater 5.1.0.1082 (5.1.0.1082)
Code Type: X86 (Native)
Parent Process: launchd
Responsible: Adobe Updater
User ID: 501
Date/Time: 2014-11-21 12:39:47.691 -0600
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 42CCAEE7-C520-BA70-4B27-711A184AB1A5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93982952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x96f15167 pthread_kill + 101
2 libsystem_c.dylib 0x940f029c abort + 155
3 libc++abi.dylib 0x99fe06c9 abort_message + 169
4 libc++abi.dylib 0x9a00147d default_terminate_handler() + 264
5 libc++abi.dylib 0x99ffec30 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x99ffe64b __cxa_throw + 116
7 "com.Adobe.ESD.AdobeUpdaterApplication"0x0004e4a3 0x1000 + 316579
8 "com.Adobe.ESD.AdobeUpdaterApplication"0x00056f19 0x1000 + 352025
9 "com.Adobe.ESD.AdobeUpdaterApplication"0x00024499 0x1000 + 144537
10 "com.Adobe.ESD.AdobeUpdaterApplication"0x000139c0 0x1000 + 76224
11 "com.Adobe.ESD.AdobeUpdaterApplication"0x00002912 0x1000 + 6418
12 "com.Adobe.ESD.AdobeUpdaterApplication"0x0000282d 0x1000 + 6189
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93983992 kevent64 + 10
1 libdispatch.dylib 0x96f1e899 dispatchmgr_invoke + 238
2 libdispatch.dylib 0x96f1e532 dispatchmgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa10e2c0c ecx: 0xbffff0dc edx: 0x93982952
edi: 0xa13a31a8 esi: 0x00000006 ebp: 0xbffff0f8 esp: 0xbffff0dc
ss: 0x00000023 efl: 0x00000206 eip: 0x93982952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x99fe3e46
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
0x1000 - 0x24cff7 +"com.Adobe.ESD.AdobeUpdaterApplication" (Adobe Updater 5.1.0.1082 - 5.1.0.1082) <3D59867C-5698-4D46-AD1F-C357C48B75AA> /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
0x3ce000 - 0x3d9fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x493f000 - 0x4964ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8fea6000 - 0x8fed8417 dyld (239.4) <0F2176BD-4239-3506-BA41-3B885269520E> /usr/lib/dyld
0x90008000 - 0x90023ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x90024000 - 0x90025fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x90026000 - 0x90109ff7 libcrypto.0.9.8.dylib (52) <D3AB1D26-30BA-36D3-956C-EC7D7185C396> /usr/lib/libcrypto.0.9.8.dylib
0x9010a000 - 0x90135ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x90136000 - 0x9052effb com.apple.CoreGraphics (1.600.0 - 599.35.4) <2B46D887-CAED-30F3-B009-1EBF0C71DC2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9069c000 - 0x906a5fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
...and it goes on and on.
Joy (Awbrey) Schichtl
[email protected] -
Continue crashes with adobe Pr cc...
continue crashes with adobe Pr cc...why
FAQ: What information should I provide when asking a question on this forum?
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How do I export a Keynote 09 presentation to work with Adobe Connect??
Hi - I have imported the .MOV file from keynote into Flash and then exported it as a .FLV file but the problem is that all of my 'on click' build requests have disappeared so it just plays as one continuous movie. Can anyone help me please? It seems that a .MOV file (which works perfectly with the 'on click' features) cannot be played with Adobe Connect. I really need the presentation to play with all of the 'on click' settings in place. PLEASE HELP!!! :o)
Adobe Connect does not support Apple Keynote as a file format. Adobe Connect supports Microsoft Powerpoint format. When you use the Share Document Pod and upload a Powerpoint presentation that file gets converted on the fly to Adobe Flash format and then is streamed to attendees in the room. If you want to use Apple Keynote with Adobe Connect then you should use Share My Screen and use screen sharing to share exactly what you want without converting it into Flash. Adobe Connect does not support .MOV or Apple Quicktime formatted files today (release 8 and previous versions).
