Laptop keeps shutting down without warning because it thinks the battery is low, but it isn't.

My laptop is about 9 months old and recently it started to just shut down as if the battery were low. It is not low. It just did it now and the battery was at 80%. If I try to restart it it shows low battery and won't start. However, if I remove the battery and reinsert it, it starts up fine. Or, if I plug it in for a moment to start it up and then unplug it it works fine. The battery obviously still has plenty of juice left, but the computer is misreading it somehow. Although it still shows an accurate reading in the task bar. Any thoughts? Thank You.

UltimateBid,
Thanks for the update. I do not see anything on my end that talks about it, you can try to update the BIOS and see if that resolves the issue, otherwise I would recommend service possibly.
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    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13B42
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
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    last unloaded kext at 341345478490: com.apple.filesystems.msdosfs            1.9 (addr 0xffffff7f8d7c1000, size 57344)
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    com.apple.filesystems.afpfs            11.0
    com.apple.nke.asp-tcp            8.0.0
    com.apple.filesystems.smbfs            2.0.0
    com.apple.driver.AudioAUUC            1.60
    com.apple.driver.AppleHWSensor            1.9.5d0
    com.apple.driver.AGPM            100.14.11
    com.apple.filesystems.autofs            3.0
    com.apple.iokit.IOBluetoothSerialManager            4.2.0f6
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    com.apple.driver.AppleSMCLMU            2.0.4d1
    com.apple.driver.AppleMikeyDriver            2.5.3fc1
    com.apple.GeForceTesla            8.1.8
    com.apple.driver.AppleUpstreamUserClient            3.5.13
    com.apple.driver.AppleMuxControl            3.4.12
    com.apple.driver.AppleMCCSControl            1.1.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport            4.2.0f6
    com.apple.driver.AppleSMCPDRC            1.0.0
    com.apple.driver.AppleLPC            1.7.0
    com.apple.driver.AppleIntelHDGraphics            8.1.8
    com.apple.driver.AppleIntelHDGraphicsFB            8.1.8
    com.apple.iokit.IOUserEthernet            1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X            7.0.0
    com.apple.driver.AppleHWAccess            1
    com.apple.driver.ACPI_SMC_PlatformPlugin            1.0.0
    com.apple.driver.SMCMotionSensor            3.0.4d1
    com.apple.driver.AppleUSBTCButtons            240.2
    com.apple.driver.AppleUSBTCKeyboard            240.2
    com.apple.driver.AppleUSBCardReader            3.3.5
    com.apple.driver.AppleIRController            325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless            1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib            1.0.0d1
    com.apple.BootCache            35
    com.apple.iokit.SCSITaskUserClient            3.6.0
    com.apple.driver.XsanFilter            404
    com.apple.iokit.IOAHCIBlockStorage            2.4.0
    com.apple.driver.AppleUSBHub            650.4.4
    com.apple.driver.AppleFWOHCI            4.9.9
    com.apple.driver.AirPort.Brcm4331            700.20.22
    com.apple.driver.AppleAHCIPort            2.9.5
    com.apple.iokit.AppleBCM5701Ethernet            3.6.9b9
    com.apple.driver.AppleUSBEHCI            650.4.1
    com.apple.driver.AppleSmartBatteryManager            161.0.0
    com.apple.driver.AppleACPIButtons            2.0
    com.apple.driver.AppleRTC            2.0
    com.apple.driver.AppleHPET            1.8
