Laptop G 780 with windows 7 freezes

Good day. I apologize if I am posting in the wrong section. As a matter of fact, I did not found any section entitled to my Laptop series. Any way, my Problem is the following: often all freezes. I am able only to move the mouse. The pressure of any key produces no result. I am not able to open the "System Monitor" too. It seem that everything is in order, but this phenomenon occurs more and more frequently. What is the solution?
I purchased some months ago this Laptop with only MS-DOS preinstalled from Amazon.de. I installed Windows 7 from a System Builder Version, installing any Driver in the Lenovo cd.
Thanks and best,
davide

hi davide,
Can you run a diagnostic on the HDD/RAM.
To create the diagnostic disc:
a. On another machine, download the UBCD ISO and burn it using imgburn.
b. Insert the bootable diagnostic disc that you just created into the defective computer and reboot
c. On Power-up, press F12 and choose CCD/DVD to boot from the discx
d. To test the HD, navigate to HDD > Diagnosis (for the tools, choose the diagnostic software depending on the brand of your HDD - i.e. choose Seagate for DOS if you have a Seagate HDD)
e. To test the RAM, navigate to Memory > Memtest86+
Alternatively, you can follow this guide on how to burn the diagnostic software on a flashdrive,
If the computer doesn't freezes right away, you can run the diagnostics inside Windows (try Seatools for Seagate/Samsung drives and Data Lifeguard for Western Digital HDD's or a universal diagnostic like HD TUNE)
Regards
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