Laser jet pro won't scan to network folder

I have just setup a Laserjet Pro 200 (MFP M276nw) and have it successfully printing from an iMac running Mavericks OS. I am also able to scan using the HP scanning utility. All of this is connected via my wireless network.
However, no matter what I try I am unable to scan directly into a network folder. I have setup file sharing and ensured it is enabled for SMB sharing. I have ensured that the computer account on the shared folder I have created has full read/write access. I have created the network folder via the printer' ews as per the HP instructions (the path being \\<my mac's IP address>\public) and made sure username and password are set correctly. When I test the network folder I get an "Unable to connect to network folder" message.
I have disabled the Mac's firewall and have ensured that the printer software and firmware are the most recent versions available (they weren't but I updated them). I have deleted the shares, disabled file sharing, rebooted and then re-enabled file sharing, re-created the shares and set them up again in the ews but still it doesn't work. I can ping the printer successfully from the Mac and as stated earlier, can print and scan using the HP scan utility.
I have rebooted the printer and also the router.
Please help!

Hi Aye_curumba,
I understand you can print and scan, but you are unable to scan to the network folder on the Mac. I can help you with this. It it is usually a issue with the path to the network folder.
Here are the steps below for setting up the network folder if you would like to try it.
You might have to contact Apple to get the registered user and password name.
I would ask them to help setup the network folder also.
1. Create a new folder on your computer.
2. Right click (CTRL+Left click if using the Mac keyboard) it and then select Get Info.
3. Unlock the screen, set the everyones term as Read & Write, located under Sharing & Permissions..
4. Enter System Preferences > Sharing and then select File Sharing from the left bar.
5. Click the Options button, mark the Share files and folders using SMB (Windows) and click Done.
6. Under Shared Folders, click the Plus sign and select the configured folder.
7. Make sure that "Everyone" permissions are set to Read & Write under the Users list as well.
8. You will see the IP Address listed at the top of that screen, take a note to configure it from the EWS page.
You should use the following path template:
//IP-ADRESS/Shared-Folder-Name
Make sure to include your username and password while setting the network folder scan.
I have provided a document for the setup for scanning to a network folder.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
Select Scan to a network folder.
Let me know how you make out.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

  • HP Laserjet Pro 200 276nw won't scan to network folder in 10.8.4

    HP Laserjet  Pro 200 276nw won't scan to network folder on either Macbook or MAcBookAir running 10.8.4. Everything works normal scanning to network folder on  iMac G5 running 10.6. All other functions work normally--printing, printing from iOS device, scan to e-mail, scan to USB drive, scanning from Preview, scanning Sys Prefs Print and Scan, etc)
    Installed latest firmware, HP Utility, and all Apple updates but still won't scan to network folder on a computer running 10.8.4.
    Any ideas are much appreciated.

    Thanks for the thought, but yes, I did register the folder with the printer. When I register the folder there is a 'Save and Test' button to see if the printer is able to communicate with the folder. When i click it, I get an error message--forget exact wording--but it says to check that the file path and name are correct.
    Even though the test failed, the folder is listed in HP Utility and also shows on the printer's screen as a network folder. However, when I attempt to scan to it, it fails and gives an error message very similar to the one from the 'Save and Test'.
    Other than this mode not working (apparently broken with the update to 10.7), I like the printer. Agree that HP ought to solve the problem for the current OS and currently shipping products.
    No, it is not a 2013 MacBook Air.

  • HP Officejet Pro X576dw MFP scan to network folder

    HP Officejet Pro X576dw MFP Scan to Network Folder function is producing error messages in the Network Folder Setup.   The error message reads:   """A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit hp.com-support        Ideally, I'd like scans to plop right on my Desktop.   I'd settle for any folder, however.
    Here's my current pathway, which seems to be unacceptable:  \\MYMAC\Public\Scans.  
    I've also tried:  \\MYMAC\MYNAME\Public\Scans
    I've also tried:  \\MYMAC\MYNAME\Public
    I've also tried:  \\MYMAC\MYNAME\Scans
    I've also tried:  \\MYMAC\DESKTOP\Scans
    I've also tried:  \\MYMAC\MYNAME\DESKTOP
    I've also tried prayer, beer, and breaking things.    Now I thought I'd try this forum.

