Laser jet pro 200 will not copy

Hi, I have had my laser jet pro 200 for at least 6 months and only used it as a printer. For the first time today I tried to copy something and I got a blank piece of paper. I tried the flat bed as well as the feeder and same result. Hopefully there is a setting I missed. Any thoughts?
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HI Brian_D_H,
Thanks for posting what you've done so far, based on that - I've been able to find some troubleshooting guides for you to follow:
Troubleshoot Copy Quality Problems
Troubleshooting Print Quality Issues
If those don't help, and the toner isn't depleted, you'd be best to call tech support for more help. You can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html Please look for the category "Technical Support After you Buy"
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Hi @dumtech ,
I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
Did you mean you downloaded and installed the Full Feature Software drivers?
HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
Are you trying to send a fax from the Mac or from the printer's control panel?
If you can't fax from the Mac, try the following:
Check to see if the fax driver is installed.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners.
If not, the + sign.
Select the printer from the list.
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Click on the add button.
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Turn off the error correction:
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Change the fax speed to medium:
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Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Hi,
Please try a print app such as HP ePint on your Galaxy:
http://www.hp.com/united-states/campaigns/mobility/
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This question was solved.
View Solution.

There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

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Hello k1watt,
Thanks for using Apple Support Communities.
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Hi @ken60487,
I see that you are having issues printing. You are getting a spool and a not connected error. I can help you out today.
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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I worked on behalf of HP.

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Hello @nni , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into issues printing envelopes. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
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Is the Windows Version on My Computer 32-bit or 64-bit?
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Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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MarkVanWho,
I am glad you got it all resolved. Let us know if you run into any other problems Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Laser jet pro 200 will not copy

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