Laptop recovery disks

I was having trouble with my laptop, so much so that it would do nothing but repeat the same things over and over when I turned it on. Wouldn't even let me go to the F12 reboot page. I ordered recovery disks from Toshiba with a 100% assurance it would clear up the problem and restore back to original factory settings. Well, of course, it didnt work, ran it twice and I'm still getting the same error messages. Does anyone have any idea what the problem is and how to fix it without costing a fortune. It's my daughters laptop so I am not going to spend $300.00 to fix it when I could buy a new one for that price. Thanks for any help I can get.

when you turn the computer on tap f12 until the setup menu comes up. rearrange your boot order to cd/dvd drive as number 1. save and exit. let the laptop continues to start to windows and insert disc 1 and restart the laptop. when it restarts it will boot to dvd drive and begin the process. choose recover to factory out of box and follow what it says to do from there. make sure it is plugged in so it doesnt die in the middle of the process.
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

Similar Messages

Cannot recover Windows 8.1 from recovery disks

Hi
I have a Windows 8.1 laptop (recovery disks are for Windows 8, see product details in image 1).
My laptop mouse left click suddenly started acting as right click, the computer froze and started making a noise, and when I restarted it using the power button it got stuck in the automatic repair loop. I tried all the options F8, F9, F10 and nothing worked. Then I did a disk check by pressing F2 and it failed (see image 2).
Following that I used my recovery disks and I got the message - destination drive not connected (see image 3).
Is my hard disk corrupted and need to be replaced? I am in UK but I bought the laptop in India.
Also, if I am able to use the recovery disks, I'll get W8 and not W8.1, which is what I had. How can I recover to W8.1 directly?
Thanks
Image 1
Image 2
Image 3
This question was solved.
View Solution.

Short DST:Fail > means the hard drive has failed and will have to be replaced. You can use your Recovery Discs on a new hdd. Just be sure to get one of at least equal capacity as original.
If the laptop shipped with Windows 8 there is no way to directly recover to Windows 8.1.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

How do i use the recovery disks and backup and restore my laptop in a new HDD without losing OS lic?

I am running a HP-DV6 6090ee laptop with windows 7 Home Premium 64bit OS. This problem started from last evening.
I am getting a "Smart Hard disc error" error message before boot and ater booting windows saying that my HDD is having problems and i need to backup and check the hdd.
After checking i found that i have a corrupted hdd and i am going to replace with a new one.
I need to know the following :
> How do i restore my windows license and my antivirus license in the new hdd?
> i dont currently have a OEM HP OS cd. can i use any windows 7 cd??
> at what stage should i use the recovery disk i created from the recovery partition be used? Whats its specific use?
I really appreciate any quick response as my current HDD is running out of life.
Regards
A

See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

Cannot access system after dropping laptop - how to fix (don't have recovery disks)?