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my computer crashed with Adobe downloaded. I need to reinstall my purchased download. How do I reinstall my adobe purchased software?
Adobe what? What Adobe software did you download?
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My laptop crashed with mine and my husbands I tunes Library. I have sync my i phone with my work mac but I am still missing some of my songs.
My husband was unable to do this as his i phone broke too and he has no music at all.
Please help.Apple devices are designed to sync with a single library. If you move the device to a new library iTunes will suggest wiping the device and reloading it with the contents of the library on the new computer, even if most of the content is identical. For an iOS device this process would also delete and reinstall any applications which would discard and settings or saved data associated with the apps. You probably don't want to do this.
Ideally you would have migrate the working library from the computer previously used to manage the device (the laptop) to the computer you now want to use (the desktop) before adding other new content into the new computer's library. That way the device would have easily moved from syncing with one machine to the other.
I'm not quite sure what the best next step is at this point. Does the desktop library sync with any other devices?
tt2 -
Which Premier Global (Premier NA) Audio product works with Adobe Connect Pro 7.5
I am trying to set up audio conferencing on my Adobe Connect Pro 7.5 so I am able to record a discussion online. So both myself and the participants on the call would be recorded. For my audio profiles, Premier Global (Premier NA) is set up as the participating provider. Which Premier Global audio account is used with Adobe Connect Pro 7.5 so an Adobe Connect session using teleconferencing can be recorded?
Any PGi phone bridge should work. Just be sure you start the audio conference in the meeting, or Connect will have no knowledge of the call.
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Has anybody integrated Shoretel conferencing with Adobe Connect?
Has anyone integrated ShoreTel audio conferencing with Adobe Connect? If so, I would love some tips on how to do it.
James, I'm interested in this topic as well! I am not an IT person, just a user. I have Tech Support who are dealing with this. We have integrated our Shortel system 99.9% with Connect, but for some reason we can't get the DTMF to send properly. Very frustrating! Adobe has provided some assistance. Adobe wanted the SIP information (SIP IP adddress, username and password) which we set up; but my IT folks needed the correct ports that Connect wanted. This is what they sent me:
Below are the ports you
need to open to make FMG talk to your SIP server:
2222 - HTTP
8506 - RTMP
Flash Media Gateway to Internet SRC-IP=<Server-IP>,
SRC-PORT=5060, DST-IP=ANY, DST-PORT=5060
Internet to Flash Media Gateway SRC-IP=ANY, SRC-PORT=5060, DST-IP=<(>
<<)>Server-IP>, DST-PORT=5060
Flash Media Gateway to Internet SRC-IP=<Server-IP>,
SRC-PORT=5000_TO_6000, DST-IP=ANY, DST-PORT=ANY_HIGH_END
Internet to Flash Media Gateway SRC-IP=ANY, SRC-PORT=ANY_HIGH_END,
DST-IP=<Server-IP>, DST-PORT=5000_TO_6000
Maybe this will help?
Penny -
Wich videocamera works best with Adobe Connect Pro?
I want to buy a videcamera to import live video in my ACP sessions. Wich videocamera works great or best?
Any camera that works with Adobe Flash Player should work well with Adobe Connect. Given the number of existing products in the market, we cannot possibly test with all specific brands and models.
Some folks in the team give some guidance around this topic in a blog post at Adobe Connect supported cameras and mic. See of this helps. Do let us know what works or does not work for you, so that the community benefits from your findings.
regards,
Ashish -
High quality mic on external usb-soundcard dosen't work with Adobe Connect. Why?
Hello
A friend of mine bought a quite good microphone and a good extrernal soundcard for recording podcasts. Everything works fine. But know she wants to use the microphone for Adobe Connect, because of the very good sound quality. Adobe Connect finds it an you can select it, but now singal comes into Adobe Connect. But it works with every other Adobe application. So why doesn't it work with Adobe Connect?
The soundcard is the Tascam US-122 Mk2. Normaly very uncomplicated ..
