Laptop won't boot beyond the screen showing "Tobshiba leading innovation"

I installed an antivirus recently and in its scan some viruses were found. Those viruses were deleted and now my laptop wont boot into windows. It just stays where "toshiba" logo is displayed. My laptop is running on windows 8.1. I have a recovery DVD, but the laptop won't boot from the DVD either. Is there a way to get my laptop to boot windows without doing a factory reset. Please help!!

Try the Troubleshooting Assistant or the suggestions in this article.
What can I do if my Windows 8 laptop won't start?
- Peter

Similar Messages

  • I downloaded the latest update for my ipad and now it won't open.  the screen shows the itunes icon and a pic of the usb cable

    I downloaded the latest update for my ipad and now it won't open.  the screen shows the itunes icon and a pic of the usb cable

    That message means that you have to restore the iOS software because something went wrong. Follow the instructions here. I hope that you have a backup.
    iTunes: Restoring iOS software - Support - Apple

  • Won't boot beyond grey screen. Gear just spins.

    I have a MacBook Pro. I recently updated to OS X 10.8.2. Once this update was completed I updated my iPhone 4S to OS 6 followed by my iPad. This was done over successive days.  My problem started one morning sending an email reply via Mail. I was also checking some Internet news sights.  Suddenly I lost my connection and noticed the email had not been sent. I closed Safari and re- opened it only to see the message that I was not connected to the Internet. The other laptop in the household could connect but not mine. I choose to restart it but it never would get beyond the grey screen. Sometimes the gear freezes or just keeps spinning. I have tried everything, rebooting holding down command S to do an fsck -y check, holding down the shift key, and holding down the option key to select the recovery disk. Still nothing.  I tried using a FireWire connection to my desk top. I used Disk Utilities to  perform First Aid on the volume. I backed up the volume also this way. I then tried booting from the last OS X disk I had (Snow Leopard). I can hear the disk working but then the laptop freezes and the error message tells me that I must shut down and reboot. It restarts but it continues to reboot on its own over and over until I shut it down. I was hoping that I could do a clean install and start over but I can't get the laptop to boot from a disk I have in my possession.
    What can I do?

    This link is for troubleshooting the 'Gray Screen' problem....
    http://support.apple.com/kb/TS2570
    Hopefully it won't take a clean install

  • HT1338 My Mac Pro boots but the screen shows pixels and squares

    Is this the grahics card?
    I noticed a few weeks ago that my mac pro powered itself off, i didnt really think anything of it at the time as it was in sleep mode as i was away from it for a few hours.
    Because i know systems collect dust over time each year i clean them out using either compressed air cans or a mini compressor to blow all the dust out, because it powered off i thought it maybe a build up of dust so i cleaned it out.
    Then took it in and booted it up and lal appeared to be ok.
    Then about a week ago i booted it up and then the screen went all pixelated and in square sections.
    I checked everything is seated correctly and removed the ram, hard drives, graphics card and reseted them, some times it boots ok and then goes to these screens, other times it sits at these on boot.
    Any ideas or help would be most appreciated.
    Thanks
    Trev

    sidthebeau,
    among the possibilities are a display that no longer works; a GPU that no longer works; and an internal cable between the display and the logic board that no longer works. If you have an external monitor that you can connect to your MacBook Pro, you can find out whether the GPU still works. If it runs well with an external monitor, then you can run the Apple Hardware Test to see if another problem might be responsible. If not, visit your closest Apple store or other qualified service facility for a full diagnostic test.

  • My MacBook won't boot past the grey screen showing a folder sign with question mark, My MacBook won't boot past the grey screen showing a folder sign with question mark, My MacBook won't boot past the grey screen showing a folder sign with question mark

    Hi, I need some serious help immediately.  I have been using an external hard disc to watch movies and stuff on my MacBook. However last night I removed the external hard disc accidentally without closing the programs that were still using the data from the hard disk and hence the complete MacBook got hanged and nothing responded. I tried using command Q to shut down the program buy it didn't help either. So finally I gave up and shut down the MacBook manually by pressing the power on/off button.
    However when I tried restarting my MacBook I faced a serious problem. The start up won't boot beyond the grey screen showing a folder sign with a question mark sign in it .. I just don't know what to do. Somebody please help me and guide me through this problem
    Awaiting quick response
    Gratitude in advance
    Regards
    AJ

    If you try booting your Mac holding down the Option key, you should see the icon for Macintosh HD. Try selecting that to boot. If you can get in that way, go to System Preferences > Startup Disk and select your Mac HD, then click Restart.
    If you can't see the Mac HD, the volume may indeed need repair as Niel said.

