Laptop not charging with my battery but chargers other batteries

my is Pavilion dv7-2670QM . its not charging with it own battry but is charging when
repale with another laptop
battry. the statues states not charging. any solution?

ganzystk wrote:
my is Pavilion dv7-2670QM . its not charging with it own battry but is charging when
repale with another laptop
battry. the statues states not charging. any solution?
I really don't quite understand that. How about a bit of clarity. lets start with proper identification of your notebook. You have mixed up dv7 and the beginning of an Intel CPU identification. that is not a viable identification number. When you remove the battery take a look in the compartment revealed to find the p/n. Post it here please.
When your battery is replaced with another battery in your laptop does it charge? Is the replacement battery a known working battery?
Have you tried the battery check in BIOS or the HP Support Assistant? 
Does your notebook boot into Windows with just the power adapter connected?
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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