LaserJet 1020 Client Print Hangs

I have two networked computer running Windows 7 Home Premium 32-bit. My HP LaserJet 1020 is shared via HomeGroup between the two computers. When I print from the host computer every thing works fine. If I try to print from the client computer the print job appears in the queue on the host but never prints. I can't delete the job from the queue or anything. If I then restart the host machine the job will finally print upon reboot.
No I've read about disabling Bidirectional Support. If I do that the jobs no longer hang from the client machine, but I can no longer do duplex printing from either machine. The front sides will print, but without bidirectional support the dialog top flip the pages never comes up and the printer just sits there blinking. Obviously this is not a sufficient solution to the problem.
I'm using the latest drivers from the HP site, lj1020_1022-HB-pnp-win32-en.exe which were released on 2009-11-05.

Same problem. Win7 Ultimate (host) and Win7 Pro (client). Had similar issues trying to get an HP1020 to work over RDP at a client's site. Solution: bought a Brother HL2140 instead and it worked right away. When everyone's doing remote access, HP puts out a line of printers that doesn't support remote access. Nice.
HP has to have the worst drivers. They must hire all the developers that nobody else wants.
@Yarnod - Try looking in Device Manager to see if it's showing there (under USB or Other), right-click and uninstall. Then go to Actions and Scan for hardware changes to see if it detects the printer again.

Similar Messages

HP LASERJET 1020 PLUS PRINTER PRINTING PROBLEM

HI.
I AM RAJA PAUL FROM INDIA, I HAVE A HP LASERJET 1020 PLUS PRINTER , NOW A DAYS I AM FACE ING A PROBLEM , WHEN I AM GOING TO PRINT FROM THIS PRINTER , EVERY TIME PRITING LETEER SHOW Distorted characters. WHAT I DO?

Hi @rajahp ,
I see by your post that the printer is printing distorted characters. Thanks for providing the screen shot. I can help you.
It looks like a issue with the toner or possible a hardware issue with the printer or fuser.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner on the drum or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
I have provided a document for cleaning inside the printer and running a cleaning page, resetting the printer and checking the driver settings. Resolving Print Quality Issues.
Try printing a document again.
Let me know the results.
What kind of paper are you using?
Try another type of paper to see if you have the same results.
Are you using Genuine HP Toner?
What is the toner level?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet 1020 Shared printer problem

Hello there I have here an HP Laserjet 1020 connected to one machine and shared to 3 others over the network. Initially the printer works fine. All 3 computers that share the printer are able to print, as well as the host of the printer. However give it 3 days to a week and all of a sudden the printer is no longer able to print. All shared computers and the host are able to see the printer, send a print job, but nothing happens. The print queue is empty as if the job was completed. Occasionally if the host of the printer is restarted a print job will execute but very rarely. The only way that I have been able to fix this problem is to delete the printer from all computers. Reinstall drivers and share the printer on the host machine and share the printer on the following 3 computers. This has become very time consuming as its been done 4 times over the last 3 weeks. If it helps the host machine and 2 computers run XPSp3 and the 4th computer uses win7. Any solution that will help fix this issue will be greatly appreciated. Thanks.

Hi @rajahp ,
I see by your post that the printer is printing distorted characters. Thanks for providing the screen shot. I can help you.
It looks like a issue with the toner or possible a hardware issue with the printer or fuser.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner on the drum or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
I have provided a document for cleaning inside the printer and running a cleaning page, resetting the printer and checking the driver settings. Resolving Print Quality Issues.
Try printing a document again.
Let me know the results.
What kind of paper are you using?
Try another type of paper to see if you have the same results.
Are you using Genuine HP Toner?
What is the toner level?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How do i get my laserjet 1020 to print from my mac? the 1020/1022 driver won't download!

I followed the instructions on the HP website to download the latest printer software. But when I try to add my printer to the queue manually, it asks me to select a driver to use with it, and neither the 1020 nor the 1022 software is in there! There's tons of other printer software, and I tried a couple other drivers, but they don't work. Any help is appreciated. Thanks!
Paul
This question was solved.
View Solution.