    com.apple.driver.AppleSMBIOS            2.0
    com.apple.driver.AppleACPIEC            2.0
    com.apple.driver.AppleAPIC            1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient            216.0.0
    com.apple.nke.applicationfirewall            153
    com.apple.security.quarantine            3
    com.apple.driver.AppleIntelCPUPowerManagement            216.0.0
    com.apple.security.SecureRemotePassword            1.0
    com.apple.AppleGraphicsDeviceControl            3.4.12
    com.apple.kext.triggers            1.0
    com.apple.iokit.IOSerialFamily            10.0.7
    com.apple.driver.DspFuncLib            2.5.3fc1
    com.apple.vecLib.kext            1.0.0
    com.apple.iokit.IOAudioFamily            1.9.4fc11
    com.apple.kext.OSvKernDSPLib            1.14
    com.apple.iokit.IOFireWireIP            2.2.5
    com.apple.driver.AppleHDAController            2.5.3fc1
    com.apple.iokit.IOHDAFamily            2.5.3fc1
    com.apple.driver.AppleSMBusPCI            1.0.12d1
    com.apple.nvidia.classic.NVDANV50HalTesla            8.1.8
    com.apple.nvidia.classic.NVDAResmanTesla            8.1.8
    com.apple.driver.AppleGraphicsControl            3.4.12
    com.apple.driver.AppleBacklightExpert            1.0.4
    com.apple.driver.AppleSMBusController            1.0.11d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.2.0f6
    com.apple.iokit.IONDRVSupport            2.3.6
    com.apple.iokit.IOSurface            91
    com.apple.iokit.IOGraphicsFamily            2.3.6
    com.apple.iokit.IOBluetoothFamily            4.2.0f6
    com.apple.driver.IOPlatformPluginLegacy            1.0.0
    com.apple.driver.IOPlatformPluginFamily            5.5.1d27
    com.apple.driver.AppleSMC            3.1.6d1
    com.apple.driver.AppleUSBMultitouch            240.6
    com.apple.iokit.IOSCSIBlockCommandsDevice            3.6.0
    com.apple.iokit.IOUSBMassStorageClass            3.6.0
    com.apple.iokit.IOUSBHIDDriver            650.4.4
    com.apple.driver.AppleUSBMergeNub            650.4.0
    com.apple.driver.AppleUSBComposite            650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice            3.6.0
    com.apple.iokit.IOBDStorageFamily            1.7
    com.apple.iokit.IODVDStorageFamily            1.7.1
    com.apple.iokit.IOCDStorageFamily            1.7.1
    com.apple.iokit.IOAHCISerialATAPI            2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily            3.6.0
    com.apple.iokit.IOFireWireFamily            4.5.5
    com.apple.iokit.IOUSBUserClient            650.4.4
    com.apple.iokit.IO80211Family            600.34
    com.apple.iokit.IOAHCIFamily            2.6.0
    com.apple.iokit.IOEthernetAVBController            1.0.3b3
    com.apple.driver.mDNSOffloadUserClient            1.0.1b4
    com.apple.iokit.IONetworkingFamily            3.2
    com.apple.iokit.IOUSBFamily            650.4.4
    com.apple.driver.AppleEFINVRAM            2.0
    com.apple.driver.AppleEFIRuntime            2.0
    com.apple.iokit.IOHIDFamily            2.0.0
    com.apple.iokit.IOSMBusFamily            1.1
    com.apple.security.sandbox            278.10
    com.apple.kext.AppleMatch            1.0.0d1
    com.apple.security.TMSafetyNet            7
    com.apple.driver.AppleKeyStore            2
    com.apple.driver.DiskImages            371.1
    com.apple.iokit.IOStorageFamily            1.9
    com.apple.iokit.IOReportFamily            21
    com.apple.driver.AppleFDEKeyStore            28.30
    com.apple.driver.AppleACPIPlatform            2.0
    com.apple.iokit.IOPCIFamily            2.8
    com.apple.iokit.IOACPIFamily            1.4
    com.apple.kec.pthread            1
    com.apple.kec.corecrypto            1.0

