Laptop recovery issue

While trying to recover the laptop to factory setting using the recovery disk am getting message unable to read from the disk" Boot64.WIM

You may want to try copying the discs on another computer and then using the copies or ordering recovery media from Toshiba. If they still won't work, there may be a hardware failure with the laptop.
- Peter

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Dell Laptop Internet issue after installing HP software for the C309a

We have a wireless network and I have the software and drivers for the C309a successfully installed on my Gateway (Vista) laptop without issue. After installing all the drivers and software on my wife's Dell Inspiron 1525 (Vista) for the printer, the laptop struggles to connect to the internet through the wireless router. Any web site that is a https takes several attempts to log onto, others will connect after a refressh. The HP Cue is also crashing and closing. I uninstalled the HP software and the connection was back to being normal with no difficulty connecting to the net. I re-installed the HP software and the same thing is occurring (even the HP Cue crashing) where you can not get on her AOL mail or even Facebook unless making several attempts (and even then no gurantee it will let you on). I uninstalled the HP software and all is well again with the internet connection. I have not installed the latest version of the HP drivers and software as this is version 12 and I see that version 13 is avalable. Was this an issue in the past and does version 13 fix this or do I have another issue?
Thank you for the advice.....
Mike

Some of the HP software creates a lot of network traffic. It can overwhelm some routers. What kind of router and ISP do you use?
Download 13 from here but do not subscribe to the Customer Participation Program (it creates a lot of traffic).
Message Edited by PrintDoc on 11-13-2009 09:00 AM
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I am employed by HP

Windows 8 Recovery Issue On HP Laptops

I have an Envy 17t j000 that runs the Windows 8 operating system which I have upgraded to 8.1. Because why not.
About a month ago I have decided to do a system recovery at the end of my college semester. I preferred to do a Minimized System Recovery, however, I am unable to run the recovery partition while my computer is upgraded to Windows 8.1. So, my only solution was to use the recovery discs to downgrade it to Windows 8, and then do a Minimized System Recovery through the recovery parition. It had worked once before in 2013.
So here is where the issue actually began. After all three recovery discs have been used, as well as with and without the optional applications disc, the computer restarts on its own and goes into the installation process. After a long period of time the end result will be one of the following:
Just a blank screen.
A blank screen, restart, HP logo, and repeat forever, as in entire day.
An error message showing that the "Recovery Has Failed".
I have talked to several HP technicians and have attempted the following:
I've ran the diagnostic for the HDD and the entire system and left it looping until error. All passed.
I received a new set of recovery discs from HP. Failed.
I was asked to change the date back to 2013 in the BIOS and to try the recovery again. Surprisingly the recovery was successful. However, I wanted to make sure so I tried again. Failed.
I was also asked to reset the BIOS to default. I ran the recovery again. Failed.
Eventually I sent in my laptop for repair as it is still in warrenty. A week later I received my laptop with Windows 8 preinstalled. I tried to recreate the problem by doing a recovery using the recovery parition. It worked. However, I also wanted to make sure the discs would work as well. Failed.
At some point, the laptop simply stopped responding when attempting to start a new recovery. It had enough I suppose. HP took in my laptop again for repair, but not before the technicians making me runs the same diagnostics again. One of the technicians mentioned that it could possibly be one of HP's BIOS update that is causing an issue for Windows 8 to install properly.
Anyway, the only other person I found to have a similar issue was this guy from last year.
http://h30434.www3.hp.com/t5/Notebook-Recovery/HP-Windows-8-Recovery-Failed-Used-Recovery-Discs/td-p...
So I was wondering, is it just few people? I haven't really seen any other complains. Perhaps its only because not a lot of people do a recovery until something goes horribly wrong, in which case they will face the same issue I have.

Do you have an exact model number? HP TouchSmart 600-????? AIO PC

Hard Drive Recovery Issue

my hp dv6 notebook hard drive has failed on me. so i ordered a new hard drive along with recovery disk from HP since i did not make one on my own. i installed the new hard drive along and started up the recovery disk and when everything is done i keep getting a message saying it unsuccefully installed. now everytime i turn my laptop on it just keeps restarting itself when it suppose to reach to log in screen. please help me.
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Sometimes it helps to prep the new hdd with Cyberlink Utility cd first. Download and Save the file. Once download is complete, put a blank cd in your drive and click the file to create a boot cd. Boot with this cd and wait until you get a green check mark indicating hdd is ready. Remove the cd , insert first Recovery Disk and restart the laptop.
http://ftp.hp.com/pub/softlib/software11/COL32372/pv-80183-1/sp44645.exe
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Windows 8 Laptop Boot Issue (and other related problems)