Hi Paul,
As the Laserjet 1020 not officeially supported by the OS, you will need to download and install the HP Printer Drivers 2.11 package which include the Laserjet 1022 drivers, those should allow you printing using your device.
Install the package by following the Download below:
http://support.apple.com/kb/DL907
After completing the installation go to System Preferences > Print & Scan and click the Plus sign,
Select the listed printer and click the Print Using drop-down.
click Select Printer Software and then select the Laserjet 1022 which should be available now.
Complet adding the printer and try printing now.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Laserjet 1020 Poor Print Quality printer unused for long time

My Laserjet 1020 sat unused for a long time
I ran cleaner sheets through it
I changed the toner cartridge
I cleaned the inside with a vacuum and air duster (it was not dirty though)
I still get this. Consistently. No change in quality.
What could I have missed?
Thanks

43,
Ink has a limited life span. It is sad, I know. The ink in the printer may just be "old" beyond it's actual age.
I have an old J6480 that I use only occasionally -- it is such a good printer that I keep it in spite of the fact that I might have to change out the cartridges more frequently than when the unit actually runs out of ink.
You might change out the cartridges so you are not coating the insides of the printer with the old ink.
If you are not going to use the printer very often, it does seem to help to keep it stored in a cabinet: dark and enclosed where there is not an abundance of light, dust, dampness, or temperature differences. I keep the J6480 in a cabinet on the other side of the house and use it wirelessly about every six months.
You may have to re-run the cleaning operation a couple of times after you do change the ink; change out the cartridges, test, and then decide.
Click the Kudos Star!
It is a nice way to say “Thank You” for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

HP Laserjet 1020 monochrome printer

Hi Folks, can you help:
My 1020 printer has just stopped printing -windows interactive service says there is a paper jam -Ive looked and there isnt. When I try to print, nothing happens, but the green light goes off & the orange light comes on- the printer doesnt make any noise. The printer diologue box initially shows the print job, then within seconds it changes to "deleting", then print job disappears.
Re troubleshooting, Ive tried : Checked for a paperjam- there isnt one/Ive removed & reinserted the print cartridge/Ive reloaded the paper/Ive reloaded the software/I tried changing the USB cable/I tried to use it on another PC
Nothing has worked and Ive run out of ideas -any help would be greatly apreciated.
Ken

Hi Gaurav,
The printer is not compatible with Mac as you may see below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01973413&tmp_track_link=ot_faqs/top_issues/en_u...
You may try the following workaround and check if tha may work:
Download and install the following package:
http://support.apple.com/kb/dl907
Ensure the printer is powered on and connected to your Mac.
Go to System Preferences > Printers & Scanners.
Click the plus sign and select the printer.
Click the Use menu and then click on Select Software.
Select the HP Laserjet 1022 from the list and click on Add.
Now try printing using the added Print Queue.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

My hp laserjet 1020 plus printer is not working in network in window 98 Pl give me a solution

hiiii...

Hi Gaurav,
The printer is not compatible with Mac as you may see below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01973413&tmp_track_link=ot_faqs/top_issues/en_u...
You may try the following workaround and check if tha may work:
Download and install the following package:
http://support.apple.com/kb/dl907
Ensure the printer is powered on and connected to your Mac.
Go to System Preferences > Printers & Scanners.
Click the plus sign and select the printer.
Click the Use menu and then click on Select Software.
Select the HP Laserjet 1022 from the list and click on Add.
Now try printing using the added Print Queue.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Laserjet 1020 Print Wirelessly Via Time Capsule?

Is it possible to set up an HP Laserjet 1020 to print wirelessly via time capsule? I already know I have to use the 1022 driver, and my printer works perfectly when the usb is plugged into my Macbook air. I plugged it into the new time capsule I just bought and added it on my Macbook as a network printer, but it wont print. Any tips or suggestions would be extremely helpful! Thanks in advance!

Hi there,
I would recommend reviewing the article below.
OS X Mountain Lion: Set up a printer connected to a Time Capsule or AirPort base station
http://support.apple.com/kb/PH10875
-Griff W.

I cant print hp laserjet 1020 plus in domain conttroler system

hi
i have problem with hp laserjet 1020 plus printer i cant got print in doamin network.