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  • PB G4 Shuts Down without warning

    Hi everyone,
    Recently I have noticed that my PB G4 (1.5 Ghz with OS 10.4.11) will randomly shut down without warning. The battery bar on the top right of my screen will not be in the red zone when this happens. I have also noticed that when I do reboot my laptop that I get a warning that my Date and Time are set to before 2001 which apparently will screw things up. But when I check them, they are set to today's date.
    Can anyone help me please?
    Thanks in advance,
    Bettina

    Hi, bettina. Before replacing your clock battery, test it as described in this article:
    http://docs.info.apple.com/article.html?artnum=30017
    This may confirm that it's bad, or may encourage you to focus on finding the problem elsewhere.
    What suggests that the battery is bad is the fact that your clock is wrong at startup. If your Date & Time options include obtaining the correct time from a network time server and your computer is connected to the internet all the time, that explains why the clock is reset to the correct time very soon after starting up.

  • MacBook shuts down without warning during calibration (39% battery power)

    My MacBook has been shutting down without warning during recent calibrations (which I've done approximately every two months). Most recently it shut down after 2 hours and 20 minutes on battery power with a battery reading of 39% -- i.e., nowhere close to the 0% of a fully rundown battery.
    The result is that:
    I'm not seeing the 'low battery' warning dialog before the computer shuts down; and
    (ii) I'm not able to save current work and close all applications when the battery's charge gets low, before the computer goes to sleep (because it just shuts down without warning)
    Can I do anything about this? Is it just an unavoidable indication of declining battery performance?
    My MacBook is 15 months old. Current 'battery information' is listed below.
    Thanks. Replies appreciated.
    Battery Information:
    Battery Installed: Yes
    First low level warning: No
    Full Charge Capacity (mAh): 4792
    Remaining Capacity (mAh): 4790
    Amperage (mA): 0
    Voltage (mV): 12477
    Cycle Count: 23
    ------------------------------

    stevenray1 wrote:
    1. I'm not sure how to match the path you listed re: the '1.3 battery update' to what's on my MacBook. Maybe I just don't understand how to interpret it, but I don't have a root folder (or any other folder) identified as 'MacBook.' When I used Spotlight, I also didn't come up with a BatteryUpdater.bundle. A file named BatteryUpdate2007001.pkg was all that Spotlight turned up.
    On my MacBoook my hard drive that I boot from is named Mort's MacBook. Yours may be similar I don't know. It is the drive you boot from. Mines shows in finder as the top level drive. The next level in column view. Then you find the System file and go from there.
    If your not sure what you named your drive or which one it is click the apple in the upper left corner and then pick *About This Mac* You then should see *Startup Disk* and next to that the name is what you refer too when you look for the folder path I gave.
    2. You recommended resetting the SMC. However, the info file you provided a link for says it shouldn't be "necessary except as a last resort in cases where a hardware failure of the power management system is suspected." Does that accurately describe the condition I reported? Also, the problems listed as possible reasons to reset the SMC don't include the one I posted about.
    The reason I suggest resetting the SMC is that your changing one of the components that is controlled by the functions of the SMC. The battery is a big part of the system which the battery update changes. To get it to be sure to recognize the new bundle you reset the SMC. The instructions linked are not all inclusive but if you don't want to reset it that is up to you.
    3. Similarly, re: the 1.2 Battery Update, it's not clear to me that any of the listed 'symptoms' of a faulty battery apply in my case -- unless what I reported indicates a "+low charge capacity/runtime+." Does it?
    The battery update instructions are again not all inclusive. If you don't want to do it that is fine. All I know is you have a MacBook Pro update installed at the moment. You don't have a MacBook Pro. This suggestion of mine has helped many people with problems as reported by you. You do not have to do anything you don't want. That is your choice. Is your battery cutting off at 39% considered normal operating or capacity to you? I personally would call it a faulty battery, but thats just me.
    What would be your definition of a faulty battery?
    4. Apparently, you had a faulty battery which Apple replaced. I wasn't sure from your message whether you had other things going on that made it clear you had a faulty battery, or only the same symptoms I reported. Were there other power-related problems in your case, or only, as you wrote "the same thing as yours except mine cut off at 28%"?
    I guess I misunderstood your original post, everything yours was doing mine was doing except mine cut off at 28% not 39%. I can only give advice on what you post. Are there other things happening that you didn't mention?
    My idea of a faulty battery must be different than yours. If I don't get warnings I should and the battery does not work like it used to then that is a faulty battery in my opinion.
    If your not comfortable with any of my suggestions contact Apple support and maybe they can help you. Possibly one of the other posters on here can give you different advice that you agree with. Never do anything advised in the forums unless you agree with it.

  • My Macbook Air (circa ~2008, used) keeps shutting off without warning.

    Hi, guys. I'm back again with the same issue. My aluminum Macbook Air (circa late 2008, used) keeps shutting off without warning. It comes back on as if nothing has happened, and I can even unplug as soon as I press the power button (twice, once to do...something, and the second to turn it back on). I have a brand new battery, so I know it's not that, nor is it an overheating issue. This is becoming very frustrating for me.
    Before you recommend: I cannot possibly get to a Genius Bar appointment, because, unfortunately, Apple has no stores in West Virginia.
    Thank you all for your help!
    Battery Information:
      Model Information:
      Manufacturer:          LIKK
      Device Name:          ASMB015
      Pack Lot Code:          0
      PCB Lot Code:          0
      Firmware Version:          0
      Hardware Revision:          0
      Cell Revision:          0
      Charge Information:
      Charge Remaining (mAh):          2046
      Fully Charged:          No
      Charging:          Yes
      Full Charge Capacity (mAh):          3745
      Health Information:
      Cycle Count:          49
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          2056
      Voltage (mV):          11848

    And have you already tried to reinstall the OS and you put in a new battery?
    cant be monitor or fan, only possibility is onboard Ram / logic board or the SSD is going bad.
    If the logic board / memory is bad,...the cost of which  would make repair a bit counterintuitive to replace given the age of the unit.
    Does it does this plugged in or only on battery?  Does it hold a full charge.