Thanks for any advice!
AlinjaI connect my bus-powered HDs (more than one) to the iMac all the time without any problems. I have found, though, that for me the FireWire enclosures work much better (faster and more stable) than the USB2 ones. I have had the USB2 drives freeze my computer once or twice when I connected the HD, but nothing like that has ever happened with the FireWire connections. (I switched the same disk from USB to a FireWire enclosure, so all other elements were kept constant in my experiments.)
One of my HD is in a MacAlly 2.5" enclosure that offers both FireWire and USB2. The other one is in some generic enclosure with only USB2. Both are bus-powered and both work fine. -
I had a recent not so great experience with Adobe Connect
I had a recent not so great experience with Adobe Connect that I need you help on. Keep in mind that I tested the Connect session with the presenter the day before and Connect worked very well. On the day of the event I opened the room to get the speaker logged in as a “Presenter”. No problems with that however I noticed that there was no “Share My Screen” button to be found anywhere. In essence I could not get him connected.
To resolve this I was forced to close out the old session and start a fresh one where I could share the presenter’s screen. Once we were going a few of the participants mentioned that they were having problems getting audio. Most online said they were fine but a few mentioned that we not getting the audio fluidly. I explained that it may be due to their bandwidth and to be patient that it would cache. Then I notice that same issue that I had talked about with a Connect technician before where all audio stops working after about 1hour into the presentation. They way I have resolved this was to log the presenter out and log him back in.
Keep in mind that I am online with 3 other computers via WiFi monitoring and seeing the presentation as the online viewers are seeing it and I can see it coming through flawlessly. So, for the few who had problems I attributed it to the lack of bandwidth in their area. However, at 1 hour into the presentation the audio dropped out completely while the video was fine and this reflected on my machines as well. This is the continuing experience that I keep having with Connect. The total amount of people online was 9.
Now, I have a Photoshop user group meeting that will take place online this Thursday June 17th from 5 – 7pm featuring Dave Cross and we have about 200 people registered for that. It would be great if we could have one of the engineers attend that session.
I look forward to your reply.I had a recent not so great experience with Adobe Connect that I need you help on. Keep in mind that I tested the Connect session with the presenter the day before and Connect worked very well. On the day of the event I opened the room to get the speaker logged in as a “Presenter”. No problems with that however I noticed that there was no “Share My Screen” button to be found anywhere. In essence I could not get him connected.
To resolve this I was forced to close out the old session and start a fresh one where I could share the presenter’s screen. Once we were going a few of the participants mentioned that they were having problems getting audio. Most online said they were fine but a few mentioned that we not getting the audio fluidly. I explained that it may be due to their bandwidth and to be patient that it would cache. Then I notice that same issue that I had talked about with a Connect technician before where all audio stops working after about 1hour into the presentation. They way I have resolved this was to log the presenter out and log him back in.
Keep in mind that I am online with 3 other computers via WiFi monitoring and seeing the presentation as the online viewers are seeing it and I can see it coming through flawlessly. So, for the few who had problems I attributed it to the lack of bandwidth in their area. However, at 1 hour into the presentation the audio dropped out completely while the video was fine and this reflected on my machines as well. This is the continuing experience that I keep having with Connect. The total amount of people online was 9.
Now, I have a Photoshop user group meeting that will take place online this Thursday June 17th from 5 – 7pm featuring Dave Cross and we have about 200 people registered for that. It would be great if we could have one of the engineers attend that session.
I look forward to your reply. -
Computer crashing in Adobe Connect when using Mac OS 10.9.3 Maverick
Have been experiencing computer freezing, getting kicked out of Adobe Connect session, webcam and chat box not functioning properly inside Adobe Connect. This has happened since updating my Mac to OS 10.9.3 Maverick. Is there a compatibility issue with Maverick and Adobe Connect? What advice can you offer to users running Maverick?