Hi dara_sham,
Follow the steps in the document at the link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00381599&tmp_task=useCategory&cc=us&dlc=en&lang...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Printer HP LASERJET 1020 not working in WINDOWS 7 RDP but WORKING IN XP

Our clients connect to server 2008r2 through rdp when they try to print with hp laserjet 1020 printer Its shows failed to print would you like to view the print troubleshooter for assistance. This error only to windows 7 clients,.
Windows xp client can print without any problem.
Hope i will get assist from these page.

Hi Suresh,
Thank you for your posting in Windows Server Forum.
Which version of RDP client you are using for your environment?
I recommend you to use RDP 8.0 or 8.1 for windows 7. Please check that spooler service is started on client side also. In addition you can try to install Hotfix available to resolve printing issue. Please try to download and install below hotfix hope your issue
can be resolved.
Update rollup: Fix printing problems in Windows 7 and Windows Server 2008 R2
http://support.microsoft.com/default.aspx?scid=kb;en-US;2647753
Apart from that if you are using RD Easy print then you can troubleshoot with below link.
Using Remote Desktop Easy Print in Windows 7 and Windows Server 2008 R2
http://blogs.msdn.com/b/rds/archive/2009/09/28/using-remote-desktop-easy-print-in-windows-7-and-windows-server-2008-r2.aspx
Hope it helps!
Thanks,
Dharmesh

Cannot print to HP LaserJet 1020 after installing Reader XI 11.0.03

After installing the Acrobat Reader 11.0.3 update, I cannot print to my old, reliable HP LaserJet 1020 from Acrobat Reader and many other applications at all. Am using Win 7 64-bit. Also have Acrobat 7 Standard and PDF-Xchange 4.0, both of which have become semi-broken after installing the Acrobat Reader 11.0.3 update as well.

One of the things I have experienced in the past with printing PDFs is that it would hang in the print queue. There is a manual method of deleting the print documents in the print queue. But the issue is printing PDF documents that are scanned in and has maybe highlighted text or handwritten notes on the PDF. The printer driver can render it correctly if printing the PDF as a text document. What you have to do is change it so that it prints as a PDF image instead.
To print as an image, open the PDF then click File then click Print. Click the Advanced button on the following window that pops up and select the check box "Print as image".
Now to clear your print queue will be key prior to doing this if the print job is hung in the print queue.
Here is a Microsoft KB Article that explains how to do this. I think it has an available Microsoft Fixit tool you can use as well.
http://support.microsoft.com/kb/946737

How can I determine how many pages my Laserjet 1020 printer has printed in its lifetime?

I am trying to be proactive in determining whether I need to plan to replace my Laserjet 1020 printer. I know that I have seen printouts from resellers/refurbishers which show the number of pages that a printer has printed in its lifetime. I am just trying to figure out how to get this information from my printer so that I can see how much life it has left. Can anyone tell me how to generate this report?
Thanks!!
This question was solved.
View Solution.

Hi davesuff,
You should be able to view the pages printed by going into the driver. Let me know if this works?
1. Printing Preferences
2. Basics tab
3. click on About.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

What happened to the printer driver for the HP Laserjet 1020?

After installing HP Printer Driver Update v1.1.1 for Mac OS X 10.5.3 my HP Laserjet 1020 no longer works. When I sent a print command from any software it seemed to work properly, but nothing printed. The information in printer utility window indicated that the printer was ready and there were no items in the queue.
I removed the printer and attempted to reinstall with the updated driver. However, there is no driver for the 1020 in the driver selection menu, despite the fact that it is listed as one of the drivers included in the update.
Can anyone suggest where I can obtain the appropriate driver?

greg sahli: I followed your suggestion to reset the printing system and re-install the driver update. While there is indeed a Receipt for the 1022 Series pkg, the driver does not appear in the drop down menu. The drivers closest to the 1020 that appear are 1010, 1012, 1015, and 1100. None of these drivers work.
I did find an 80% solution at Macosxhints. I will make do with this until the new OS X system comes out. If it has the 1020 or 1022 driver that works with my printer I would probably buy it. However, if it does not and the fix from Macosxhints doesn't work with Snow Leopard I'll be hard pressed to justify an upgrade until my printer dies.
Anyone interested can find it at the following url, if it is still active (there are no spaces in the url):
http://forums.macosxhints.com/showthread.php?s=eb4fe0d44e9dcd41a8da863618e391ac& t=40933&page=10