  • IMac shuts down without warning

    My iMac has started shutting down without warning. The fan is also going luch faster than normal. Ran etre:
    Problem description:
    iMac 9,1 shuts down without warning.
    EtreCheck version: 2.1.8 (121)
    Report generated 2 Feb 2015 13:25:46 CET
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (24-inch, Early 2009) (Verified)
        iMac - model: iMac9,1
        1 3.06 GHz Intel Core 2 Duo CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        NVIDIA GeForce GT 130 - VRAM: 512 MB
            iMac 1920 x 1200
    System Software: ℹ️
        OS X 10.10.1 (14B25) - Time since boot: 0:19:22
    Disk Information: ℹ️
        ST3000DM001-1CH166 disk0 : (3 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            HD3 (disk0s2) / : 3.00 TB (1.56 TB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GA11N 
    USB Information: ℹ️
        Apple Inc. Built-in iSight
        Apple, Inc. Keyboard Hub
            Mitsumi Electric Apple Optical USB Mouse
            Apple, Inc Apple Keyboard
        Apple Computer, Inc. IR Receiver
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/EyeTV.app
        [not loaded]    com.elgato.driver.Pluto2 (1.1) [Click for support]
            /Applications/Parallels Desktop.app
        [not loaded]    com.parallels.kext.hidhook (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.hypervisor (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.netbridge (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.usbconnect (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.vnic (8.0 18608.898384) [Click for support]
            /Applications/spotflux.app
        [not loaded]    com.spotflux.Spotflux.tap (1.0) [Click for support]
        [loaded]    com.spotflux.Spotflux.tun (1.0) [Click for support]
            /Library/Application Support/Hotspot Shield
        [not loaded]    com.anchorfree.tun (1.0.1) [Click for support]
            /Library/Application Support/VirtualBox
        [loaded]    org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Click for support]
        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
        [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
        [not loaded]    com.HarmonyRemote.iokit.HarmonyKext (1.0.0) [Click for support]
        [not loaded]    com.LaCie.ScsiType00 (1.2.2) [Click for support]
        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1) [Click for support]
        [not loaded]    com.elgato.eyetv.ClassicNotSeizeDriver (1.1.2) [Click for support]
        [not loaded]    com.griffintechnology.iokit.PowerMate (1.5.1) [Click for support]
        [not loaded]    com.jmicron.driver.jmPeripheralDevice (1.0.6) [Click for support]
        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1) [Click for support]
        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.06.4) [Click for support]
        [not loaded]    de.access-music.virus_ti.driver.audio (2.2.0 - SDK 10.7) [Click for support]
            /System/Library/Extensions/AccessVirusTI.kext/Contents/PlugIns
        [not loaded]    de.access-music.virus_ti.driver.audio_TIGER (2.2.0 - SDK 10.4) [Click for support]
            /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
            /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
            /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
            /Users/[redacted]/Desktop/TuneClone.app
        [not loaded]    com.tuneclone.driver.TuneClone_Virtual_CDWriter (1.0.0d1) [Click for support]
    Startup Items: ℹ️
        DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater
        FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
        HP IO: Path: /Library/StartupItems/HP IO
        M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.adobe.CS4ServiceManager.plist [Click for support]
        [running]    com.bjango.istatmenusagent.plist [Click for support]
        [running]    com.canon.MFManager.plist [Click for support]
        [loaded]    com.divx.dms.agent.plist [Click for support]
        [loaded]    com.divx.update.agent.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.hp.help.tocgenerator.plist [Click for support]
        [loaded]    com.intego.backupassistant.agent.plist [Click for support]
        [loaded]    com.intego.backupmanagerpro.agent.plist [Click for support]
        [running]    com.intego.commonservices.integomenu.plist [Click for support]
        [loaded]    com.intego.commonservices.taskmanager.plist [Click for support]
        [loaded]    com.intego.commonservices.uninstaller.plist [Click for support]
        [loaded]    com.intego.netbarrier.alert.plist [Click for support]
        [running]    com.intego.netupdate.agent.plist [Click for support]
        [loaded]    com.intego.virusbarrier.alert.plist [Click for support]
        [loaded]    com.lacie.eventsactions.launcher.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    com.realvnc.vncserver.peruser.plist [Click for support]
        [not loaded]    com.realvnc.vncserver.prelogin.plist [Click for support]
        [running]    com.teamviewer.teamviewer.plist [Click for support]
        [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]
        [loaded]    de.devolo.networkservice.notify.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.versioncueCS4.plist [Click for support]
        [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Click for support]
        [loaded]    com.anchorfree.ajaxserver.plist [Click for support]
        [running]    com.bjango.istatmenusdaemon.plist [Click for support]
        [loaded]    com.bombich.ccc.plist [Click for support]
        [unknown]    com.bombich.ccc.scheduledtask.6E58EB2F-4F27-4745-8448-57AF949CED8F.plist [Click for support]
        [loaded]    com.embraceware.awaken.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [not loaded]    com.gopro.stereomodestatus.plist [Click for support]
        [running]    com.intego.BackupAssistant.daemon.plist [Click for support]
        [running]    com.intego.BackupManagerPro.daemon.plist [Click for support]
        [running]    com.intego.commonservices.daemon.integod.plist [Click for support]
        [running]    com.intego.commonservices.daemon.taskmanager.plist [Click for support]
        [loaded]    com.intego.commonservices.icalserver.plist [Click for support]
