Laptops not reporting when coming out of sleep mode

Currently I have set my schedule so that Laptops inventory on a weekly basis. Our users will routinely place their laptops in sleep mode at the end of the day instead of turning them off due to the long log-in times in the mornings. When the user reconnects in the morning their network connections are restored and they continue on as normal. The problem is ZAM thinks that the device is NOT connected to the network and is unable to inventory it according to its schedule. Once the user does a complete reboot then ZAM is fine until the next time the device is placed in sleep mode.
I believe the problem is due to ZAM holding onto the old IP address and not seeing the device when it connects through the newly acquired IP address.
Is there something to that can be changed in the manager that I have not found yet? Any suggestions?

Hi,
DaryRo wrote:
>
> Yes the devices have a local firewall installed however they have the
> appropriate ports open to allow the ZENworks Client to pass through.
"Can you try without it"?
> The problem appears to be that when the laptops acquire a new IP Address
> the next day that the Client never releases the old IP Address and
> cannot resolve until it process is restarted.
I doubt that. As I said, this doesn't match my results, and of course I
*do* acquire a new IP, in fact in my case it's even three of them
(local, home, VPN). What makes you think that's the case?
> I can have our system architects write a small script to reinitalize
> the client when the laptop reconnects but I don't think that should be
> necessary.
Right.
> Is there a setting in the Manager that would make the client
> do this?
No, it does it automagically.
CU,
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de

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