  • MacBook Pro Won't Boot Beyond Grey Apple Screen - Mystery Partition Found

    My MacBook Pro, which suffers from appalling overheating (94 degrees C in each core last week) won't boot beyond the grey apple splash screen. I booted from a Developer's disk and ran Repair Disk/Disk Permissions. Both verified AND said the repairs failed. The drive (as opposed to the volumes) said it had no valid files and thus couldn't be repaired even though it verified. I target-disked it to one of my G4s and took off a bunch of apps and lightened its load, waited a while and tried again--it's been grey screen gear turning for 20 minutes now. I have Remote Desktop but it won't respond to that. Of course, Windows XP boots up perfectly normally on its Boot Camp-created partition, dumbly unaware of the general chaos on the other side.
    While I had the Disk Utility from the boot disk on, I noticed my partition scheme had changed somehow. The big partition with the system was now in position #2, set between #3 (Windows--formerly #2 of 2) and a new one of only 200MB called #1 which is formatted OS X Journaled. I didn't make that partition and it couldn't be erased. I think the cpmputer is looking in the #1 spot for a system and can't find it because some renegade partition with no brain has pushed its way to the front. How do I annihilate that thing and get on with it? How did it get there?
    Has anyone tried that alter the Apple Blower/Fan hack said to turn the fans on permanently?
    For the record, I'm in L.A. and the ground has been rocking and rolling for the past 3 minutes on and off.
    MacBook Pro 2.0/2GB/100GB   Mac OS X (10.4.8)   TiBookG4 1.0/512K/60; PowerMacG4 Quicksilver 933/1G/160; PowerMacG4 450/512K/30

    I called Apple's Tech Support and they had me do perform sevral procedures I had done already, none of which worked. They suggested that the mystery partition (which has since ceased to reappear in the Disk Utility's view of the partition scheme) was an anomaly caused by the still-Beta Boot Camp--nothing was said about Windows XP booting, but I think you're right because whenever installing Windows, it always reserves a small "free space" on the PC's drive for its own purposes. Anyway, I'mre-installing now but very unhappy to hear I have suspected all along--the overheating is killing the computer. I know this from experience because Ihad a Powerbook G4 with a at-that-time-not-yet-recalled battery that overheated to such an extent that it fried the logic board and the harddrive. After a year of arguing with Apple, they replaced the computer with this MacBookPro--and overheating laptop that also had its battery recalled, has already been sent back to Texas for over heating (they replaced the superdrive which of course had no effect on the heat issue) and now has hard drive problems. I have two old PowerMac G4s sitting here plugging along--maybe I'm over laptops. Thanks
    MacBook Pro 2.0/2GB/100GB   Mac OS X (10.4.8)   TiBookG4 1.0/512K/60; PowerMacG4 Quicksilver 933/1G/160; PowerMacG4 450/1GB/100

  • Laptop won't boot; Black screen w/moveable cursor

    Satellite A305-S6905
    Current Situation:  Laptop won’t boot-up; black screen with moveable mouse cursor, HHD indicator actively flashing.
    I was attempting to upgrade from Vista to Win7-32bit-Ultimate.  Kept receiving error messages regarding non-compatible files.  Next the computer would not recognize the Multi-Drive (did not appear on the My Computer screen.  Now all I get is the black screen.  How can I restore?

    BTW, to reboot this PC (Windows 7), all you need to do is pres ctr+alt+delete at the black screen, and it will do just that. But if you disconnected all usb drives, then you cannot use this shortcut. You need to just shut it down with the power button.

