Laptop keep freezing up since new

Question

I bought a new Toshiba laptop Satellite Model A665-S6070 3 months ago that keeps locking up. At first it was gradual, but lately its been doing it constantly.  The only way to get out of it is to shut down laptop and restart.  I took it to Best Buy and they verified it in Reliability Manager that it has been doing it since new.  They say it not hardware but software issue and they want $200 to fix.  I have downloaded Bios update and N driver display update and it still does it.  Any suggestion is greatly appreciated.

Answer 1

Wow,
I wonder why it is that when someone wants a real answer and experiences from users as to why an Apple product doesn't work, there is usually an iCult member who somes to the defense of Apple as if being a disciple of God :-) That's not a slander. It's meant to be part truth, part humor.
Brody, your other answers are great and what I was wanting to hear about.  However, I can see you get too defensive about your favorite company.
I'm not looking for a lecture on why Apple is so wonderful.  I sincerely want to know the things I should look out about when buying an iMac and to hear solutions to problems form users with issues.  I would not be so hesitate about buying an iMac if it weren't for my current issues with iTunes freezing and crashing on multiple computers, an iPhone4 that doesn't work in speakerphone mode, and an iPad coming dead on arrival (rare I understand).  I've been an electronics system designer for more decades than you might think, so I am not dumb about equipment.
Now before anyone jumps to conclusions, I am not a proponent of Windows or any other specific competitive company.  Every product has its issues and advantages.  But let's get the fact right.  Apple is not the most valuable computer company on earth because of the "machines".  If they were, then they would own that market.  They don't.  They got to be so successful because of the nice selection and decent design of many various products and services (and at a high price too).  Apple does some really clever things, but also some dumb things as well.  I'm looking to avoid the dumb things.