        [loaded]    com.intego.commonservices.metrics.kschecker.plist [Click for support]
        [running]    com.intego.netbarrier.daemon.logger.plist [Click for support]
        [running]    com.intego.netbarrier.daemon.monitor.plist [Click for support]
        [running]    com.intego.netbarrier.daemon.plist [Click for support]
        [running]    com.intego.netupdate.daemon.plist [Click for support]
        [loaded]    com.intego.virusbarrier.daemon.emlparser.plist [Click for support]
        [loaded]    com.intego.virusbarrier.daemon.logger.plist [Click for support]
        [running]    com.intego.virusbarrier.daemon.plist [Click for support]
        [loaded]    com.intego.virusbarrier.daemon.scanner.plist [Click for support]
        [running]    com.lacie.desktopmanager.service.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.realvnc.vncserver.plist [Click for support]
        [loaded]    com.spotflux.Spotflux.tun.plist [Click for support]
        [running]    com.teamviewer.teamviewer_service.plist [Click for support]
        [failed]    com.torch.update.agent.plist [Click for support]
        [running]    de.devolo.networkservice.plist [Click for support]
        [failed]    org.opensc.pcscd.autostart.plist [Click for support]
        [not loaded]    org.virtualbox.startup.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.koingosw.MacCleanse4Helper.Reminder.plist [Click for support]
        [loaded]    com.koingosw.MacCleanse4Helper.TrashWatcher.plist [Click for support]
        [loaded]    com.macupdate.desktop5.scanner.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [not loaded]    com.synology.CloudStation.plist [Click for support]
        [loaded]    com.valvesoftware.steamclean.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
        [running]    ws.agile.1PasswordAgent.plist [Click for support]
    User Login Items: ℹ️
        Macs Fan Control    Application  (/Users/[redacted]/Downloads/Macs Fan Control.app)
        iTunesHelper    UNKNOWN  (missing value)
        GrowlMenu    Application  (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlMenu.app)
        AwakenHelper    Application  (/Users/[redacted]/Library/Application Support/Awaken/AwakenHelper.app)
        GetBackupAgent    Application  (/Users/[redacted]/Library/Application Support/BeLight Software/Get Backup 2/GetBackupAgent.app)
        MainMenu    Application  (/Users/[redacted]/Desktop/Small Apps/MainMenu.app)
        Dropbox    Application  (/Users/[redacted]/Desktop/Dropbox.app)
        WFTPairing    Application  (/Applications/Canon Utilities/EOS Utility/WFTPairing.app)
        ClustersHelper    Application  (/Library/PreferencePanes/Clusters.prefPane/Contents/Resources/ClustersHelper.a pp)
        PowerMate    Application  (/Applications/PowerMate.app)
        Launch Nikon Message Center 2    Application  (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
        HPEventHandler    UNKNOWN  (missing value)
    Internet Plug-ins: ℹ️
        Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
        DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 9.5.5 [Click for support]
        Unity Web Player: Version: UnityPlayer version 4.1.5f1 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        SpeedDownload Browser Plugin: Version: 1.7.6 [Click for support]
        iPhotoPhotocast: Version: 7.0
        RealPlayer Plugin: Version: Unknown [Click for support]
        QuickTime Plugin: Version: 7.7.3
        FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
        Yahoo! Installer 3: Version: 1.0.128 [Click for support]
        CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
        OVSHelper: Version: 1.1 [Click for support]
        CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]
        Google Earth Web Plug-in: Version: 6.0 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
        OfficeLiveBrowserPlugin: Version: 12.3.5 [Click for support]
    User internet Plug-ins: ℹ️
        WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
        WebEx: Version: 1.0 [Click for support]
        Picasa: Version: 1.0 - SDK 10.6 [Click for support]
        nprevweb: Version: 4.0.0.950 [Click for support]
    Safari Extensions: ℹ️
        Open in Internet Explorer
        Awesome Screenshot
        Slick Savings  [Adware! - Remove]
        Twitter for Safari
        FastestTube
        Video Converter
        Ebay Shopping Assistant  [Adware! - Remove]
        1Password
        Amazon Shopping Assistant  [Adware! - Remove]
        Searchme  [Adware! - Remove]
    Audio Plug-ins: ℹ️
        de.access-music.virus_ti: Version: Unknown - SDK 10.7 [Click for support]
        DVCPROHDAudio: Version: 1.3.2
    3rd Party Preference Panes: ℹ️
        Adobe Version Cue CS4  [Click for support]
        AppTrap  [Click for support]
        Cameras  [Click for support]
        Clusters  [Click for support]
        Déjà Vu  [Click for support]
        Disctop  [Click for support]
        Fan Control  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        GoPro  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        Perian  [Click for support]
        SwitchResX  [Click for support]
        YAMAHA-USBMIDIPatch  [Click for support]
    Time Machine: ℹ️
        Skip System Files: YES - System files not being backed up
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            HD3: Disk size: 3.00 TB Disk used: 1.43 TB
        Destinations:
            UltraMax [Network]
            Total size: 0 B
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 1.43 TB X 3)
    Top Processes by CPU: ℹ️
             4%    WindowServer
             0%    SystemUIServer
             0%    AppleSpell
             0%    ocspd
             0%    devolonetsvc
    Top Processes by Memory: ℹ️
        275 MB    firefox
        129 MB    Dock
        112 MB    loginwindow
        112 MB    mds_stores
        94 MB    Finder
    Virtual Memory Information: ℹ️
        4.78 GB    Free RAM
        2.45 GB    Active RAM
        420 MB    Inactive RAM
        943 MB    Wired RAM
        1.88 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Feb 2, 2015, 01:02:57 PM    Self test - passed
    Any suggestions as to what might be wrong? I cannot seem to run AHT (no reaction when booting with D-key pressed)    
    Thanks!