  • Laptop won't boot further than bios screen

    Hello everyone,
    About a year a go I bought the HP DV6-2060ea (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01944519&cc=uk&dlc=en&lc=en&jumpid=reg_R1002_UK... and it has worked well for me since, until now.
    Because of space requirements when installing Linux, I deleted the HP Tools and Recovery partitions from the computer. On rebooting the computer, it would not boot past the screen showing the HP logo. I am not able to enter the BIOS, nor am I able to choose a boot device. The computer does respond to pressing ESC, F9 or F10. Only it won't do anything other than just displaying the text "Pause startup", "Show boot menu" or "Entering BIOS".
    Does anybody know what is going on? I should still be able to enter the BIOS, even if the partitioning went horribly wrong, right? Why can't I boot from even a CD?
    Thanks in advance!

    Reinstalling Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Continue button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

  • Hp laptop won't boot up

    My daughters laptop won't boot up the automatic repaire screen comes on then just goes off and try's to reboot on loop won't do anything

    @Neilco15 ,
    Hello and thank you for posting on the HP support forums.
    Firs thing you will want to check for is any blinking LEDs on your system.
    Here is a link to check out.
    Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot
    Please post back with any results.
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • PowerBook G4 won't boot past blue screen

    I've read a couple of posts with similar problems. The jist is, I did a security update/restart earlier and now my laptop won't boot past the blue screen after the white screen with the gray apple. I think I'm on Mac OS 10.4.11 but I had it on auto-update so that could be incorrect.
    I've booted from the install disk and run a diagnostic from the First Aid bit in the Disk Utility. It says that there are no errors found and the S.M.A.R.T. status says "verified" as well. It won't let me boot into Safe Mode (although, I could be doing that wrong as I'm not exactly clear on how to do it - pressing S doesn't seem to do anything, but if I press Command + S it takes me to a text listy thing and I've run the "fsck -f" system check (which seems like the same as the disk utility check?) from there and also gotten the "volume is ok" message. There was also a suggestion to run some kind of diagnostic after booting with the D key from the install disk, but I was never able to get the disk to boot from the D key, only the C key.
    I'm sure that this is kind of the "same song, different verse," kind of post, but I've not read about volumes registering as okay. I'm a little wary of a archive-and-reinstall as I've not ever done that before (so, if that's the suggestion you have, I would really appreciate loads of specifics on how that works so I don't mess up!)
    I've read in several instances suspicion of a hard drive problem but I've not had any slow downs or any crashing. I did travel to the UK for about 10 days, but I didn't even change the time zone on my laptop while there, so I don't think that's it (but I suppose it could be.)
    Lastly, I did recently replace my keyboard. A few keys had become non-responsive so I replaced it and have had the new keyboard for a bit over a month.
    Suggestions? Ideas? Sorry if it's a repeat post -- just felt like the circumstance was a teensy bit different. And also, thanks very much for any info you can give.

    Linsey:
    If you can boot your computer into Firewire Target Disk Mode and you have access to a second Mac that supports firewire, you may be able to back up items that have not been backed up previously.
    If you are able to back everything up successfully, and you have tested your backup to be sure it is sound, then we can proceed with re-installation of the OS. The best option is to completely reformat and erase the HDD and then install the OS from disk. (I will post complete step by step directions). This will enable you to start with a clean slate/HDD. Your other option would be to use the Archive and Install option. Think it over and let me know how you want to proceed.
    cornelius

  • Help! Laptop won't boot past MSI logo

    Please help.
    My MSI GT60 laptop won't boot past the MSI logo.
    I also can't access the BIOS.

    Quote from: rob.kernaghan on 10-January-15, 03:07:55
    Please help.
    My MSI GT60 laptop won't boot past the MSI logo.
    I also can't access the BIOS.
    so your laptop freezes at MSI logo and if you spam or press DELETE button few times on boot do you then only get "-" line? if so then either it's bios has hanged itself so if your able to access cmos battery from back area where you can access hard drive, ram and such then disconnect cmos battery leave it disconnected for 15 mins also make sure ac and battery is disconnected to once done put cmos battery back and then actuall battery and try with starting the laptop and see if it passes by MSI logo if it hangs again at MSI logo then spam Delete and see if you can enter bios but if bios throws an black screen with "-" again then you would have to RMA your laptop since it sems something is wrong with your motherboard causing bios not wanting to work propertly.