Is there another fix besides the Safari Ad-In listed on your help page? This has not solved the problem. Add-in | Mac OS X Mavericks 10.9, 10.8, 10.7 | Safari 6.1 or 7Hello,
I'm having exactly the same problem. It works fine while connect is running within Chrome but shortly after opening in the separate Connect App it crashes.
Here is my crash report...
Date/Time: 2014-06-11 10:17:13 +0200
OS Version: 10.9.3 (Build 13D65)
Architecture: x86_64
Report Version: 18
Command: Adobe Connect
Path: /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/MacOS/adobeconnectaddin
Version: 11.9.959.0 (11.9.959.0)
Parent: launchd [180]
PID: 944
Event: hang
Duration: 0.99s
Steps: 10 (100ms sampling interval)
Hardware model: MacBookPro4,1
Active cpus: 2
Fan speed: 2879 rpm
Free pages: 413998 pages (-1394)
Pageins: 3 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: adobeconnectaddin [944]
Path: /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/MacOS/adobeconnectaddin
Architecture: i386
Parent: launchd [180]
UID: 501
Task size: 33147 pages (+898)
CPU Time: 0.083s
Thread 0x571c priority 47
10 ??? (adobeconnectaddin + 8005) [0x2f45]
10 NSApplicationMain + 1165 (AppKit) [0x982e4018]
10 -[NSApplication run] + 727 (AppKit) [0x982fb17c]
10 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119 (AppKit) [0x98308890]
10 _DPSNextEvent + 1602 (AppKit) [0x98309369]
10 _BlockUntilNextEventMatchingListInModeWithFilter + 92 (HIToolbox) [0x99ab26bd]
10 ReceiveNextEventCommon + 526 (HIToolbox) [0x99ab28e2]
10 RunCurrentEventLoopInMode + 259 (HIToolbox) [0x99ab2b5d]
10 CFRunLoopRunInMode + 123 (CoreFoundation) [0x93cf585b]
10 CFRunLoopRunSpecific + 394 (CoreFoundation) [0x93cf59fa]
10 __CFRunLoopRun + 1022 (CoreFoundation) [0x93cf606e]
10 __CFRunLoopDoSources0 + 235 (CoreFoundation) [0x93cf696b]
10 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15 (CoreFoundation) [0x93d05b6f]
10 ??? (adobeconnectaddin + 4262930) [0x411c12]
10 ??? (adobeconnectaddin + 4265574) [0x412666]
10 ??? (adobeconnectaddin + 3368818) [0x337772]
10 ??? (adobeconnectaddin + 3359728) [0x3353f0]
10 ??? (adobeconnectaddin + 3624805) [0x375f65]
10 ??? (adobeconnectaddin + 3610371) [0x372703]
10 ??? (adobeconnectaddin + 1453433) [0x163d79]
10 ??? (adobeconnectaddin + 117328) [0x1da50]
10 ??? (adobeconnectaddin + 682919) [0xa7ba7]
10 ??? (adobeconnectaddin + 669079) [0xa4597]
10 ??? (adobeconnectaddin + 670430) [0xa4ade]
10 ??? (adobeconnectaddin + 6550471) [0x6403c7]
10 ??? [0xf3b912c]
10 ??? [0xf3b95eb]
10 ??? [0xf3b8f74]
10 ??? [0x96dfaef]
10 ??? (adobeconnectaddin + 1692346) [0x19e2ba]
10 ??? (adobeconnectaddin + 665484) [0xa378c]
10 ??? (adobeconnectaddin + 669079) [0xa4597]
10 ??? (adobeconnectaddin + 670430) [0xa4ade]
10 ??? (adobeconnectaddin + 6550471) [0x6403c7]
10 ??? (adobeconnectaddin + 7097921) [0x6c5e41]
10 ??? (adobeconnectaddin + 7094066) [0x6c4f32]
10 ??? [0xf3b8d2a]
10 ??? [0x96dfaef]
10 ??? (adobeconnectaddin + 1692346) [0x19e2ba]
10 ??? (adobeconnectaddin + 665484) [0xa378c]
10 ??? (adobeconnectaddin + 669079) [0xa4597]
10 ??? (adobeconnectaddin + 670430) [0xa4ade]
10 ??? (adobeconnectaddin + 6550471) [0x6403c7]
10 ??? (adobeconnectaddin + 7097921) [0x6c5e41]
10 ??? (adobeconnectaddin + 7094066) [0x6c4f32]
10 ??? [0x142eec9f]
10 ??? [0x142ee46b]
10 ??? (adobeconnectaddin + 7087086) [0x6c33ee]
10 ??? [0x142ec08c]
10 ??? (adobeconnectaddin + 7087086) [0x6c33ee]
10 ??? [0x142e9c2d]
10 ??? [0x142e94c0]
10 ??? (adobeconnectaddin + 1850058) [0x1c4aca]
10 ??? (adobeconnectaddin + 3804718) [0x3a1e2e]
10 ??? (adobeconnectaddin + 4997995) [0x4c536b]