    EtreCheck version: 2.1.8 (121)
    Report generated 3 Feb 2015 10:03:09 CET
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (24-inch, Early 2009) (Verified)
        iMac - model: iMac9,1
        1 3.06 GHz Intel Core 2 Duo CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        NVIDIA GeForce GT 130 - VRAM: 512 MB
            iMac 1920 x 1200
    System Software: ℹ️
        OS X 10.10.1 (14B25) - Time since boot: 18:7:23
    Disk Information: ℹ️
        ST3000DM001-1CH166 disk0 : (3 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            HD3 (disk0s2) / : 3.00 TB (1.57 TB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GA11N 
    USB Information: ℹ️
        Apple, Inc. Keyboard Hub
            Mitsumi Electric Apple Optical USB Mouse
            Apple, Inc Apple Keyboard
        Apple Inc. Built-in iSight
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/EyeTV.app
        [not loaded]    com.elgato.driver.Pluto2 (1.1) [Click for support]
            /Applications/Parallels Desktop.app
        [not loaded]    com.parallels.kext.hidhook (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.hypervisor (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.netbridge (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.usbconnect (8.0 18608.898384) [Click for support]
        [not loaded]    com.parallels.kext.vnic (8.0 18608.898384) [Click for support]
            /Applications/spotflux.app
        [not loaded]    com.spotflux.Spotflux.tap (1.0) [Click for support]
        [loaded]    com.spotflux.Spotflux.tun (1.0) [Click for support]
            /Library/Application Support/Hotspot Shield
        [not loaded]    com.anchorfree.tun (1.0.1) [Click for support]
            /Library/Application Support/VirtualBox
        [loaded]    org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Click for support]
        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
        [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
        [not loaded]    com.HarmonyRemote.iokit.HarmonyKext (1.0.0) [Click for support]
        [not loaded]    com.LaCie.ScsiType00 (1.2.2) [Click for support]
        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) [Click for support]
        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1) [Click for support]
        [not loaded]    com.elgato.eyetv.ClassicNotSeizeDriver (1.1.2) [Click for support]
        [not loaded]    com.griffintechnology.iokit.PowerMate (1.5.1) [Click for support]
        [not loaded]    com.jmicron.driver.jmPeripheralDevice (1.0.6) [Click for support]
        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1) [Click for support]
        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.06.4) [Click for support]
        [not loaded]    de.access-music.virus_ti.driver.audio (2.2.0 - SDK 10.7) [Click for support]
            /System/Library/Extensions/AccessVirusTI.kext/Contents/PlugIns
        [not loaded]    de.access-music.virus_ti.driver.audio_TIGER (2.2.0 - SDK 10.4) [Click for support]
            /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
            /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
            /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
            /Users/[redacted]/Desktop/TuneClone.app
        [not loaded]    com.tuneclone.driver.TuneClone_Virtual_CDWriter (1.0.0d1) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.adobe.CS4ServiceManager.plist [Click for support]
        [running]    com.bjango.istatmenusagent.plist [Click for support]
        [running]    com.canon.MFManager.plist [Click for support]
        [loaded]    com.divx.dms.agent.plist [Click for support]
        [loaded]    com.divx.update.agent.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.hp.help.tocgenerator.plist [Click for support]
        [loaded]    com.intego.backupassistant.agent.plist [Click for support]
        [loaded]    com.intego.backupmanagerpro.agent.plist [Click for support]
        [running]    com.intego.commonservices.integomenu.plist [Click for support]
        [loaded]    com.intego.commonservices.taskmanager.plist [Click for support]
        [loaded]    com.intego.commonservices.uninstaller.plist [Click for support]
        [running]    com.intego.netbarrier.alert.plist [Click for support]
        [running]    com.intego.netupdate.agent.plist [Click for support]
        [loaded]    com.intego.virusbarrier.alert.plist [Click for support]
