Laptop turns off randomly when not plugged into charger

I have a 2013 Macbook Air and a few weeks ago, it started turning off randomly after a few minutes of use. It only works without turning off when it's plugged into the power.
I tried resetting the SMC various times, and the battery software update was not applicable to my device.
I'm not sure if it's a dead battery or not, because the device still charges.
I work for a magazine, and kinda need my laptop so any help would be greatly appreciated.
Thank you

Hey bbkae
Continue you troubleshooting with the article below to check the health of your battery. I would try to run hardware diagnostics on it to see if it passes the test.
Mac notebooks: All about batteries
http://support.apple.com/kb/ht1446
Regards,
-Norm G.

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Hi and welcome to the forum!
Tell us something more about your system, like installed memory size, processor speed, graphics card make and size, HDD size and so forth. Because yours is CTO model hence it's not possible to figure out these things without your telling us about them.
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Lastly, you can burn LiveCD of any Linux distro and boot from it, if applications work fine in Linux environment then probably it's some software problem your thinkpad is having, re-imaging the system to factory state would be great initiative in that case.
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Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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I've a mid-2012 Macbook Pro running Yosemite (10.10.3), 2.5GHz i5 and have just recently upgraded it to 16GB RAM (and I'm wondering if that's the problem).
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Anonymous UUID:
CABA6372-AF3C-DB63-3D27-0422ED36F895
Fri Apr 10 20:26:57 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff8002217cc2): Kernel trap at 0xffffff800232b4e8, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000092e0028, CR3: 0x000000000317c001, CR4: 0x00000000001626e0
RAX: 0x00000000002e0000, RBX: 0xffffff81e1a47da0, RCX: 0x00000000092e0000, RDX: 0xffffff801fb7f4e0
RSP: 0xffffff81ea5dbca8, RBP: 0xffffff81ea5dbd50, RSI: 0xffffff80028f38e0, RDI: 0xffffff81e1702500
R8: 0x0000000000000000, R9: 0x0000000000000001, R10: 0x000000000000000b, R11: 0x000000000000000b
R12: 0xffffff81e1702500, R13: 0xffffff8201a0f000, R14: 0x0000000000000001, R15: 0xffffff8020572dc0
RFL: 0x0000000000010206, RIP: 0xffffff800232b4e8, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x00000000092e0028, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81ea5db950 : 0xffffff800212bda1
0xffffff81ea5db9d0 : 0xffffff8002217cc2
0xffffff81ea5dbb90 : 0xffffff8002234b73
0xffffff81ea5dbbb0 : 0xffffff800232b4e8
0xffffff81ea5dbd50 : 0xffffff8002377b34
0xffffff81ea5dbda0 : 0xffffff800255e5a1
0xffffff81ea5dbdd0 : 0xffffff800255559f
0xffffff81ea5dbeb0 : 0xffffff800235879b
0xffffff81ea5dbed0 : 0xffffff8002342e24
0xffffff81ea5dbf40 : 0xffffff800234d027
0xffffff81ea5dbf50 : 0xffffff800264ba86
0xffffff81ea5dbfb0 : 0xffffff8002235376
BSD process name corresponding to current thread: launchd
Mac OS version:
14D131
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide:
0x0000000001e00000
Kernel text base: 0xffffff8002000000
__HIB text base: 0xffffff8001f00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 109860300807373
last loaded kext at 105799869432469: com.apple.filesystems.smbfs    3.0.1 (addr 0xffffff7f84a91000, size 389120)
last unloaded kext at 356418188620: com.apple.driver.AirPort.Brcm4331    800.20.24 (addr 0xffffff7f83da5000, size 2043904)
loaded kexts:
com.trusteer.driver.gakl_driver_2    1
com.Cycling74.driver.Soundflower    1.6.5
com.avg.Antivirus.OnAccess.kext    2015.0
at.obdev.nke.LittleSnitch    4216
com.apple.filesystems.smbfs    3.0.1
com.apple.filesystems.udf    2.5
com.apple.driver.AGPM    110.19.5
com.apple.driver.X86PlatformShim    1.0.0
com.apple.driver.AudioAUUC    1.70
com.apple.iokit.IOUserEthernet    1.0.1
com.apple.iokit.IOBluetoothSerialManager    4.3.4f4
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleHWAccess    1
com.apple.driver.AppleHV    1
com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleOSXWatchdog    1
com.apple.driver.AppleMikeyHIDDriver    124
com.apple.driver.AppleUpstreamUserClient    3.6.1
com.apple.driver.AppleHDA    272.18
com.apple.driver.AppleMikeyDriver    272.18
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.4f4
com.apple.driver.AppleSMCPDRC    1.0.0
com.apple.driver.AppleBacklight    170.7.4
com.apple.driver.AppleMCCSControl    1.2.11
com.apple.driver.AppleSMCLMU    2.0.7d0
com.apple.driver.AppleThunderboltIP    2.0.2
com.apple.driver.AppleIntelHD4000Graphics    10.0.6
com.apple.driver.AppleIntelFramebufferCapri    10.0.6
com.apple.driver.AppleLPC    1.7.3
com.apple.driver.SMCMotionSensor    3.0.4d1
com.apple.driver.AppleUSBTCButtons    240.2
com.apple.driver.AppleIRController    327.5
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    36
com.apple.iokit.SCSITaskUserClient    3.7.5
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.7.1
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com.apple.driver.AirPort.Brcm4360    930.37.3
com.apple.iokit.AppleBCM5701Ethernet    10.1.3
com.apple.driver.AppleFWOHCI    5.5.2
com.apple.driver.AppleAHCIPort    3.1.2
com.apple.driver.AppleSDXC    1.6.5
com.apple.driver.AppleUSBEHCI    705.4.14
com.apple.driver.AppleUSBXHCI    710.4.11
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    3.1
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    3.1
com.apple.driver.AppleAPIC    1.7
com.apple.driver.AppleIntelCPUPowerManagementClient    218.0.0
com.apple.nke.applicationfirewall    161
com.apple.security.quarantine    3
com.apple.security.TMSafetyNet    8
com.apple.driver.AppleIntelCPUPowerManagement    218.0.0
com.apple.iokit.IOSerialFamily    11
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.kext.triggers    1.0
com.apple.driver.DspFuncLib    272.18
com.apple.kext.OSvKernDSPLib    1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.4f4
com.apple.iokit.IOBluetoothFamily    4.3.4f4
com.apple.driver.AppleSMBusPCI    1.0.12d1
com.apple.driver.AppleHDAController    272.18
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com.apple.driver.AppleSMBusController    1.0.13d1
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com.apple.iokit.IOAHCISerialATAPI    2.6.1
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com.apple.driver.AppleThunderboltDPInAdapter    4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
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com.apple.driver.AppleCredentialManager    1.0
com.apple.driver.DiskImages    396
com.apple.iokit.IOStorageFamily    2.0
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com.apple.driver.AppleFDEKeyStore    28.30
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com.apple.kec.corecrypto    1.0
com.apple.kec.Libm    1
Unable to gather system configuration information.Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Hey Tim,
It sounds like your MacBook Pro is spontaneously restarting, and you wonder if it’s because you recently added memory to the notebook. Take a look at the article linked below which provides a lot of great information about “kernel panics” and specific troubleshooting related to RAM.
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Ciao,
-Jason