    If this is a windows computer, save the folder on the C: drive and use the CMD prompt and type  ipconfig  then take note of the IP address of the PC and make the scanner path very simple.  For example, if my computer's IP address was 192.168.0.13 and I saved my folder to the C drive titled Scans, the file path would look like this:
    \\192.168.0.13\Scans  or even just 192.168.0.13\Scans
    Then update the scanner defaults to go to that folder and do a test scan, making note of the exact error message if one appears.
    It sounds like you could be having an authentication error.  Let me know if you would like assistance as the date on this is kinda far back.  
    Always happy to help.
    Officejet Pro Series Information - maybe you'll find some links in here more helpful than your manual.
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • Officejet Pro 8500 A909g Scan-To-Network-Folder Problem On New Dell Optiplex 3020

    I hope that I am posting this issue to the correct board.
    I recently purchased a Dell Optiplex 3020 64-bit desktop running Windows 7 Pro. My home network now has the old HP printer and my original 2003 vintage Sony Vaio XP Home 32-bit on wired connections. There is also an HP Notebook 64-bit running Windows 7 Home, using a WiFi connection. I replaced a Linux clone (which had connected ok to the printer) with the new Dell on the same wired connection.
    With the other 2 PCs, I was able to set up Scan To Network Folder using the original HP software with no problems. I used a current setup file from the HP site to set up the Dell. The file is: "OJP 8500vA909_Full_14 HP Webpack". The Dell prints fine, but when I try to set up the network scan folders on the Dell the setup stalls and I get a request for an SSL certificate. I don't know if this is being generated by the OS or by the HP setup file that I downloaded. I can't figure out how to get the network folders to work on the new Dell, and I know next to nothing about SSL.
    To be clear, the old Sony is a 32-bit Windows Home Edition, the HP notebook is Windows 7 Home 64-bit, and the new Dell is Windows 7 Pro 64-bit. Any suggestions will be appreciated. Sometime soon, the Sony will be retired and the OS environment will become much simpler.
    While I'm at it, I probably should update the printer firmware. However, my guess is that I should wait to do that until the old 32-bit Sony goes out to pasture.
    TIA for any advice and suggestions.

    Hi Alla-guy,
    As far as I know, you have posted your issue to the correct board, now let us see what we can do to get it resolved
    I will answer your easier question first, in regards to the firmware. You can update the firmware whenever you are ready! You don't need to wait for the other computer to reach it's end, as the firmware is just within the hardware of the printer and shouldn't affect anything software wise on the computer, so go ahead and update the firmware when you have a few minutes!
    As for the setting up to scan to a network folder, it is odd that it's asking for SSL, do you know if you're the administrator on the new computer?
    I realize the instructions in this Set up and Use Direct Digital Filing for Windows document are for setup, but still have a look and make sure that is how things were going for yourself. Also, it may be a good idea to check any firewalls or anti-virus that you have and temporarily disable any firewalls or programs that could be blocking things over the network.
    Let me know how this goes for you!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Laser jet pro m475 won't print through the wire

    Hi laser jet pro 400 as just decided it's going to print anymore through the wire. Tried three different wires no good. It says not communicating with printer. Tried others computers and it the same.
    Any ideas
    Thanks Craig

    Digcon,
    I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
    I hope this helps.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Laser jet pro CM1415 will not send or receive faxes

    I just bought a MAC OSX 10.9.5 and downloaded upgrades for my laser jet pro CM1415fnw printer plus the firmware upgrade from HP website. The printer will scan and print but will not fax. we are set up for wireless and I have spent the last 2 days trying to figure this out. The message says that no phone line detected. ??? This printer worked perfectly with my old MAC computer but is bing very obnoxious now.
    Thank you for any help you can give me. collette

    Hi @dumtech ,
    I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
    Did you mean you downloaded and installed the Full Feature Software drivers?
    HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
    Are you trying to send a fax from the Mac or from the printer's control panel?
    If you can't fax from the Mac, try the following:
    Check to see if the fax driver is installed.
    Click the Apple menu, and then click System Preferences.
    Click Printers & Scanners.
    If not, the + sign.
    Select the printer from the list.
    Beside USE: make sure it lists the printer's name only/fax.
    Click on the add button.
    Check the driver name that is installed for the printer. Make sure it shows just the printer's name also.
    If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
    Try faxing again.
    If you can't Fax from the Printer, please try these steps:
    Make sure you are using the 2 wire fax cable.
    Run this test for the fax.
    From the Home screen, touch the wrench button.
    Touch the service button.
    Touch the Fax service button.
    Touch run fax test.
    You should get 4 passes.
    Turn the private receive off:
    Go setup/fax setup menu/advanced setup/private receive/turn it off.
    Turn off the error correction:
    Go setup/service /fax service/error correction/turn it off.
    Change the fax speed to medium:
    Go to setup/fax setup /advanced setup/fax speed/change it to medium.
    Clear the saved faxes:
    Go to setup/service menu/fax service/clear saved faxes/OK to clear.
    If you are still having issues, then please follow the steps in this document.
    Cannot Send or Receive Faxes.
    Can you fax from the printer?
    Was the fax and printer driver both installed?
    Were you able to fax from the Mac?
    Please provide in detail the results if you are still having issues.
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Error Code 79 on Laser Jet Pro 400

    Have not had printer long......   Keeps giving message Error 79  it is a all in one Laser Jet Pro 400!!!!!!