My wife dropped her L305-S5955 Satellite, Vista32 OS. Miraculously, case is perfectly fine, as is screen. Computer still powers on, too. At first it beeped - just now finding out that this is the "code" as to what is wrong, but we didn't know it then, and we can't remember how many beeps it was. Tried starting in safe mode and running the "Startup Repair", but the message "Windows cannot repair this computer automatically" and "startup repair cannot repair this computer authomatically"....viewing the diagnostic and repair details shows that a number of tests were run, and all of them but one were completed successfully (one failed). Successful was: "check for updates", "system check disk", "disk failure diagnosis", "disk metadata test", "target OS test" and "volume content check". The "root cause found" was "No OS files found on disk"....the "repair action" was "partition table repair" and the "result" was "failed". I read on another bulletin board that one could check whether one's hard drive was good at the command prompt by typing "chkdsk"....this was one of the first things I did, I should mention, and when I did it, it seemed to pass.
Ideally, of course we would like to have the thing working just as it did before, with all the files intact...but since we can't even get the OS running (she never did make those homemade bootable CD Roms I'm now finding out Toshiba buyers are encouraged to make), she will settle for just getting the computer working again and ultimately losing her files (we believe we have copies elsewhere of the important photos, etc)...but, I have 2 concerns:
1) I don't want to do this step of reinstalling the OS and overwriting everything IF there is ANY way to not have to do this (ie, pulling the hard drive and getting the files off some other cheap way), and
2) that there might be more than just ONE problem here (bad OS)....maybe the hard drive somehow IS also damaged...or something else is. It's true all the tests I mentioned seemed to pass my hard drive, but most of the comments on various bulletin boards I've checked give me pause here...they all seem to almost guarantee my hard drive is toast....some advise to find the make of the hard drive, go their website and download the special, specific diagnostic test software to thoroughly test the hard drive...could it be that doing this could in fact reveal a problem that other tests thus far have not..?! I'm not incredibly computer literate and Hitachi page seemed a bit confusing to me...not sure what to download. I also should mention that when I ran the "Windows Memory Diagnostic Tool" (also built into the Satellite, as one of the several recovery tools on the "System Recovery Options" page), it apparently passed that, too.
When I try to run "Windows Complete PC Restore", I get the mssg that "windows cannot find a backup on this computer"...."a valid backup location could not be found".
I am currenty trying to run "System Restore" (many different dates were shown)....but is it supposed to take a very long time (several hours or more??)....it has been going for 10 minutes already, saying it's restoring files, but
my wife said she tried this too, and that it ran for about 2 hours but she accidently bumped the computer and it stopped running (so we're not sure if it was successful or not).
Lastly, I wanted to mention that I already tried removing the back plates and checking the memory cards and hard drive to make sure they were securely seated (they seemed to be)...I even pulled them out slightly and reseated them to be sure....someone on a buletin board mentioned this can be the cause sometimes of things not loading after physical shock such as being dropped.
Hopefully this is enough info that someone might have a very good idea what the computer's issue is, and how to best fix it. Should I buy the bootable OS disks from Toshiba (someone wrote that they can be had for $25 or so?). Or can this be downloaded from Microsoft? It seems like it should be FREE, since it was already paid for when we bought the laptop! Should I use the "TOSHIBA Recovery Wizard" ? Again: if absolutely necessary (how to 100% verify this?), we'll overwrite the hard drive and lose our files, but I just want to be sure...and also that I'm not trying to load it onto a hard drive with some hidden problem.
Many thanks in advance...

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure? Help!!

How can I get Recovery Disk for my Laptop

I bought my HP laptop 1 year back and now I am out of the warranty. My Laptop Windows7 64 bit Operating Sytem got corrupted, how can I get the Recovery Disk to re-install the OS again.
Product : LS958UA#ABA
Serial Number : CNF1146Y57
Please guide me.

Hi:
Please go to the link below and click on the link labeled Order Recovery Media.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5094...
If the order link doesn't work, then you will have to order the recovery media by calling HP.
Paul

Upgrading a new Tecra Laptop with Windows 7 Pro to Windows 8.1 via the recovery disks

Just received a new Tecra Z50-A laptop from my company. I need to install Windows 8.1 which is supposed to be on the recovery disks I received.The laptop doesn't have a DVD drive and they are not available to ship until the end of the month from Toshiba.
1. Can the update be done from a shared DVD drive on another machine?
2. Has anyone done this and what steps are involved?
3. Where they are revovery disks -- will this wipe all of the applications that are installed on the laptop?
Thanks
JL

Which Tecra Z50-A? There is a label on the bottom.
I know of no way to install from an ODD on another computer. Best to obtain the recovery media on a thumbdrive. Toshiba offers to ship either one.
Recovery media wipes the drive clean and restores it to a predetermined state, which includes all the drivers, utilities, and bloatware that comes with a new machine.
-Jerry

Lost recovery disks and laptop going mental!

Hi, I can't find any of the recovery disks for my laptop and when I turn it on it just goes over and over rebooting. It'll start in safe mode but then I don't know what to do after that. I really need my laptop a.s.a.p. as its my lifeline for uni and work.
Any ideas or help PLEASE!

i wonder if u can help!
i just got my laptop:equium A100-A39 on (sat 09 dec 06).
i set it up and put a password on my administrator.
last night i did some uni work on the laptop,then i shut it down,etc.
but this morning when i tried to log on, i am not able to.
the messages says:"your username or domain name is incorrect......then type ur password again."
i have tried and tried but nothing works.i am locked out.
the strange thing is that the night before my password was working & username.
so wat could be wrong? i don't want to use the recovery disk since i will lose everything on the laptop.
can u help me?wat can i do?
i also made a "password recover disk" but it didnt work. i put it into the cd drive when the laptop started up but still nothing-u could here the drive making a noise but still nothing.
plz help. or advise.
thnx

Laptop doesn't boot due to HD failure. No recovery disk. What do I do?