My Toshiba Satellite S855D-S5148 laptop was bought about a month ago, but it's been giving me issues for the last week.
The most significant one was a boot issue, where out of nowhere, the PC would not start, and after a hard restart, I received an error message saying Windows was not able to start. So I called tech support and they guided me through a PC refresh. That seemed to have solved the issue until twenty minutes later, when my system froze and I could not move the cursor let alone use any applications. So I did a hard restart again, and tried to do another PC refresh until the laptop 'clicked' and shut off. I restarted again, and my system seemed to be working normally until two days later (I did not shut it off or restarted it during this period, only kept it in hibernate when not in use).
Upon trying to use my laptop, it said Windows was reconfiguring. Afterwards, I received an error message saying that Windows had to restart due to 'this problem,' though the problem was not specified. The error message included a list of file addresses that presumably contained a description of the problem, but I can't access the files because they don't show up when I search their addresses. They are .dmp and .xml files, respectively.
Is anyone familiar with this problem? I wish I could return the laptop but it's a couple of weeks shy of the return period (Staples has a measely 14-day return period, but I didn't think I'd have to use it). I don't want to go through the hassle of shipping it off to Toshiba for repairs. Would reformatting the laptop solve the problem? I wish I could attach the .dmp and .xml files to this post but I can't locate them. I'd try using the recovery disks, but they were recently destroyed in a flood.
Any comments, advice, and/or suggestions are very much welcome!

Happy to learn the hardware is fixed.
I was told they could not do so without the product key. ... Any ideas as to how I can get my product key?
Everybody should know by now that there is no product key for preinstalled Windows. The OEM has it locked into the motherboard.
As I've said over and over, recovery media will restore the hard disk to its original out-of-the-box contents. Windows will be activated.
Windows is not installed during this process. Everything on the hard drive is restored. It's an important distinction.
-Jerry

XPS 12 (9Q33, Mid 2013) Laptop Screen Issue

The issue started occurring just few weeks before the end of warranty. My laptop stopped detecting the the internal screen in Windows. When booted to Windows with no other screen connected, the internal screen is blank. If the external screen is connected during booting, internal screen is enabled but with settings like resolution taken from the external screen causing everything to be shifted to left and the external screen is blank. In fact it seems that Windows thinks the external screen is internal as touches on internal screen are still working. BIOS, Windows recovery, Windows booting are correctly displayed on the internal screen - the problem is with Windows logon screen and further. Also when connected to the external screen, Windows doesn't show internal screen in the dropdown in the Screen Resolution menu. When using Ubuntu, the OS correctly recognises and works with internal or both screens. I tried reinstalling vanilla windows, next used Dell Recovery to reset to the initial state and nothing helped - this is why I think this isn't Windows issue but hardware issue that affects Windows. I followed some advices from the Dell support portal and tried to install the firmware update (XK8DT) but got "AuxUpdate MFC Application has stopped working" error and couldn't proceed. Installed all drivers including the BIOS update from the Dell website - nothing helped. Run the diagnostics from F12 menu - they all passed reporting no problems. Restored BIOS defaults - no difference. Run Online Helpdesk tests, no problems detected.
The biggest problem is that I thought the problem is with Windows initially and waited to reinstall it due to being busy at work and not having time to back up all my files and was very disappointed to realise it is not a software issue 3 weeks after my warranty ended.
Here are two videos I recorded to demonstrate the problem:
cs_setInnerHtml('video_ccae9f5a-be4c-402a-82d6-a4c87d2c76a3','');
cs_setInnerHtml('video_cdcdd9d0-3097-4aa1-8d67-7d16970c70cb','');

