Laser jet pro CM1415 will not send or receive faxes

Question

I just bought a MAC OSX 10.9.5 and downloaded upgrades for my laser jet pro CM1415fnw printer plus the firmware upgrade from HP website. The printer will scan and print but will not fax. we are set up for wireless and I have spent the last 2 days trying to figure this out. The message says that no phone line detected. ??? This printer worked perfectly with my old MAC computer but is bing very obnoxious now.
Thank you for any help you can give me. collette

Answer 1

Hi @dumtech ,
I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
Did you mean you downloaded and installed the Full Feature Software drivers?
HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
Are you trying to send a fax from the Mac or from the printer's control panel?
If you can't fax from the Mac, try the following:
Check to see if the fax driver is installed.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners.
If not, the + sign.
Select the printer from the list.
Beside USE: make sure it lists the printer's name only/fax.
Click on the add button.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name also.
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try faxing again.
If you can't Fax from the Printer, please try these steps:
Make sure you are using the 2 wire fax cable.
Run this test for the fax.
From the Home screen, touch the wrench button.
Touch the service button.
Touch the Fax service button.
Touch run fax test.
You should get 4 passes.
Turn the private receive off:
Go setup/fax setup menu/advanced setup/private receive/turn it off.
Turn off the error correction:
Go setup/service /fax service/error correction/turn it off.
Change the fax speed to medium:
Go to setup/fax setup /advanced setup/fax speed/change it to medium.
Clear the saved faxes:
Go to setup/service menu/fax service/clear saved faxes/OK to clear.
If you are still having issues, then please follow the steps in this document.
Cannot Send or Receive Faxes.
Can you fax from the printer?
Was the fax and printer driver both installed?
Were you able to fax from the Mac?
Please provide in detail the results if you are still having issues.
Have a wonderful day!
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Gemini02
I work on behalf of HP