Laptop wont recognise i-pod

trying to transfer music laptop to i-pod, message reads applianc switched off.IT IS NOT.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- reboot the computer
- Try another cable and USB port
The following may result in not regaining use of the iPod
- Restore from backup. See:                                 
iOS: How to back up                             
Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar          

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