  • Pavilion G2-b27SA Laptop Won't Boot - Fan Whirs and Hard Disk Light Comes On but Nothing Else

    Hi
    My Pavilion G2-b27SA laptop won't boot. The fan whirs, the hard disk and wirless lights come on but nothing happens on-screen and the fan goes quiet after a couple of seconds (to a low whir).
    I've gone through and tried the solutions in this thread - http://h30434.www3.hp.com/t5/Notebook-Hardware-e-g​-Windows-8/Laptop-will-not-turn-on/td-p/102825 - with no luck. Specifically, I've tried a hard reset and hitting F10 when the laptop tries to boot. Neither has had any effect.
    Is there anything else I can try to get the computer working again? If I take it to a laptop repair shop (I'm out of warranty) will they be able to do anything, or is it effectively dead now? 
    Thanks in advance for your help.

    The laptop can always be fixed if you have a bottomless wallet. On a no-start with flashing lights it is likely the motherboard and a motherboard replacement if you have the shop buy the board and bill you for labor will be about $300 give or take 25%. Before we give up, it could be bad memory or a few other less expensive things. Assuming they do not charge too much just to diagnose it; take it to the shop.

  • 27 inch Imac Intel won't boot up. Screen ligthts up, then shows a flashing file folder w question mark. What can I do to find the problem?

    27 inch iMac Intel won't boot up. Screen lights up, then shows a flashing file folder w question mark. What can I do to find the problem?

    Please readd Apple's trouble shooting steps in Flashing question mark appears when you start your Mac

  • PowerBook Won't Boot Past the Apple and Spinning Flower Screen...

    I've been reading a lot of these forums, but still haven't figured out how to fix it on my laptop. So, I made my own topic.
    Anyways. My dad gave me this laptop since he got a new one, so it's a hand-me-down which means I don't have this startup disk that I keep seeing talked about. I've tried Safe Boot, but when I do it with Command + V, it says all sorts of things that I just don't understand, and there is a lot of talk about the Apple Power Management? Such as:
    com.apple.driver.AppleIntelCPUPowerManagement isn't a valid mach-o (magic is cefaedfe)
    error mapping module file com.apple.driver.AppleIntelCPUPowerManagement
    can't map com.apple.driver.AppleIntelCPUPowerManagement in preparation for loading
    couldn't alloc class "AppleIntelCPUPowerManagement"
    Etc, etc. And then the last lines that it ends with say:
    BSD root: disk0s3, major 14, minor 2
    [HCIController][configurePM] power parent ready after 1 tries
    And it just stays there and doesn't boot up.
    I honestly don't know what any of this means, or if it is even relevant to why my PowerBook won't boot past the Apple screen. If you have any information on how I could fix it, that'd be great. Also, if you have any questions that would help you figure it out, ask away and I will answer them.
    Thanks a lot.
    Message was edited by: MixtapeChick

    MixtapeChick:
    Welcome to Apple Discussions. Congratulations on your "new" PowerBook. I suggest that you begin with this combination procedure:
    • Shut down the computer.
    • Locate the following keys: Command, Option, P, and R. You will need to hold these keys down simultaneously later.
    • Turn on the computer.
    • Press and hold the Command + Option + P + R keys immediately after the startup chime.
    • Hold keys down until you hear the startup chime for the third time.
    • Release the keys and immediately hold down Shift key to start up in Safe Mode.
    • Log in and empty Trash.
    • Restart normally and log in.
    Let us know how it goes.
    cornelius

  • My iTouch will not restore becuase for some reason it won't reconize it. I merely tried to update it with the newest software and every thing went to sh--. Now it is just stuck on the screen showing the apple sign. Can anyone help me.

    My iTouch will not restore becuase for some reason it won't reconize it. I merely tried to update it with the newest software and every thing went to sh--. Now it is just stuck on the screen showing the apple sign. Can anyone help me.

    There's a whole lot to read in your post, and frankly I have not read it all.
    Having said that, this troubleshooting guide should help:
    http://support.apple.com/kb/TS1538
    In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

Maybe you are looking for