Laptop show shapes instead of letters and numbes

showing a bunch of symbols instead of letters. I swiped my finger for login. It's going through its process. Shifted to blank screen, waiting.......ctrl/ale/delete same symbols. Task manager is the last one on list. Click, screen is blank same symbols, expanded box. Click bottom left opens box to more symbols. Did restore to a previous point still the same. Shows symbols instead of letters

@juan0215 ,
Hello and thank you for posting on the HP support forums.  The first thing you are going to have to do is find a way of backing up your data from your hard drive.
Once you have done that then you will want to do a full system recovery.  This is only if this problem exist in safe mode as well as in normal operations.
Here is a link to help you boot into safe mode.
Windows 8 Safe Mode
If you are still having the problem in Safe Mode then you will have to back up your data the best you can and do the system recovery.  This will take you back to the systems original configuration.
Performing an HP system recovery (Windows 8)
If after the recovery you still have the same issue then you will need a repair.  For this you will have to contact HP phone support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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