Since I haven't got any response I will recap the issue:
When I boot the laptop with external screen disconnected:
i can see the BIOS and the Windows loading screen on the internal screen (and Windows recovery etc).
when Windows is loaded i can't see the logon screen or home screen but a blank screen only.
when i connect external screen after Windows is loaded, i don't see anything on the internal and external screen.
When I boot the laptop with external screen connected:
when I boot and the lid is closed, Windows works perfectly fine on the external screen. When I open the lid, the internal screen is still blank, touch works though.
when i boot and the lid is open, Windows is displayed on the internal screen and the external screen is blank. The displayed home screen is broken on the internal screen since it uses the settings like resolution from the external screen, since the external screen's resolution is higher.
In both boot scenarios, when the external screen is connected, the Windows screen properties dialog doesn't show the internal screen, only external.
I reinstalled windows from the recovery partition but it didn't solve the problem.
I run diagnostics from the Dell Support website it all passed.
I updated all drivers including BIOS it didn't help.
I run BIOS diagnostics, they all pass as on this video:
cs_setInnerHtml('video_cf0d6ef7-1ca1-4fe1-8ca1-7551bf272166','');
I don't know what to do, this happened when warranty was still valid, i followed different suggestions from the support page and thought it is a software issue. Didn't reinstall Windows as i had couple of projects behind the schedule and didn't have time to back everything up correctly. After i did reinstall and found that this isn't a software issue, the warranty was already expired by two weeks.

G570 One Key Recovery Issue

Hi lenovo,
I have bought lenovo G570 8 months ago. i asked for a original os. It came with win 7 home and OKR. after the release of win 8 i installed win 8 in C: .but the oem partition was good . i did not disturb It. after install and boot win 8 did not open. so i used OKR to go back to factory settings. but OKR did not open. I had a recovery disk earlier. i`ve used It to install home basic but i am not satisfied with this copy as It had a lot of errors. i need a factory setting. in the disk management i can see that 14.75 gb oem partition is 100% free. system is not booting into OKR environment. next i installed a fresh copy of win 7 ultimate. during install, while selecting the partition It showed the 14.75 GB oem partition as only 4.35 GB free others used. actually data is inside It. but OKR is not booting. i asked the nearest shop he asked to bring me another G570 laptop so that he can copy its content to my hdd. so ways are there to copy contents to oem. Can anyone help me
Moderator note; e-mail address & other private information removed to protect member

Hi Balkishan,
Thanks for posting and welcome to the Lenovo Community,
Am sorry to hear about the issue that you’re facing but I’d like to confirm to you that the recovery won’t be working as the recovery image is corrupted so there’s no way to be able to let the OKR working again,
And I’d like to advise you to be able to install windows 7 on C: and free space you start a fresh installation for windows 7 and using the copy of the windows 7 you can format C: by pressing on the Local Disk C: from inside the installation process,
And then press format and then you can choose this partition to install windows 7 on,
And I’d like to provide you with contact numbers for the service support to call them if u needs any support:
India
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
Toll Free Number 1: 1800-3002-9929
Toll Free Number 2: 1800-425-9003
Email : [email protected]
9AM - 9PM
Monday - Saturday
Hope the information helps. Let us know.
Regards
Soha
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HP Pavilion DM3 1039wm Notebook System Recovery Issue

HP Pavilion Dm3 currently running on Windows 7 Home Premium
About a month ago I purchased a recovery dvd from the website and a external usb cd drive.When I recieved the external usb drive in the mail and the disk I realized that I had purchased the wrong one so for days I went searching on the internet looking for an alternative way to put my netbook back to factory setting.I end up findig a solution and installed windows 7 using a downloaded iso file from the internet. After a few days the computer started acting up and so I decided to buy the right external usb dvd and cd drive.Once I got it in the mail I inserted disk 1 and it loaded up the factory image preperation so I started it and for severl hours it stayed on the same percent so I put the other disc in and made sure that my BIOS was set to run the cd drive and when I cut the computer on it says loading files and then a gray screen with constant commands keeps loading and then the computer restarts and it just keeps doing the same thing until the computer just shuts itself off.I have tried changing the BIOS back but that doesnt work either.PLEASE HELP ME

Try Cyberlink Utility cd. Download and Save the file. Once download is complete, put a blank cd in your drive and double click the file to create a boot cd. Boot with this cd and wait until you get a green check mark indicating hdd is ready. Remove the cd , insert first Recovery Disk and restart the laptop.
http://ftp.hp.com/pub/softlib/software11/COL32372/pv-80183-1/sp44645.exe
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Finding a HP laptop recovery disc

My hard drive crashed and I don't have an operating system disc.
I bought a new hard drive but have not installed it---I was told
by a friend I need to find and get an operating system disc.
Can you help me find one?

If you never made your Recovery Disc set-you may be able to order from HP depending on how old your laptop is. HP still carries most Windows 7 discs and of course Windows 8.
US/Canada models can usually order from the Support page. Or you can phone HP Support.If you live in the US, contact HP Here. If you live in another part of the world, start here>>Contact HP
In future requests for help it usually speeds thing up if we have your Model & Product Number.
>> How Do I Find My Model Number or Product Number
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HP 550 laptop recovery

I would like to know the steps to take when i want to recover my hp 550 laptop from a recovery partition.