I'm trying to install a new samsung 27" series 7 750 monitor. I have a macmini. when i plug the cord in between the computer and the mknitor, the screen goes white, but no display. When not plugged into the computer the screen stays black and cycles

I'm trying to install a samsung series 7 750 monitor for use with my mini mac. When I plug the computer to the monitor I get a blank screen, no picture. When not plugged in to the computer the screen is black and a square displAys that says analog, HDMI 1, HDMI 2. Any ideas?

Hey there saraszeg,
It sounds like you are trying to use an external monitor with your Mac Mini but cannot get more than a gray screen. You can use the following steps to help troubleshoot the Mac side of things here:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
Try unplugging the video adapter or cable and then plug it back in.
If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
Thank you for using Apple Support Communities.
Take care,
Sterling

Damaged magsafe charger still working (light glows even when not plugged into MBP) - safe to use?

Hello,
This is going to sound ridiculous but i accidentally let the end of magsafe 85w charge fall into a bowl with some melted ice cream left in it..... i didn't notice at first until i saw it lying with the charging light glowing despite not being connected to the macbook. i turned it off at the mains and cleaned it out as best i could with a q-tip and a toothbrush to try and get away any excess - there still appears to be some balck residue around the pins, im not sure if this is from the ice cream, or something to do with the electronics being fried in some way.
Anyway, apart from an occasion when i was cleaning it and there was a small spark and a very small stream of smoke (almost unnoticeable) as I initially forgot to unplug it from the mains , it seems to be working somewhat normally again. it charges my macbook and the light turns off when its disconnected but it changes from orange to green randomly sometimes when it is connected.
My main question is, is this dangerous to my macbook to use in this state and if so how? i intend to replace it eventually regardless but at the moment i cant afford to pay the steep £65 price tag for a new charger.
i understand that the charger may eventually stop working but i dont want it to short out my macbook or something - apologies if any of the steps taken above seem idiotic, i really dont know what im doing in the area of fried electronics.....
thanks for any help.

So long as the charger is NOT connected to a AC wall outlet, soaking it in penetrating oil will not harm it.
mattmackay wrote:
is the electronics cleaner you are referring to the kind that uses a straw to expel pressurised air into the device to clean it?
Some do come in that configuration but I doubt that you can use the 'pressure' to your advantage. The objective is to get the liquid behind the pins and I think you can only do that by soaking it in a container that is well sealed. The liquid otherwise will evaporate quickly.
Understand that this is what I would try to do if I were well up the Amazon River with no other alternative. A new charger guarantees that it will work. This may not.
Ciao.

Laptop turns off randomly when not plugged into charger

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