LAPTOP TOUCHPAD MOUSE KEEPS FREEZING

Hi,
My HP Pavilion laptop (Product No E6G16PA#ABG running MS Windows 8.1 64 bit) touchpad mouse keeps intermittently freezing sometimes for periods of a minute or two. I have no problems if I use a usb mouse it seems just to be an issue with the touchpad mouse. It would be appreciated if you could help me fix this annoying and frustrating problem.
Regards
Andy

@Andy5109 ,
Hello and thank you for posting on the HP support forums. First thing you may want to try is a system restore back before the problem started happening.
You may have had an update that caused this.
Using Microsoft System Restore (Windows 8)
The next step would be to download the software and drivers for your system. Once you have them downloaded boot into safe mode and uninstall the system drivers. You may have to reboot between each one and remember to boot into safe mode each time.
Once you have this done boot into windows normally and install the drivers starting with the Chipset first. Do not install any other driver until you have installed the chipset.
Here are some links to help you.
HP Pavilion 15-e010au Notebook PC - Software & Drivers
Windows 8 Safe Mode
If this fails to resolve the issue make sure you back up all your data and then do a full system recovery.
Performing an HP system recovery (Windows 8)
At this point if you are still having the problem with the touchpad then you will require a repair.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you so much for posting. Let me know how things go.
Have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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Hello @CamberK,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook's touchpad keeps freezing, and I would be happy to assist you!
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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OS Name   Microsoft Windows 8.1 with Bing
Version   6.3.9600 Build 9600
System Type   x64-based PC
System SKU   K7H92ES#ABU
Processor   AMD A4-5000 APU with Radeon(TM) HD Graphics, 1500 Mhz, 4 Core(s), 4 Logical Processor(s)
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@Andy5109 ,
Hello and thank you for posting on the HP support forums. First thing you may want to try is a system restore back before the problem started happening.
You may have had an update that caused this.
Using Microsoft System Restore (Windows 8)
The next step would be to download the software and drivers for your system. Once you have them downloaded boot into safe mode and uninstall the system drivers. You may have to reboot between each one and remember to boot into safe mode each time.
Once you have this done boot into windows normally and install the drivers starting with the Chipset first. Do not install any other driver until you have installed the chipset.
Here are some links to help you.
HP Pavilion 15-e010au Notebook PC - Software & Drivers
Windows 8 Safe Mode
If this fails to resolve the issue make sure you back up all your data and then do a full system recovery.
Performing an HP system recovery (Windows 8)
At this point if you are still having the problem with the touchpad then you will require a repair.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you so much for posting. Let me know how things go.
Have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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LAPTOP TOUCHPAD MOUSE KEEPS FREEZING

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