Laptop shuts down........................

Hi,
I have posted this before but didn't get many responses for help, so I am going to try again.
I have a HP laptop that runs XP Professional. Most every time that I open itunes to download music, or update to the latest version, itunes shuts down unexpectedly.
I have look on Microsoft to see if there is any compatability problems, but have not found any information.
Any hints or suggestions would be greatly appreciated.
Thanks.

Does the message you receive state iTunes encountered a problem and needs to close?
If so, try reinstalling QuickTime.
Go to Control Panel > Add/Remove Programs
Select QuickTime and click Remove
Restart the PC when finished
Download and install from http://www.apple.com/quicktime/download/
Make sure you choose the option for the download that does not include iTunes.
CG

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Message Edited by toomanydonuts on 01-16-2008 10:50 PM

Laptop shuts down........................

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