Laptop screen shutting down, can't hear fan running

Help...screen shuts down during gaming and don't hear fan running. Is there a solution. Thank you, Elaine

Hello TigressE,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your screen shuts down when you are playing a video game, and I would be happy to assist you!
For further assistance, I will need to know:
If you see an error message displayed on the screen.
If the notebook is overheating.
What games you are playing that is causing the screen to shut down.
If you see any LED lights on the computer or hear any moving parts.
The Product and Model Number of your notebook computer.
The version of Windows you have installed on your computer.
If this is an on-going, or recent issue.
If you are able to boot your computer into Safe Mode.
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Message was edited by: jjginga

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