Large Black Line

Hi all!
Printer:  HP Photosmart C4680
I get a large black line down the length of my page only when I scan.  I have tried everything that the "help" page has suggested.   I have also changed the ink cartrages to no avail.
Any suggestions?
Thanks in andvance for you help!

Sho_Need_Help wrote:
BUMP!!!
So No one on these forums can help me?????
Do the HP folks not read these????
To bump would be considered by most folks to be rather rude.  To bump every few hours is pretty excessive and counterproductive - it would appear your post already has 4 replies, not sense for others to even open it.
This is not a link to HP, it is users helping users.  If you want to reach HP then Contact HP.
That said, your printer problems sounds like a bit of dust or debris on the scanner element.  I suspect you also get the line when scanning to the computer and copying without the computer.  Likely you will need to have the unit serviced.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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