    Hi All,
    I found and would like to share one of the root cause of the error in my network.It is caused by unsuccessful printing process of one or more computers in the network. I could have fixed the error 79 with the following few steps.
    1.Turned off power of the Printer
    2.Check and Remove printing process from every computer that can have access for the printer in the network.
    3.In domain network, you cannot cancel the printing process check the owner in "See What's Printing" box
    4.Then log in with that account and try to remove
    5.If you cannot still cancel the printing process you have to remove and add the  printer again.
    After doing this steps on every computer, having access to the printer, in the network, you can switch on the printer and it should be working well.
    Omar-E wrote:
    @Kasba 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar

  • HP LaserJet Pro 200: Scanning to Network Folder on windows server 2012 - can't find folder

    I have searched everywhere and tried every suggested solution with no luck.   Hence this post.
    I have an HP Laserjet Pro 200 on our small company network (domain).   We use windows server 2012 as our domain controller and as our file and print server.
    There is a shared folder on the windows server that is shared read/write with everyone on the domain.
    I can access the shared folder from any computer on our network.
    However, when trying to setup the scan to network folder capability,  the HP web interface always comes back that it can't find the network folder.
    I have tested that it will work on our network if I want to scan to a shared folder on any of the other computers on our network (other than the main server).
    So it appears to be some sort of security / firewall issue with our server, perhaps ?
    Does anyone have any suggestions on how to troubleshoot this issue?   Is there any technical documentation on how a server environment needs to be changed to allow this to work ?   (BTW,  this used to work,  about a week ago and nothing changed except for installing the latest HP laserjet drivers on the windows server. 
    Thanks for any suggestions.
    Todd

    I have searched everywhere and tried every suggested solution with no luck.   Hence this post.
    I have an HP Laserjet Pro 200 on our small company network (domain).   We use windows server 2012 as our domain controller and as our file and print server.
    There is a shared folder on the windows server that is shared read/write with everyone on the domain.
    I can access the shared folder from any computer on our network.
    However, when trying to setup the scan to network folder capability,  the HP web interface always comes back that it can't find the network folder.
    I have tested that it will work on our network if I want to scan to a shared folder on any of the other computers on our network (other than the main server).
    So it appears to be some sort of security / firewall issue with our server, perhaps ?
    Does anyone have any suggestions on how to troubleshoot this issue?   Is there any technical documentation on how a server environment needs to be changed to allow this to work ?   (BTW,  this used to work,  about a week ago and nothing changed except for installing the latest HP laserjet drivers on the windows server. 
    Thanks for any suggestions.
    Todd

  • Scan to network folder yosemite Hp Officejet Pro 8620

    So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

    Hi @robired2 ,
    I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
    Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
    I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
    HP Officejet Pro 8610/8620/8630.
    If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
    Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
    This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
    Re: Identifyin​g the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
    If you are still having issues, let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Scan To network folder - HP officejet pro 8600 cannot connect.

    Good morning,
    For the last week or so, My officejet pro 8600 has been giving me the error
    "Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
    It will correct itself if we restart the computer/printer  in question. but this only solves the issue for approx 6-7 hours.
    Things i have done to attempt to fix this.
    Set a static ip address for both the computer in question and the printer itself.
    updated the IP address using the HP tool.
    reinstalled the HP office program.
    Set DMZ for both the computer and printer.
    Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
    re-setup the network feature on the printer itself.
    however now i am at a loss.
    Any help would be great.

    Hi @Prophet1986,
    Welcome to the HP Forums!
    I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
    Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
    Are you connected wirelessly? Or with an Ethernet cable?
    Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
    In the meantime, please try the following:
    Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
    In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
    Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
    Hope this information is helpful, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • All in one HP Laser Jet Pro 200 Color MFP (M276n) stopped working

    I have an HP Laser Jet Pro 200 Color MFP (M276n) that I had installed and woking fine. 
    I changed my desk and removed the USB from the computer and when I plugged it in again i could not print or use any of the functions through the computer. I'm running 64bit Win 7. 
    I've tried unistalling the printer and downloading the laster driver package from HP.com.
    But when I try installing it and come to where the installationprogram want me to connect the USB-cabel the printer doesn't show up (I can't click "Next" to begin installtion).
    So right know I cant print and I can't reinstall the printer. 
    How do I fix this??