My HP laptop (HP ENVY 14t-1100 CTO Beats Edition) is not booting up due to hard disk failure. I have done a couple of hard disk diagnostics to detemine that. I can install a new disk but how do I get the default HP s/w including OS for my new disk? It came with Microsoft 7 Home Premium.
If I order the recovery disk from HP, will it include the OS?
The found a sticker under the battery which include the product key for Windows 7 so I should be able to use that to install Windows 7 at least. However, it woudl be better to use the HP disk to make sure that I have all the right drivers etc.
Any help will be much appreciated.

"Link to "ei.cfg Removal Utility". The "ei.cfg Removal Utility" is a simple tool that will remove the ei.cfg from any Windows ISO disc image, thereby converting the image into a "universal disc" that will prompt the user to select an edition during setup instead of being forced to use different discs for different versions of Windows 7."
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Automated Recovery Disks for hp laptop needed. Recovery disk partition formatted.

Is there a way you can reboot your hp laptop when the recovery disk is formatted? I have tried but it says boot manager missing, pressing Ctrl-Alt-Del dont work, trying to run os disks it says error after sometime. It is requesting for automated recovery disk which i dont have. Am in Kenya n a student. Is there a way out other than running the recovery disk?

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.
If the "Recovery Partition" has been formatted, there is no way to recover the computer without using HP Recovery Discs. Please contact HP support in your region / country or the region / country the computer was purchased in, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

HP Pavillion laptop dv5t using Recovery disks hangs.

I have an HP Pavillion dv5t I bought 13 months ago. It has Windows 7 Home Premium 64-bit, 8GB memory, Intel Core i7-640M Dual Core Processor 2.8 GHz and 750GB hard drive.
When I got the laptop, I created the recovery disks (6) as instructed. I hoped I would never need to use them. This weekend, my hard drive had a Harddisk 1 failure. I replaced it with a new 500GB hard disk.
I tried to restore Windows 7 using the 6 recovery disks I had created. HP Recovery Manager loaded all 6 recovery discs. Lastly it said don't turn the laptop off, don't close the laptop lit, etc. Click NEXT.
I clicked NEXT and for the last three hours Recovery Manager looks like is hanging. Is this normal? What should I do? How do I recover Windows 7? Any Idea? HELP!
The Image below is laoding the last recovery disc (6 of 6)
This next image shows loading of the recovery files has completed. I click the Continure button as instructed, the screan clears to a black screen. At the bottom of the screen reads: press the Esc key for the Start up Menu.

Sometimes the new hdd requires prepping with Cyberlink Utility cd first. Download and Save the file. Once download is complete, put a blank cd in your drive and click the file to create a boot cd. Boot with this cd and wait until you get a green check mark indicating hdd is ready. Remove the cd , insert first Recovery Disk and restart the laptop.
http://ftp.hp.com/pub/softlib/software11/COL32372/pv-80183-1/sp44645.exe
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Hdd in new laptop, need recovery disks?

I replaced my hdd from another HP laptop I had. It works, boots up properly except the USB ports, wifi and cd's are all diconnected from the hdd. Will recovery disks(I have none) fix this issue?

We need the model of the laptop and the Windows version you installed. Likely you just need drivers and they can be downloaded here. However, we need the model of the laptop and Windows version to tell which drivers you need.

Laptop keeps booting up after Reinstalling Windows with Recovery Disks

My hard drive died. I replaced it and reinstalled windows using the recovery disks that came with it.
After a successful installation (formatting the drive, installing software in 3 CDs) the computer keeps rebooting endlessly. The reboot process never leaves the intial TOSHIBA screen that access the CMOS therefore windows never starts.
What is wrong?
Thanks in advance....
Laptop: 2430-S255, Windows XP Pro, BIOS V1.6
Solved!
Go to Solution.

