Larger black ink cartridge with pentagon 564, where to buy

Where can I buy replacement for larger 564 black ink cartridge with pentagon mark?

If you enter your printer details into the link below, you should be able to easily find what you're after:
https://h30042.www3.hp.com/SureSupply/
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HP 7520 -- how to print using large black ink cartridge?

Hi, I've got the HP 7520 with the two black ink cartridges, one small and one large. However, as best I can tell, it's only using the black ink from the small cartridge, even when I print only in black and white (or "high quality grayscale"). Since 95% of the printing I need to do is just black and white (text, mostly) this is kindof annoying -- is there a way to force/encourage it to use the black in the bigger cartridge.
The reasons I believe it's not using the big ink cartridge is
1) I've had to replace the small one half a dozen times in a pretty short time; the big one I haven't not at all, and it still shows up as full when I check ink levels2) when printing in B/W starts to get streaky, I run the "Print qualty diagnostic" page, and the "Black" section shows up as streaky but the "Photo" section (which appears to correspond to the larger blank ink cartridge) looks fine.
Also, when I photocopy in B/W it appears to work fine even when printing in B/W is not, so presumbly that's because it's using the big ink cartridge then.
Thanks in advance for the help/advice.
-Mike

The large cartridge is black, the smaller cartridge is the photo cartridge. There are a few things to check:
Make sure the proper media type is selected in the driver. If you are mostly printing on plain paper make sure to select Plain Paper in the driver rather than Automatic. It is possible for Automatic to misidentify the paper and think it is using photo paper. When printing to photo paper the black cartrdige will not be used, only the photo and color cartridges.
In the driver settings for "Print in grayscale" select "Black ink only".
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How do I override expired black ink cartridge error on d145

My All in One d145 printer started to show a black ink supply expired error. I replaced the old black ink cartridge with a new one but it too is expired. It was new and still in plastic so the ink should still be good. When I get the error the message window says to hit enter and continue printing but then it just sits there (and doesn't print). I have to cancel the print job to get back to the time and date window. How can I override the expired ink supply error.
I have tried to reset the computer date but this doesn't work (seems like a lousy workaround anyway). Neither does resetting the printer date (in fax settings).
I've read something about resetting the internal clock battery in the printer but am not sure if this will work on a d145 or how to do it.
I SHOULDN'T HAVE TO GO OUT AND BUY A NEW INK CARTRIDGE - the one I have now was new and in protective plastic.
HELP me to make it work. And Thanks

julianabdy wrote:
This is the only place in the entire HP world that I have found any mention of expiry dates, the tables are what I have been looking for in relation to a deskjet 3050 and cartridge 301 which I am considering buying. Where can I access this information for the 3050/301 combination?
The ink expiration is only an issue for printers with separate ink supplies and printheads. There is no expiration with the Deskjet 3050 or the 301 cartridge. There is an "end of warranty" for these supplies as described here, but that is not an expiration. The cartridges have a shelf life, for longest life in storage keep the package oriented as it would be hanging on a store display and keep away from heat sources during storage. I have used similar cartridges years beyond their end of warranty without issues.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP 802 Black ink cartridge not compatible with HP Deskjet 1050 Printer - J410a [Model: CH346A].

I am Sharjil Ahmed from Kolkata, India, and had bought theHP Deskjet 1050 All-in-One Printer - J410a [Product Model: CH346A] from an online shopping website www.crazeal.com on 18 December, 2011, where the product information consisted that I will be provided HP 62 small black ink cartridge HP 62 small tri-color ink cartridge along with the product. However, the box consisted of HP 61 small black ink cartridge HP 61 small tri-color ink cartridge.
I also registered my product on 03 January, 2012, and found out that the ink cartridges which are compatible with my printer are HP 802 Black ink cartridge (CH563ZZ) and purchased the same, but when i tried to take a printout a message appeared that HP 802 Black ink cartridge is not compatible. Hence I had contacted the HP service centre of our area where I was informed that the cardridges compatible with my printer is HP 61 only and the hardware of my printer does not support HP 802.
Please help as I have not been able to find HP 61 anywhere in my locality.
[Personal Information Removed]
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Hi sharjilahmed,
The 802 cartridges are the correct ones for your region. If you purchased the printer from a Region other than India you will need to contact technical support, so they can assist you with getting the region changed on the printer. Contact numbers for India support below.
DeskJet, Inkjet All-in-One, Entry level LaserJet, LaserJet All-in-One:
1800 200 0047, 1800 425 7737,
0124 387 7300, 0124 234 0917
I am an HP employee.
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HP Photosmart 5510 fails to print with brand new 364XL black ink cartridge

The original HP 364 'SETUP' black ink cartridge worked well and I bought an HP364XL black ink cartridge via the HP website.
I installed the HP364XL this morning, but it's failing to leave any ink on the pages.
The cartridge seems to fit OK and there are no error messages. The paper goes through in the normal way, but comes out with no printing on it. The date on the box is SEP 2014, so it's not out of date.
I've tried to find what's wrong. I've checked the cartridge is properly installed and it seems to have ink in it. I've tried printing using the black cartridge again and again with different settings, such as 'Fast draft' and 'Normal', but each time the paper emerges with no printing. The 'Supply Levels' shows the black cartridge to be about 90% full.
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This is normally caused by the vent on top of the cartridge being clogged, or by a dirty printhead. The document linked below will help you work out the problem. Let me know what happens.
Black Ink is Missing on Printouts
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564 black ink cartridges

Printer model: HP 7520Ink cartridge calls for 2 black cartridges--one regular and one XLThe black replacement cartridges I've bought to replace the smaller (regular) one do not fit the carriage. They are the same size as the XL. I've bought cartridges in two different stores and neither fits. The printer will not function without all five cartridtes (2 black, and the 3 colors).