    Make sure the usb cable is plugged in properly, the right port at the back of the printer. If still doean't work, maybe get a new usb cable?

  • How to print envelopes hp laser jet pro mfp m225dw

    Can you please advise as to how I can print invitation style (4 3/8 x 5 2/4) envelopes on the Laser Jet Pro MFP M225dw?  Also, if my template is set up for a horizontal mail merge configuration, how should the envelope be inserted into the printer?

    Hey @Shaggs,
    I would like to assist you today with printing on envelopes with your HP LaserJet Pro MFP M225dw.
    Please refer to the document below for step by step instructions on how to load envelopes in your printers paper tray:
    Loading Plain Paper and Envelopes
    Once you have your envelope loaded properly, open up the program that you want to print envelopes from. Because Word seems to be the standard program that people print envelopes from I'm going to provide you with the envelope printing instructions for that specific program. Should these steps not work for you, be sure to respond to this post with your Operating System and the program that you're printing from.
    What's my OS?
    How to Print Envelopes from Word:
    1. Open Word and click on Mailings at the top
    2. Select 'Envelopes' from the top left hand side
    3. An Envelopes and Labels page should now open. Enter your Delivery and Return Addresses.
    4. Select 'Options' on the bottom right hand side.
    5. Under the 'Envelope Options' tab ensure that your Envelope size is appropriately selected.
    6. Select the 'Printing Options' tab at the top. You now need to select the appropriate Feed Method for your product.
    7. Make sure that you choose the 'Face up' option.
    8. Also ensure that 'Clockwise Rotation' is not selected.
    9. Hit 'OK' and 'print'
    Here is a video for additional instruction:
    Please respond to the this post with the result of your envelope printing. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • OfficeJet Pro 8630 Scan to Network Folder Slow

    I had an OfficeJet Pro 8600 that recently died.  On that printer I had set up the feature Scan to Network Folder, which worked flawless and quickly.  I replaced the 8600 with a new OfficeJet 8630.  Configured the Scan to Network Folder feature identically to how the 8600 worked.  When testing the connection via the web interface, the connection times out and says there is a problem with the settings.  However, if you go to the printer and initial a scan to a network folder, the screen on the printer displays "connecting" and after about 3-4 minutes the document scans to the network folder. 
    HP support had no suggestions other than sending me a replacement printer, but it behaved the same way and was returned.  Out of ideas.  Anyone having similar issues or have any suggstions?
    Rob

    Rob - I encountered the same trouble just today while installing the HP 8630 on a network.  Eventually the scans would go to the computers but it took quite a while - maybe two or three minutes - for the scan to complete.
    I resolved the trouble by substituting the IP address of the computer that hosted the target network folder for the name of that computer.  For example, if the network file path was listed as \\david\8630scans, I changed it to read \\192.168.1.122\8630scans.
    After repowering the 8630, the scan connection was practically instantaneous and the scan proceeded normally and as intended.  You should be able to make this change using the web interface in the scan to a network folder section.  Apparently there is some sort of name resolution problem that is bypassed by using IP addresses.
    Be sure to repower the 8630 after you make the changes to the network path.

  • Laser jet pro 200 will not copy

    Hi, I have had my laser jet pro 200 for at least 6 months and only used it as a printer.  For the first time today I tried to copy something and I got  a blank piece of paper.  I tried the flat bed as well as the feeder and same result.  Hopefully there is a setting I missed.  Any thoughts?
    This question was solved.
    View Solution.

    HI Brian_D_H,
    Thanks for posting what you've done so far, based on that - I've been able to find some troubleshooting guides for you to follow:
    Troubleshoot Copy Quality Problems
    Troubleshooting Print Quality Issues
    If those don't help, and the toner isn't depleted, you'd be best to call tech support for more help. You can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html Please look for the category "Technical Support After you Buy"
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • My Laser Jet Pro CM1415fnw color - will not print ... WILL let me fax...

    My Laser Jet Pro CM1415fnw color  - will not print ... will let me fax... then it goes to a screen like it is thinking ....the screen shows HP.... enerystar.... and a white bar on the bottom ...then it "initializing"  and acts like it wants to print something. Help

    Does the printer ever come to "ready" or Home screen? If it does not then i would recommend calling support and they may be able to help you with restoring the device to factory settings. If this is constantly occuring every time you boot you may want to try upgrading the fw to the latest version. Also if it is just showing "Calibrating" very frequently in the Embedded WebServer (EWS), navigate to IP if you have it, in the "System" , "Print quality", you can can change the calibration timers and see if that helps.
    I am an HP Employee.

Maybe you are looking for