10 ??? (adobeconnectaddin + 4997925) [0x4c5325]
10 ??? (adobeconnectaddin + 4896441) [0x4ac6b9]
10 ??? (adobeconnectaddin + 4907586) [0x4af242]
10 ??? (adobeconnectaddin + 1283970) [0x13a782]
10 ??? (adobeconnectaddin + 1284440) [0x13a958]
10 ??? (adobeconnectaddin + 4349783) [0x426f57]
10 ??? (adobeconnectaddin + 8364705) [0x7fb2a1]
10 ??? (adobeconnectaddin + 8209845) [0x7d55b5]
10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
*10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
Thread 0x5720 DispatchQueue 2688748204 priority 49
10 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x91abe532]
10 kevent64 + 10 (libsystem_kernel.dylib) [0x99a60992]
*10 ??? (mach_kernel + 3958560) [0xffffff80005c6720]
Thread 0x572a priority 47
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
10 ??? (adobeconnectaddin + 122310) [0x1edc6]
10 ??? (adobeconnectaddin + 3898876) [0x3b8dfc]
10 pthread_cond_wait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9bd9]
10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
*10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
Thread 0x572c priority 47
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
10 ??? (adobeconnectaddin + 122310) [0x1edc6]
10 ??? (adobeconnectaddin + 3898876) [0x3b8dfc]
10 pthread_cond_wait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9bd9]
10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
*10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
Thread 0x5732 priority 47
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
10 ??? (adobeconnectaddin + 3453684) [0x34c2f4]
10 ??? (adobeconnectaddin + 3898995) [0x3b8e73]
10 pthread_cond_timedwait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9c25]
10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
*10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
Thread 0x5733 priority 47 cpu time 0.001s
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 _NSEventThread + 283 (AppKit) [0x984b2b88]
10 CFRunLoopRunInMode + 123 (CoreFoundation) [0x93cf585b]
10 CFRunLoopRunSpecific + 394 (CoreFoundation) [0x93cf59fa]
10 __CFRunLoopRun + 1393 (CoreFoundation) [0x93cf61e1]
10 __CFRunLoopServiceMachPort + 169 (CoreFoundation) [0x93cf6c09]
10 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x99a5af7a]
*10 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000216800]
Thread 0x5734 priority 63
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 __NSThread__main__ + 1426 (Foundation) [0x95e31e66]
10 -[NSThread main] + 45 (Foundation) [0x95e31f0e]
10 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381 (Foundation) [0x95e32095]
10 CFRunLoopRunInMode + 123 (CoreFoundation) [0x93cf585b]
10 CFRunLoopRunSpecific + 394 (CoreFoundation) [0x93cf59fa]
10 __CFRunLoopRun + 1393 (CoreFoundation) [0x93cf61e1]
10 __CFRunLoopServiceMachPort + 169 (CoreFoundation) [0x93cf6c09]
10 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x99a5af7a]
*10 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000216800]
Thread 0x5740 priority 47
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 __select + 10 (libsystem_kernel.dylib) [0x99a5face]
*10 ??? (mach_kernel + 4078704) [0xffffff80005e3c70]
Thread 0x5743 priority 47
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
10 ??? (adobeconnectaddin + 2109675) [0x2040eb]
10 ??? (adobeconnectaddin + 3898995) [0x3b8e73]
10 pthread_cond_timedwait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9c25]
10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
*10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
Thread 0x574e priority 47
