Laptop will let me log in but freezes

Have a HP 2000 note book that keeps freezing I need help with take some things off if a tech support agent can help me its been 4 days since I been on it pls help me my kids wanna watch there shows on it can someone pls get abhokd of me asap 

Hi there ,
Thank you for visiting the HP Support Forums and Welcome!  Please use the following link to create yourself a case number, then call to speak with a representative. It may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
They will be happy to assist you immediately. Thank you!

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