I have this image of a Photosmart 7520 ink setup that may help -- the example image does show the photo black cartridge having the "bow tie" on the cartridge instead of the newer style tiny camera image that is imprinted on new photo black cartridges; nonetheless, the image does also show the rather "giant" larger "regular black" color cartridge that can be used on the far right. Except for the rather outsized "regular black" cartridge, the XL color cartridges are not overly large, that is, they fit in the same slots as do the regular sized color slots for the cartridge of that designated color. Reference Posts by our Provost Bob_Headrick: Photosmart 7525 and Incompatible 564XL Black Ink Cartridge Question regarding Photosmart 7525 / Photosmart 7520 – five ink cartridges Please offer Kudos to Bob's Posts to show support and appreciation. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

Can't print with just one black ink cartridge on HP Photosmart C309a

I have a relatively new HP Photosmart all-in-one print-scan-copy-fax, C309a. There are 5 ink cartridges, 4 small ones in black, yellow, magenta and cyan, then another XL black cartridge. Today the small black cartridge ran out. I ordered all 4 of the small cartridges. Apparently the small black one is called "photo black", the XL is something different. All are HP 654 ink. Anyway, here's what I don't get: There is still plenty of ink in the XL black. So why can't I print? I even set it to print in only gray-scale, using only black ink ; also set it to always print text in black. But when I print a page comes out barely visible, or blank. Print Test & Diagnostic Test comes out the same way.
In another post I read that some printers can't function of one of the inks is dry, even if you don't need that ink for what you are printing. Is that the case here? I tried the online chat for technical support & could not get anyone. Also e-mailed tech support & got a less than helpful answer in very difficult to understand broken English. Just need to know if there is a way around this, or do I just have to wait for my color cartridges to be delivered? Thanks!

I would like to know the answer to this also... I have a brand new black ink cartridge but my photo black is empty yet when I print it still tries to use the photoblack?

Adapter 6525 black ink cartridge

I have an HP 6525 printer. I purchased a pack of new ink cartridges and all fit fine except the black. The setup black ink cartridge is about twice the width of the one that came with the pack. Is there an adapter for the smaller cartridges? If so where can i get one? ramroc
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Hey @ramroc ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are using the HP Photosmart 6525 and you are having trouble with the new ink you purchased because you have a black that is smaller then the slot in the carriage.
What has happened here most likely is you purchased the HP 564 cartridges with the 5th black cartridge that is a photo black intended for the HP Photosmart 7520. The black cartridge you want to be using is the one with a pentagon on the top, not a bowtie.
What your carriage should look like;
What the HP Photosmart 7520 carriage looks like;
You want to make sure you are using the cartridge with the pentagon not the bowtie.
Hope this makes things more understandable for you. Have a good one!
I worked for HP.

Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).

Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
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Cant load photo black ink cartridge into HP 5520 printer

Hi there,
Cant load photo black ink cartridge into HP 5520 printer.

Hi,
The Photo ink cartridge is not intended for the Photosmart 5520, the printer uses Black, Cyan, Magenta and Yellow ink cartridges as listed below as an example (The same applies for the US with the 564 ink cartridges):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03340400&tmp_task=prodinfoCategory&cc=uk&dlc=en...
As you may find below as an example, the Photo Ink Cartridge only intended for printers which use 5 ink cartridges:
ONLY for 5-cartridge printers which use Black, Photo, Cyan, Magenta, and Yellow inks
Does NOT replace Black ink cartridge
http://store.hp.com/webapp/wcs/stores/servlet/PDPStdView?catalogId=10051&productId=502407&storeId=10...
Please let me know if I may misunderstood your intention,
Shlomi
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Can I use the black ink cartridge only, & quit replacing the color cartridge when it's empty?

I have an HP Officejet 6210 all in one printer that takes color ink (#95) and black ink (#94). I only want to print in black and white. The color cartridges are more expensive and since I don't want to use them, I don't want to replace it. Can I have the printer bypass the color cartridge (and the notifications that come with an emply cartridge) so it will allow me to use the black cartridge (#94) only and let the #95 sit there empty? (ie it tries to print from there and I get the blank sheets...want to default it to the black ink cartridge 100% of time.) I waste too much money on ink and wish to use the cheaper cartridge (#94) always.

Can't agree more. HP's strategy of getting more sells of its cartrige is notorious. It really drives consumers away. I am ditching my HP printer and getting a Brother instead.

How can I print using only the black ink cartridge?

I have a officejet 4620 that I need to know how to set up to have the option of using the black ink cartridge only. I rarely ever use color ink and I dont want $30 worth of color ink to dwindle away while printing pages that do not need any sort of quality printing. How can I change this setting? I have a Mac and there are hardly any options when trying to print anything.
Thanks!

Hello @downeyke , and welcome to the HP Forums!
I understand you are looking into black ink options. I would love to try and help you, but I do need a little information first. I am linking an HP Support document below that will show you how to find which version of the Mac operating system you are using. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
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Black ink cartridge not working after replacing

I replaced the black ink cartridge on my HP Photosmart 6510 because the print was getting faded. Now the black will not print. I used an original HP replacement cartridge and inserted it according to specifications. I ran a test page and all colors printed except the black so I ran a printhead clean to no avail. I wet a paper towel and touched it to the ink and it is not dried up. Help!

It is definitely a hardware problem then. Try the steps in the document below. If that doesn't work, you will need to contact tech support. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
Black Ink is Missing on Printouts
HP Technical Support Case Call Form

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

Larger black ink cartridge with pentagon 564, where to buy

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