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
10 ??? (adobeconnectaddin + 1271655) [0x137767]
10 ??? (adobeconnectaddin + 3959831) [0x3c7c17]
10 __select + 10 (libsystem_kernel.dylib) [0x99a5face]
*10 ??? (mach_kernel + 4078704) [0xffffff80005e3c70]
Thread 0x57ba priority 44
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
10 ??? (adobeconnectaddin + 1309144) [0x1409d8]
10 ??? (adobeconnectaddin + 1319844) [0x1433a4]
10 ??? (adobeconnectaddin + 4351589) [0x427665]
10 ??? (adobeconnectaddin + 8353086) [0x7f853e]
10 ??? (adobeconnectaddin + 8354070) [0x7f8916]
10 ??? (adobeconnectaddin + 8355186) [0x7f8d72]
10 ??? (adobeconnectaddin + 8335268) [0x7f3fa4]
10 ??? (adobeconnectaddin + 8335771) [0x7f419b]
10 ??? (adobeconnectaddin + 8253269) [0x7dff55]
10 ??? (adobeconnectaddin + 8265620) [0x7e2f94]
10 ??? (adobeconnectaddin + 8331774) [0x7f31fe]
10 ??? (adobeconnectaddin + 8316731) [0x7ef73b]
10 ??? (adobeconnectaddin + 8317611) [0x7efaab]
10 ??? (adobeconnectaddin + 8320782) [0x7f070e]
10 ??? (adobeconnectaddin + 8320420) [0x7f05a4]
10 ??? (adobeconnectaddin + 8310017) [0x7edd01]
10 AudioDeviceGetProperty + 305 (CoreAudio) [0x94f3da80]
10 HALDevice::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 722 (CoreAudio) [0x94f6acaa]
10 HALObject::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 402 (CoreAudio) [0x94f6e536]
10 HALPlugIn::ObjectGetPropertyData(HALObject const&, AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long&, void*) const + 95 (CoreAudio) [0x94f7017b]
10 HAL_HardwarePlugIn_ObjectGetPropertyData(AudioHardwarePlugInInterface**, unsigned long, AudioObjectPropertyAddress const*, unsigned long, void const*, unsigned long*, void*) + 143 (CoreAudio) [0x94f6264b]
10 HALC_ShellObject::GetPropertyData(unsigned long, AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long, unsigned long&, void*) const + 740 (CoreAudio) [0x94f5f334]
10 HALC_ProxyIOContext::GetPropertyData(AudioObjectPropertyAddress const&, unsigned long, void const*, unsigned long, unsigned long&, void*) const + 536 (CoreAudio) [0x94f4d5ee]
10 HALB_Mutex::Lock() + 41 (CoreAudio) [0x94f30c21]
10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
*10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
Thread 0x57c1 priority 63
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 8211282) [0x7d5b52]
10 ??? (adobeconnectaddin + 8333573) [0x7f3905]
10 ??? (adobeconnectaddin + 8330360) [0x7f2c78]
10 ??? (adobeconnectaddin + 8334469) [0x7f3c85]
10 ??? (adobeconnectaddin + 8314366) [0x7eedfe]
10 ??? (adobeconnectaddin + 8342784) [0x7f5d00]
10 ??? (adobeconnectaddin + 8342626) [0x7f5c62]
10 ??? (adobeconnectaddin + 8343045) [0x7f5e05]
10 ??? (adobeconnectaddin + 8361469) [0x7fa5fd]
10 ??? (adobeconnectaddin + 8209845) [0x7d55b5]
10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
*10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
Thread 0x57d2 priority 97
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 HALB_IOThread::Entry(void*) + 69 (CoreAudio) [0x94f404fb]
10 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20 (CoreAudio) [0x94f4af52]
10 HALC_ProxyIOContext::IOThreadEntry(void*) + 167 (CoreAudio) [0x94f405ff]
10 HALC_ProxyIOContext::IOWorkLoop() + 4320 (CoreAudio) [0x94f417b0]
10 ??? (adobeconnectaddin + 8317328) [0x7ef990]
10 ??? (adobeconnectaddin + 8310815) [0x7ee01f]
10 ??? (adobeconnectaddin + 8310867) [0x7ee053]
10 ??? (adobeconnectaddin + 8209845) [0x7d55b5]
10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
*10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
Thread 0x57d4 priority 97
