LaserJet 1020 prints blank pages

My LaserJet 1020 printer prints nothing but blank pages no matter what kind of print job I give it. The HP Print and Scan Doctor found nothing wrong, but when I printed a test page at the end of the Print and Scan Doctor's testing, the output paper was also blank. I installed a new cartridge because I thought the old one was out of ink, but the problem reoccurred very soon.

Hi @tps1020 ,
I see that you are having issues with the pages coming out blank. You have already replaced the toner and you still have the same results. I would like to help.
Most likely it is a hardware issue with the printer or the software, since you replaced the toner and are having the same issue.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
This ensures the printer is receiving full power and may help this situation. Make sure the USB cable is connected directly to the computer.
Unfortunately there is no hardware self test for this model. Usually to find out if it is a hardware or software issue, you can print the hardware self test to determine this.
Try and print a test page from the printer driver.
Did it print?
If the issue persists, uninstall and reinstall the software, just to rule that out.
Uninstalling the Printer Software.
HP LaserJet 1020 Printer Drivers.
Test the printer again.
Are you using Genuine HP Toner?
Is the Ready light on the printer?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please let me know the results.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi @tps1020 ,
I see that you are having issues with the pages coming out blank. You have already replaced the toner and you still have the same results. I would like to help.
Most likely it is a hardware issue with the printer or the software, since you replaced the toner and are having the same issue.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
This ensures the printer is receiving full power and may help this situation. Make sure the USB cable is connected directly to the computer.
Unfortunately there is no hardware self test for this model. Usually to find out if it is a hardware or software issue, you can print the hardware self test to determine this.
Try and print a test page from the printer driver.
Did it print?
If the issue persists, uninstall and reinstall the software, just to rule that out.
Uninstalling the Printer Software.
HP LaserJet 1020 Printer Drivers.
Test the printer again.
Are you using Genuine HP Toner?
Is the Ready light on the printer?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please let me know the results.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet 4MP Printing Blank Pages

Hi there,
This is perhaps OT, but a recent issue with my HP LJ 4MP is causing me great anguish and heartache.
Suddenly, for no apparent reason, my HP is producing blank pages. It just runs and runs spewing out blank pages.
I've tried all the IO resets and a cold reset. Unplugging and leaving idle. Unplugged the Asante bridge between the serial and the CAT 5.
After a while I can get it to stop printing blank pages, it works fine for a while, then the interminable blank pages start again.
Has anyone seen such an issue? Any known resolution?
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Matthew,
I too use HP LaserJet 4MP and AssanteTalk Bridge connected to computer via ethernet crossover cable and link from Assante to both my LJ4MP and HPDeskJet855cse, using BelKin QuikNet adapters in a string using RJ11 jumper cables.
My HP driver software is HP8.1.1.
I Never use "BackGround Printing".
I Never use "DeskTop Print Monitor".
The only time I can remember multiple blank copies is when I used to use "Print Monitor and BackGround Printing".
Clear your preferences and get rid of Print Monitor and Don't use BackGround Printing.
HTH.......Bob

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HP printer 1020 Q5911A built in August 2007 fails to print after install. (posted to another solved thread).
I bought a used 1020 (circa 2007 with 2400 pages printed) for some friends. Upon connecting to their Dell desktop, it took off, loaded the USB drivers from window's site, then some drivers from HP's site. Attempts to print cause flashing red and green lights alternately, followed by the printing of a blank page. I tried my laptop but to no avail. I took it home for a more careful analysis which follows:
I have an identical 1020 which I'm very happy with. (circa 2006 with 2400 pages) I downloaded the LJ1018_1020_1022_Full_Solution Original CD install application and the HP Printer Scan Doctor to a thumb drive. By deleting the 1020 printer and reinstalling from scratch, my 1020 prints fine. Connecting my friend's 1020, deleting the 1020 and reinstalling the software, it will not print the test page as requested. Upon re-doing this procedure, I observed that on the first attempt to print the test page, the printer alternately flashes the red and green lights and prints a blank page. Additional attempts to print the test page causes a solid green light and a blank page printed. After several successive attempts to print the test page(5-6), it started printing a document I may have attempted to print much earlier (days). But nothing showed in the queue. It continued to print this document on the next several attempts to print the test page, but I can no longer be duplicate this behavior. This shows that the fuser, etc., is working. (The printed test page by the former owner is what sold me on the purchase.) I installed another toner cartridge, but no change.
I ran the HP Printer Scan Doctor. Everything checks out OK. I'm a retired computer test developer, so I know my way around, but this has me stumped.