        [loaded]    com.lacie.eventsactions.launcher.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    com.realvnc.vncserver.peruser.plist [Click for support]
        [not loaded]    com.realvnc.vncserver.prelogin.plist [Click for support]
        [not loaded]    com.teamviewer.teamviewer.plist [Click for support]
        [not loaded]    com.teamviewer.teamviewer_desktop.plist [Click for support]
        [loaded]    de.devolo.networkservice.notify.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.versioncueCS4.plist [Click for support]
        [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Click for support]
        [loaded]    com.anchorfree.ajaxserver.plist [Click for support]
        [running]    com.bjango.istatmenusdaemon.plist [Click for support]
        [loaded]    com.bombich.ccc.plist [Click for support]
        [unknown]    com.bombich.ccc.scheduledtask.6E58EB2F-4F27-4745-8448-57AF949CED8F.plist [Click for support]
        [loaded]    com.embraceware.awaken.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [not loaded]    com.gopro.stereomodestatus.plist [Click for support]
        [failed]    com.intego.BackupAssistant.daemon.plist [Click for support]
        [failed]    com.intego.BackupManagerPro.daemon.plist [Click for support]
        [running]    com.intego.commonservices.daemon.integod.plist [Click for support]
        [running]    com.intego.commonservices.daemon.taskmanager.plist [Click for support]
        [loaded]    com.intego.commonservices.icalserver.plist [Click for support]
        [loaded]    com.intego.commonservices.metrics.kschecker.plist [Click for support]
        [running]    com.intego.netbarrier.daemon.logger.plist [Click for support]
        [running]    com.intego.netbarrier.daemon.monitor.plist [Click for support]
        [running]    com.intego.netbarrier.daemon.plist [Click for support]
        [running]    com.intego.netupdate.daemon.plist [Click for support]
        [loaded]    com.intego.virusbarrier.daemon.emlparser.plist [Click for support]
        [loaded]    com.intego.virusbarrier.daemon.logger.plist [Click for support]
        [running]    com.intego.virusbarrier.daemon.plist [Click for support]
        [loaded]    com.intego.virusbarrier.daemon.scanner.plist [Click for support]
        [running]    com.lacie.desktopmanager.service.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.realvnc.vncserver.plist [Click for support]
        [loaded]    com.spotflux.Spotflux.tun.plist [Click for support]
        [not loaded]    com.teamviewer.teamviewer_service.plist [Click for support]
        [failed]    com.torch.update.agent.plist [Click for support]
        [running]    de.devolo.networkservice.plist [Click for support]
        [failed]    org.opensc.pcscd.autostart.plist [Click for support]
        [not loaded]    org.virtualbox.startup.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.koingosw.MacCleanse4Helper.Reminder.plist [Click for support]
        [loaded]    com.koingosw.MacCleanse4Helper.TrashWatcher.plist [Click for support]
        [loaded]    com.macupdate.desktop5.scanner.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [not loaded]    com.synology.CloudStation.plist [Click for support]
        [loaded]    com.valvesoftware.steamclean.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
        [running]    ws.agile.1PasswordAgent.plist [Click for support]
    User Login Items: ℹ️
        Macs Fan Control    Application  (/Users/[redacted]/Downloads/Macs Fan Control.app)
        iTunesHelper    UNKNOWN  (missing value)
        GrowlMenu    Application  (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlMenu.app)
        AwakenHelper    Application  (/Users/[redacted]/Library/Application Support/Awaken/AwakenHelper.app)
        GetBackupAgent    Application  (/Users/[redacted]/Library/Application Support/BeLight Software/Get Backup 2/GetBackupAgent.app)
        MainMenu    Application  (/Users/[redacted]/Desktop/Small Apps/MainMenu.app)
        Dropbox    Application  (/Users/[redacted]/Desktop/Dropbox.app)
        WFTPairing    Application  (/Applications/Canon Utilities/EOS Utility/WFTPairing.app)
        ClustersHelper    Application  (/Library/PreferencePanes/Clusters.prefPane/Contents/Resources/ClustersHelper.a pp)
        PowerMate    Application  (/Applications/PowerMate.app)
        Launch Nikon Message Center 2    Application  (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