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 HALB_IOThread::Entry(void*) + 69 (CoreAudio) [0x94f404fb]
10 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20 (CoreAudio) [0x94f4af52]
10 HALC_ProxyIOContext::IOThreadEntry(void*) + 167 (CoreAudio) [0x94f405ff]
10 HALC_ProxyIOContext::IOWorkLoop() + 4320 (CoreAudio) [0x94f417b0]
10 ??? (adobeconnectaddin + 8321661) [0x7f0a7d]
10 ??? (adobeconnectaddin + 8311055) [0x7ee10f]
10 ??? (adobeconnectaddin + 8311104) [0x7ee140]
10 ??? (adobeconnectaddin + 8209845) [0x7d55b5]
10 pthread_mutex_lock + 16 (libsystem_pthread.dylib) [0x948f87ac]
10 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x99a5f802]
*10 psynch_mtxcontinue + 0 (pthread) [0xffffff7f80c86a3b]
Thread 0x5804 priority 57 cpu time 0.004s
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 figThreadMain + 483 (CoreMedia) [0x9b11d45d]
10 CMIO::Thread::SignaledThread::WorkQueuedThreadCallback(void*) + 175 (CoreMediaIO) [0x9bc48d5d]
10 CMIO::Thread::SignaledThread::ThreadLoop() + 150 (CoreMediaIO) [0x9bc48e10]
10 CMIO::Thread::QueuedTWorkThread<unsigned long>::DoWork() + 119 (CoreMediaIO) [0x9bc3e5d7]
10 CMIOGraph::DoWork(unsigned long) + 206 (CoreMediaIO) [0x9bc3b7da]
10 CMIOGraph::OneOrMoreInputUnitsAreReadyToBePulled(bool&) + 701 (CoreMediaIO) [0x9bc3ae19]
10 usleep$UNIX2003 + 60 (libsystem_c.dylib) [0x9499ae62]
10 __semwait_signal + 10 (libsystem_kernel.dylib) [0x99a5fb76]
*10 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b5a0]
Thread 0x5805 priority 47 cpu time 0.011s
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (VDC + 29923) [0x95a94e3]
10 CFRunLoopRun + 129 (CoreFoundation) [0x93db8221]
10 CFRunLoopRunSpecific + 394 (CoreFoundation) [0x93cf59fa]
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10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 QTBackgroundQueueRun + 252 (QTKit) [0x94f91c55]
10 pthread_cond_wait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9bd9]
10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
*10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
Thread 0x5e6c priority 54
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 startIOThread(void*) + 159 (CoreVideo) [0x9b155180]
10 CVDisplayLink::runIOThread() + 936 (CoreVideo) [0x9b155540]
10 pthread_cond_wait$UNIX2003 + 71 (libsystem_pthread.dylib) [0x948f9bd9]
10 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x99a5f7ca]
*10 psynch_cvcontinue + 0 (pthread) [0xffffff7f80c87940]
Thread 0x5f7c priority 47 cpu time 0.041s
10 thread_start + 34 (libsystem_pthread.dylib) [0x948facf2]
10 _pthread_start + 130 (libsystem_pthread.dylib) [0x948f5485]
10 _pthread_body + 144 (libsystem_pthread.dylib) [0x948f55fb]
10 ??? (adobeconnectaddin + 3897541) [0x3b88c5]
10 ??? (adobeconnectaddin + 3898458) [0x3b8c5a]
10 ??? (adobeconnectaddin + 3898403) [0x3b8c23]
10 ??? (adobeconnectaddin + 4361903) [0x429eaf]
10 ??? (adobeconnectaddin + 3897651) [0x3b8933]
10 __semwait_signal + 10 (libsystem_kernel.dylib) [0x99a5fb76]
*10 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b5a0]
Thread 0x605a priority 0-47 cpu time 0.002s
10 start_wqthread + 30 (libsystem_pthread.dylib) [0x948facce]
10 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x99a60046]
*10 wq_unpark_continue + 0 (pthread) [0xffffff7f80c856ae]
Thread 0x61ba priority 47
10 start_wqthread + 30 (libsystem_pthread.dylib) [0x948facce]
10 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x99a60046]
*10 wq_unpark_continue + 0 (pthread) [0xffffff7f80c856ae]
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Path: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