Try marking the Recovery partition as Active...if it is available as option, sometimes is ,sometimes not.
1.Right-click on "Computer" icon and select manage.
2.This will launch the Microsoft Management Console.
3.On the left side of the MMC, click on "Disk Management" and it will show you all of the partitions.
4.Right-click on the "HP Recovery" partition and select "Mark as Active Partition."
5.When the warning prompt appears, select "Yes" - Reboot and it will automatically boot into the Recovery Manager (without pressing F11).
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Recovery issues no disc

Hi, wondered if any one can help. My hard drive appears to have stopped working and am having issues trying to recover. I cant find my recovery discs, so when I add a new hard drive I obviously don't have a boot disc for vista. Can anyone help. Many thanks. K
presario cq61

Hi,
Unless you have deleted the Recovery partition on your machine, otherwise your machine should have a Recovery partition. Make sure backing up all of your files before restoring the PC/laptop to factory settings.
To set your PC/laptop to factory settings, restart the PC/laptop. At the HP welcome screen hit repeatly the F11 key to launch the recovery process. Follow the instructions provided on the screen.
Please also check this:
http://h50146.www5.hp.com/lib/doc/manual/workstation/xw8400/HP_Backup_and_Recovery_Manager_User_Guid...
Last resource: you can order a new set from the following link:
http://www.computersurgeons.com/SearchProducts.aspx?sbt=m8200n&bkm=Results#Results
Good luck,
BH
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Hp Envy dv6 7210tx WIN8 Recovery issue!

I got laptop with C Drive and D as a recovery drive.
Unfortunately i was unaware of new UEFI and win8.
I resized my C drive using old (win7 compatible ver) of EASE-US Partition Master
into three partitions, I didnt touched recovery GPT partition nor other factory made partitions. After reboot by applying changes,
Now i cant boot win8 and get this screen.
Recovery
Your PC needs to be Repaired
Error Code 0x0c0000225
Please reply ASAP

If you burned your Recovery Disk set boot fom it to reinstall. If you didn't, phone HP to order a set.Choose your region here>> Contact HP to get the info.
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Rescue and Recovery issue on T430s

Hi everyone,
i have a problem with the recovery of system backup wich was saved on an external hdd,
i got an replacement laptop from lenovo and am now trying to restore the system.
i have missplaced the boot dvd and created a new one but when i boot from that one R&R can not fimd the backup on my usb drive.
when i try to boot from the usb drive i get a "ntldr missing" error.
has anyone had a similar issue? i am running out od ideas.
thanks in advance.
dean

I can't give great detail as to specifics as I have just recently took over this network. I can add a 4th machine to the list now as of today. I can restore back to the original backup from when the machine was initially installed and still get this malware. i'm going to be replacing a machine in the next few days that has no detectable malware or other issues now. I'm going to restore a backup on it and see what happens.
I guess this will be a pretty good test. If a restore on this otherwise ok machine comes back clean I know I am crazy. If it has this malware in it, then I know there is a problem for sure. I'll post back here witht he results.