        HPEventHandler    UNKNOWN  (missing value)
    Internet Plug-ins: ℹ️
        Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
        DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 9.5.5 [Click for support]
        Unity Web Player: Version: UnityPlayer version 4.1.5f1 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        SpeedDownload Browser Plugin: Version: 1.7.6 [Click for support]
        iPhotoPhotocast: Version: 7.0
        RealPlayer Plugin: Version: Unknown [Click for support]
        QuickTime Plugin: Version: 7.7.3
        FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
        Yahoo! Installer 3: Version: 1.0.128 [Click for support]
        CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
        OVSHelper: Version: 1.1 [Click for support]
        CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]
        Google Earth Web Plug-in: Version: 6.0 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
        OfficeLiveBrowserPlugin: Version: 12.3.5 [Click for support]
    User internet Plug-ins: ℹ️
        WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
        WebEx: Version: 1.0 [Click for support]
        Picasa: Version: 1.0 - SDK 10.6 [Click for support]
        nprevweb: Version: 4.0.0.950 [Click for support]
    Safari Extensions: ℹ️
        1Password
        Video Converter
        FastestTube
        Twitter for Safari
        Open in Internet Explorer
    Audio Plug-ins: ℹ️
        de.access-music.virus_ti: Version: Unknown - SDK 10.7 [Click for support]
        DVCPROHDAudio: Version: 1.3.2
    3rd Party Preference Panes: ℹ️
        Adobe Version Cue CS4  [Click for support]
        AppTrap  [Click for support]
        Cameras  [Click for support]
        Clusters  [Click for support]
        Déjà Vu  [Click for support]
        Disctop  [Click for support]
        Fan Control  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        GoPro  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        Perian  [Click for support]
        SwitchResX  [Click for support]
        YAMAHA-USBMIDIPatch  [Click for support]
    Time Machine: ℹ️
        Skip System Files: YES - System files not being backed up
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            HD3: Disk size: 3.00 TB Disk used: 1.43 TB
        Destinations:
            UltraMax [Network]
            Total size: 0 B
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 1.43 TB X 3)
    Top Processes by CPU: ℹ️
             4%    WindowServer
             0%    devolonetsvc
             0%    MacsFanControl
             0%    mds
             0%    fontd
    Top Processes by Memory: ℹ️
        301 MB    firefox
        172 MB    loginwindow
        120 MB    mds_stores
        112 MB    Finder
        103 MB    WindowServer
    Virtual Memory Information: ℹ️
        4.75 GB    Free RAM
        2.48 GB    Active RAM
        516 MB    Inactive RAM
        835 MB    Wired RAM
        1.82 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Feb 2, 2015, 03:52:38 PM    Self test - passed
        Feb 2, 2015, 03:36:38 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/nb_alert_2015-02-02-153638_[re dacted].crash

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    My iMac 8,1 shuts down without warning it seems that it is when I am using FCE.  Its as if there is a complete power loss, again no warning, just a black screen.  It always starts up when I push the start button on the back of the machine.
    This problem has only started since I moved into a new home.
    It is plugged into a surge protector.
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    I have an external HD connected by 800 firewire.  This is where the FCE project is saved along with all of the footage.
    I have used this configuration for years without a problem.
    The problem does not occur when I am using safari or itunes or mail.
    The steps I have taken so far are:
    reset the PRAM
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    tried different outlets in the house in case of a wiring problem in the house
    removed and reseated both 1GB RAM chips.
    tried different configuartions of my external hard drives
    If anybody please has any advice or has experienced the same problem please let me know.  Thanks!

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