Architecture: x86_64
Parent: launchd [180]
UID: 501
Sudden Term: Clean (allows idle exit)
Task size: 1801 pages
Importance: Adaptive, Background Priority
IO Policy: Utility
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Thread 0xb39 DispatchQueue 1 priority 4
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Process: AdobeCrashDaemon [946]
Path: /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/Frameworks/AdobeCrashRep orter.framework/Required/AdobeCrashDaemon.app/Contents/MacOS/AdobeCrashDaemon
Archite -
I bought my HP laptop in 2012, and it came preloaded with Adobe Premiere and Photoshop Elements 10
It worked fine and I even made a few video edits back in 2012 but for the last year Elements just REFUSES to work properly
I used to be able to open elements to at least the "what do you want to do?" screen
But now It won't even open this...I have no idea why...
If I double click the Elements application my computer slows down, bracing itself to load, and then ....thats it....it reverts to its normal speed and elements just doesn't open...
Any help would be great cause I feel like I've exhuasted all self-troubelshooting options and need to either get help from the forums or take the laptop in before I smash it in ragethrillhousecody
Thanks for the reply with additional information.
Recent history for Premiere Elements points to the program having problems when more than 1 video card/graphics card is
being used by the computer on which Premiere Elements is running. This observation may seem contra indicated by the fact
that you say that the program did work well about 2 years ago in the same setup. But other factors may have set in with regard
to drivers, drivers versions, and driver conflicts. But this factor, does need to be ruled in or out.
Can you disable one or the other card to determine the impact of this on your problem?
But, of prime concern with regard to video card/graphics card is the use of a NVIDIA GeForce card with Premiere Elements 10.
Even if your NVIDIA GeForce were the only card, Premiere Elements 10 will not work properly unless the NVIDIA GeForce driver
version is rolled back to about May 2013. This may be one of the major factors here.
a. Device Manager/Display Adapters and find out Driver Version and Driver Date
b. Read the background information for the Premiere Elements 10/NVIDIA GeForce issue
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
Also see the Announcement at the top of this forum regarding the matter - also with full details of the situation and how to fix with the
driver version roll back.
Please review and consider and then we can decide what next.
Thanks.
ATR
Add On...This NVIDIA GeForce situation is specific for Premiere Elements 10. You should not expect to see the problem for
later versions of Premiere Elements. -
CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION
That's in the crashed thread text. Does anyone know what this is about? I actuallly get this same error on three of the four Mac in my staff. It happens consistently when we use Adobe Bridge to browse to a particular folder on my external hard drive. I've copied the contents of that folder to my desktop and I get the same crash.
Thanks,
PeterYes, I've been in touch with Adobe for the past two weeks. They only take it so far, then they just ignore me. The Bridge program is not a separate piece of software. It gets loaded when you install either Adobe InDesign or Adobe Illustrator.
Thanks.
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