I got it to work..... The solution: Even though I was not getting any errors during the recovery (only when rebooting after the install) I read about issues with the software recognizing the computer as the one entitle for that installation. I downloaded the "DMI Update Utility" installed it and reinstalled the software again from the recovery CDs with no issues this time..... Thanks for your interest Techman....

Can I create recovery disks using my laptop HD as external drive?

My Thinkpad T420 hard drive crashed in a really bad way. I can't load windows (7) and windows repair says it can't help me. I removed my hard drive and put it in a usb enclosure and connected it to a different pc. I can see the recovery folder/drive and my data drive as two different drives in "my computer". What I'm trying to figure out is if there's a way I can create the Win7 recovery discs this way, through what is now an external hard drive. The backup PC I'm using is XP, but I can get another Win7 PC if that makes a difference.
TIA!

@Phil18...
I'll offer a few more thoughts.
The recovery partition you're seeing is meant to be accessed by software in the OS partition to enable creation of a Recovery DVD set, or, through a boot-interruption sequence to enable a direct-to-disk recovery of the OS partition. Since you mention that the drive has "crashed in a really bad way", I'm presuming that it doesn't boot any longer.
In this case, my recommendation to you is to contact Service and discuss obtaining a Factory Recovery Disk Set. There may or may not be a charge for this. Contact information is below. Once you have the set, along with a new drive, you'll easily be able to build up the new drive to the factory out-of-box state.
Country or Region
Product
Language
Telephone number
Hours of operation
Israel
ThinkPad and ThinkCentre
Hebrew,
English
+972-3-531-3900 - Givat Shmuel Service Center
8 AM - 5 PM
Sunday - Thursday
Hope this helps a bit.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Cannot create recovery disk after update to Win 8.1 on G580

Friends
I have a Lenovo G580 that came with Win 8.0 preinstalled. I upgraded it to Win 8.1 over the Internet.
When I try to run the "Create recovery disk" I get the error that states that "We cannot create a recovery drive for this PC. Some required files are missing..."
I found out that the winre.wim file that is supposed to be in the C:\Windows\System32\Recovery folder is not there. I cannot locate it anywhere on the C or D drives either. I believe there is a copy on one or more of the recovery partitions but I do not know how to get that file from those partitons.
I am confused as to why there are seven partitions on that one drive:
1 Recovery partition 1000 MB
2 EFI system partition 260 MB
3 OEM partition 1000 MB
4. Recovery partition 350 MB
5. Recovery partition 20 GB
6. Lenovo D: 25 GB
7. Windows 8 C: 250 GB
Can someone help me and give me some instructions on how I can fix the system to find the winre.wim file?
Thanks for any good input.
Calle

Hi Calle,
Welcome to Lenovo Community Forums!
I’m sorry to hear that the error message is displayed in your G580 Laptop, as the OS (Operating System) installed is Windows 8.1 or Windows 8. Recovery discs cannot be created only a “Recovery Media” can be created using USB Flash drive, below is the link to create USB recovery drive.
Create a USB Recovery Drive
Do post us back if the issue persists.
Best Regards
Shiva Kumar
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Hi can i use xp recovery disk for dv2000 to downgrade a dv2000 with vista pre installed thanks

Hi
i have 2 dv2000 laptops with different model no,s
one with xp factory fitted and one with vista factory fitted
can i use the xp recovery disks from the xp laptop
to downgrade the vista to xp or is it better to install windows 7 please
many thanks
maggieglanville
This question was solved.
View Solution.

Hi:
You can probably downgrade your Vista notebook to XP, but you don't have a license (downgrade rights) to do that from Microsoft.
Normally, only business notebooks and desktops were given downgrade rights to XP due to the risk of companies operations grinding to a halt because of software incompatiblities with some programs and Vista.
Personally, it would be better anyway to move on up to Windows 7.
Since your notebook came with Vista, it can run Windows 7. For any missing drivers you may have you can normally use the Vista drivers on your notebook's support and driver page.
Additionally, you may want to read through this dv2000 upgrade guide for Windows 7.
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and/Windows-7-Upgrade-Guide-for-dv2000-model...
Paul

Laptop recovery disks

Similar Messages

Maybe you are looking for