Laptop shuts off as soon as plug removed

g550. As soon as I unplug the laptop it just shuts down, does not exit windows, does not pass go does not collect $200. Just goes black. If you put the plug in you can restart and run the computer as usual. I am going to assume that the battery is done but you know the saying about assume. I am not very good with computers so if you have something for me to try please write it out completely step by step. Thank you in advance for your help. As the laptop is a little over 2 yrs old.

As I understand your issue, the laptop cannot use on battery.
Once you unplug the power adapter it shutdown, if this is the scenario the issue is with battery.
You can try reconnecting the battery and check if it charges normally.
If the battery dos not charge and give battery backup then battery need to replaced.
Best Regards,
Tanuj
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Laptop shuts off as soon as plug removed

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