Laptop suddenly turns off

I have only had my HP Stream 14 for a little over 2 weeks, however, twice now I have had a problem with it suddenly turning off with no warning.
The laptop has no fan, it should not be overheating.
Whilst on both occasions, the laptop was not plugged into the mains, there was adequate battery life that this shouldn't be happening. On the last occasion today, when I managed to get it back on, the battery was at 75%.
This is the other issue, when it has turned off, it will not turn on again - both times I have had to plug it into the charger and then turn it on. This made me think the first time that I had simply missed a low battery warning, but today was definitely not the case. ( I have been using it before and it has given me a 12% low battery warning, which was fine).
Any help with this? Is this a fault and I should be returning my latop for a replacement?

@ellar20 ,
Hello and welcome to the HP support forums. Well if it was me I would return any product for exchange if it is giving me any sign or component level issue.
However in most cases they do not except returns or exchanges once you hit the 2 week mark it would depend on the place you bought the notebook and what country you are in.
You may have a calibration issue with the battery and here is a link that will help with checking and dealing with this.
Testing and Calibrating the Battery (Windows 8)
Try and do that first or see if you can do an exchange. If you can great if not post back and let me know how the battery test and calibration went with a report on what it came up with.
Thank you again for your post and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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