Let me clarify. Upon connecting the printer to my friends system, it took off and loaded USB drivers and HP software, but would only print blank pages. One of the pages I chose to print was a scratch document, which appeared to go to the printer with flashing lights on the printer as normal, and I assume it got stored in the printer's memory. By making the printer not-ready (no paper), attempts to print the test page, caused them to show up in the queue. Making the printer ready w/paper caused it to apparently transfer the files to the printer, but they came out blank. (I'm not sure how this works: Does the software in the host construct the test page using data collected during device initialization and send the page to the printer, [which I suspect], or does the printer construct the page on the fly locally and print it?) This was true whether using the Dell desktop or my Lenovo laptop. After deleting the printer and reloading the software on my laptop, the symptoms remained. So I took the printer home to troubleshoot it. Hooking up my printer to my laptop, it would not print until I deleted the printer and reloaded the software. (I take it that there is some data that is specific to the printer that prevents switching printers without reloading the software- perhaps microcode difference. But it appears to download new microcode everytime the software is reloaded. Many years ago I redesigned the Dot Matrix printer tester when IBM went from the 40/80 chars/sec to the 120 cps, so I know that interface, but now everything is intelligent.)
Running the scan tool showed everything working properly, so I assume that its was doing some communications tests as well as some self tests. No !'s.
Having limited visibility to the internals, I just kept trying to run the test page several times. The first page after software reload causes red/green alternately flashing during file transfer, followed by the printing of a blank page. Subsequent attempts printed blank pages, That is untill I kept trying and all of a sudden it started printing the scratch document that I had requested it to print many pages before and over at my friend's house. So it appears that it just kept walking through old memory in the printer and printing whatever it found there, and not the freshly downloaded test page. Wierd! This it continued for 3-4 test pages, probably because I had previously requested it to print the scratch document several times. Like the pointer is not getting (re)set to the correct location in the printer memory after downloading the file.
My laptop runs windows 7. Not sure about my friend Dell, but the symtoms are the same. I appreciate the instructions for a complete uninstall, etc and I will try that. However, I don't have to do that to get it to run my 1020 which is only a year older. I can't imagine they changed the pc card in the printer, tho that could happen. Its like its getting the wrong microcode. How do I interrogate the pc card, or does all that show up on the test page. And can the test page be redirected out of the queue to a file so that it can be examined using document software.
I will download the software and do the procedure as you suggest. However, I hate to do this on my fully functional laptop using my printer. The printer is connected directly to a USB port on the computer.
As a EE, and having the same problem both at my friends house and mine, and with my printer and my friend's printer plugged into the same power strip, I think a power strip problem is remote indeed.
I'll post another reply after I run the HP Printer Install Wizard and report the results.
Thanks much.

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Hi -
I purchased new cartridge yesterday and am still experiencing the same problem. Last night I re-installed the drivers and the printer is still shooting out blank pages. Is there anyway to resolve this problem myself? -
Hoping for some help or advice...
L.

Matthew,
I too use HP LaserJet 4MP and AssanteTalk Bridge connected to computer via ethernet crossover cable and link from Assante to both my LJ4MP and HPDeskJet855cse, using BelKin QuikNet adapters in a string using RJ11 jumper cables.
My HP driver software is HP8.1.1.
I Never use "BackGround Printing".
I Never use "DeskTop Print Monitor".
The only time I can remember multiple blank copies is when I used to use "Print Monitor and BackGround Printing".
Clear your preferences and get rid of Print Monitor and Don't use BackGround Printing.
HTH.......Bob

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Hi davesuff,
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I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Hello kbright,
Welcome to the HP Consumer printer Forums.
The product you have is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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Hi
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02726548&cc=us&dlc=en&lang=en&lc=en&product=439...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Hello @samdolev,
Welcome to the HP Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet 8000N is a commercial product. You can do this at HP Enterprise Business Community.
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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contacts on printer-side of toner/printer connection (this part slides from side to side 1/4 inches, and I tried printing with it in various locations)
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Message Edited by measterbrook on 11-10-2009 09:57 AM
Message Edited by measterbrook on 11-10-2009 09:58 AM

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Hello Jasper2100,
Welcome to the HP Forums.
For the issue of your iMac OS X 10.9.2 printing blank pages from your Laserjet 4700dn, I would like you to review this Apple Forums post: HELP! hp laserjet prints code and infinite blank pages!
As well, I would suggest posting this in the commercial forums, since this is a commercial product. You can click here for the link.
http://h30499.www3.hp.com/hpeb/
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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