My iMac Not Working With My HP Laserjet 1020 Printer

Hello Everyone,
Ok here is the problem my HP LaserJet 1020 has been working fine up until i upgraded to Snow Leopard i am currently running (10.6.2) and i have had heaps of issues with Snow Leopard i just don't know whats wrong with it i thought it was supposed to be Finely Tuned. Anyway back on topic so i put in my HP LaserJet 1020 Disc install some stuff and then i go to Add a new printer via System Preferences and it either Freeze when i click Ok or i have to Quit the process and Add a new printer again, guys i just cant seem to get my HP LaserJet 1020 and i really need it working i run a website and i need to pint things of for documentation this is really doubting that i buy a Mac and a printer dose not even work on it i mean in the Snow Leopard manual it says Printer Driver Updates i thought it meant it would be much easier and simpler but no its all back to the hard ways.
Anyways guys if there is anyone that can help me get my HP LaserJet 1020 to work it would be much appreciated because i havent had much errors or issues with Mac in the past until now this sudden upgrade to Snow Leopard.
Current Operating System:
Mac OSX Snow Leopard 10.6.2
iMac 4 Inch/ 500GB HDD/ 4GB RAM /2.93 GHz
Thanks Your Help Would Be Very Much Appreciated

Hi maxskingsley,
If you are still unable to print from your iMac, the first thing to check wouId be that the printer and the iMac are on the same network.
Now if both devices are on the same network, next I would suggest an uninstall, and reinstall of the software for the printer. To start, I have included the document 'Uninstalling the Printer Software' http://bit.ly/1amRotF. Please click on your operating system, and follow through the steps.
When the software is uninstalled, you will need to reset the printing system of your Mac. I have included the document 'OS X Mavericks: Reset the printing system' http://bit.ly/1bS2qrh. At this point you do not have to re-add the printer. After resetting the print system on the Mac, the next step will be to complete a verify and repair of the disk permissions. I have included the document 'Disk Utility 12.x: Repair disk permissions' http://bit.ly/1bjFnnP. For step 3, the disk that you do want to select is the hard drive. One the repair of the disk permissions is complete, please restart your Mac.
At this point you will need to reinstall the software for your printer. I have included a link to download the 'HP Officejet 4620 e-All-in-One Printer series Full Feature Software and Drivers - OS X 10.9 Mavericks' http://bit.ly/1lC0Orf. After the download has completed, please open the software, and follow through the on screen instruction for installing the printer.
The last step will be to make sure that you have all the latest updates from Apple. Please click on the Apple icon, and then Software Update. Please install all available updates.
Now please try to print from the iMac. Are you able to print successfully?
Regards.
I work on behalf of HP

HP Laserjet 1020 connected to Airport Express - Can't Print from Windows XP

Hi,
I have been using Airport Express for almost a year now, and it works fine with my old LaserJet 1200 connected to it, meaning that BOTH my ThinkPad(WinXP) and PowerBook(OSX 10.3) prints off the printer nicely. Last week I bought a LaserJet 1020 to replace the old printer. Now I can only print off my Mac, and not the ThinkPad.
Here are some additional information:
- Airport Express has been updated with latest updates.
- Using newest printer driver available from the HP website.
- New printer works when connected to ThinkPad via USB.
- New printer works when connected to Airport Express and printing performed using my PowerBook.
Therefore, My conclusion is that Airport Express and Printer is working just fine, and that it's just my ThinkPad not being configured correctly. (Although at the back of my head I am guessing that just MAYBE it's the Airport Express not accepting a different printer)
This is what I did to install the printer from my ThinkPad to work with Airport Express (which is not working):
1. Add a printer
2. Local printer attached to computer (no auto detect)
3. Selected existing TCP/IP port 10.0.1.1
4. Selected my new printer driver
5. Finish
I also tried a few things like:
- Deleting the TCP/IP port and creating it again before installing the new printer again.
- Off both airport express and printer and on again after about 10sec.Airport was on first, and after the LED turn green, printer was turned on and USB plugged into airport.
- Restarting my ThinkPad.
I have tried everything that I can think of, and nothing worked... hence this posting to get professional help.

Hi,
You might want to download and install bonjour for windows to your Thinkpad it is how I got my roomates XP laptop to print on AX.

LaserJet 1020 Client Print Hangs

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