Lenovo Ideapad Yoga 13 Recovery Issues

I'm very disappointed from Lenovo for producing Laptop without complete recovery solution.
I mistakely formated the hard drive of Lenovo IdeaPad Yoga 13, so I lost the recovery, so I called Contact Centre and they pointed me to Jumbo Electronics Company in Abu Dhabi of which are aotherized to do services for Lenovo. I went to them to save time, and get my laptop back to the initial state of which I bought, instead of getting the original state of how I bought the laptop which was:
1. Windows 8.1 Single Language.
2. All Drivers are Installed.
3. At Start-Up, I should be getting to put in my sync account while it's preparing windows for first use.
I got the following:
1. Windows 8 Single Language installed. (Not 8.1)
2. Drivers are installed.
3. Recovery is supposed to be back.
4. Local User Account "Lenovo" was created.
OK, Skip it, it's fine. I thought about trying to do recovery to make sure of the recovery working before I do back up of it, here is what I got:
1. Windows 8 Single Language Installed (Not 8.1)
2. Not all drivers are installed (For ex. Wireless Driver which is very important for this laptop since no LAN no other connection except wireless)
So I thought they gave me the non-original recovery because of the missing drivers which was not believable to me.
I contacted "Service Centre for IdeaPad Within UAE" ended up telling me that that was the original copy of the Recovery and Yes, it does not Install the Wireless Drivers! And that he himself tried it at his side and confirms it!
Can somebody explain to me how come that I paid for recovery to recover the laptop to the initial state and I did not get the real initial state of the laptop?
How come at the service centre they don't tell me "Warning" about the wireless and that I have to download and back-up the drivers before doing the recovery of the laptop?
How come actually Lenovo produces a laptop with recovery missing drivers?
VERY DISAPPOINTING! VERY ANGRY AT LENOVO! If I CAN RETURN THE LAPTOP AND BUY FROM DIFFERENT BRAND, I WOULD DO SO!
BIOS FEATURES ARE POOR NO BOOTING FROM SD CARD AVAILABLE!
WIRELESS IS POOR IN QUALITY WHILE ITS THE ONLY AND MAIN CONNECTION FOR THE LAPTOP!
Simply you are SELLING half Quality Products, WORST RECOVERY SOLUTIONS EVER! AND EXPENSIVE FOR NOTHING!
VERY DISAPPOINTED AT LENOVO PRODUCTS FROM THE FIRST IMPRESSION OF LENOVO IDEAPAD YOGA 13!

I have the same problem. If I continually power cycle the machine (either via CTRL-ALT-DEL or the switch) combined with either plugging or unplugging it from power I can eventually get it to boot up. No idea how to fix it yet. I noticed that the fan doesnt seem to be running when it doesn't boot and it is almost like it has to "warm up" or something before it will boot to the hard drive. Any fixes would be greatly appreciated.

New Hard Drive for HP DV6 & Recovery Issues

Greetings everyone... Happy Holidays to all!
As luck would have it, on the first day of the Holiday break, my wife's laptop hard drive decided to go on strike - luckily, I could mount the hard drive on another system and get most of the files off that were needed. In replacing the hard drive and doing my research on the web and on these forums, it appears there is a fair amount of disparity between those having success and complete failure when running the recovery disks after a hard drive failure and, thus far, I am in the second camp (not going as smoothly as advertised). As a side note, I created the recovery disks from the system upon receiving it and the disks were verified as part of the creation process as being 'good.'
I am working on an HP Pavillion DV6t, product number XC100AV that originally shipped with a WD Scorpio Blue 640GB drive (WD6400BEVT, 5400 rpm). We have had this system about 13-14 months (just past that 12 month warranty period) and the system is very lightly used (nightly facebook'ing is about as strenuous as this system has worked). Since I have a high degree of experience and confidence in working with computers, I didn't have any reservations in going down to the nearest electronics retailer and picking up a new drive to put into the machine. I picked up a Seagate Momentus XT drive (500GB, 4GB SSD hybrid, 7200 rpm) and put it into the machine in a few minutes, adjusted the BIOS settings to boot from the CD drive and disable the HP Web flash capability, and proceeded to load the CDs through the HP system recovery manager. The system progresses through the recovery manager without incident or error (indicating the recovery disks are 'good'). However, when booting the system after the recovery CDs complete, I get the nice message that no boot file can be found. This tells me that there is no MBR (master boot record) created during the system recovery process and there is no way to boot into the operating system.
Given this information, I have a few questions to those experienced in this area:
1. Am I required to contact HP to purchase a new hard drive to get the recovery to work properly? To put it another way, is there an HP 'tatoo' (as alluded to in other posts around the Internet) that would prevent me from using a HDD that is technically compatible?
2. If the answer(s) to #1 is no, what am I missing in getting the recovery to work properly? Are there any MBR utilities that I should use in addition to the recovery processes outlined by HP?
3. Am I required to purchase the same HDD (size, manufacturer)? I decided to stay away from WD after it failed after only 13 months of light use...
Thank you in advance for your advice!

You're very welcome.
That happened to me too (after testing windows 8), and the only way I was able to get W7 back on my PC was to install XP, and have it format the drive. I let XP install and didn't bother installing any drivers.
I booted from the W7 disk and it worked without incident.
You have to have advanced knowledge to install XP on a modern notebook, because you need to know how to install the necessary sata drivers in order for XP to even see the drive.
I noticed that MS has re-established the W7 ISO file download links again in the last day, so see if you can make your own disk again and try using that to install windows and then try to use the recovery disks if you want.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Laptop recovery issue

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