LaserJet 2100 error when printing. 080 mb, or 030mb

I have an end user in another city who is unable to print on his HP LaserJet 2100. When he tries to send a page, the print control box says printing.. but then nothing. I had him cycle the printer off, wait, then on, and the first time, we got "032 mb". Had him check connections, the cycle off and on again, and this time "080" came up o nthe screen. He says there are no lights on in/next to the bottons.
Anyone have an idea?

I have exactly the same problem with Adobe Photoshop Elements 6 with Epson R300, only started happening since I installed EasyPrint. I can't uninstall EasyPrint as it does not appear anywhere to uninstall it.
Just to reiterate, try to print, set parameters, press the print button and Adobe Elements 6 closes to Windows.
I tried unistalling the latest version of the drivers and installed the previous, did not help.
Unistalled all Epson Drivers, unistalled Adobe Elements 6, re-booted and installed AE6 again, then original Epson drivers, didn't cure it, so I assume EasyPrint is the problem?
AE6 and Epson r300 worked for 2 years until I upgrade the drivers.
How do we get Adobe to look at this?
DavidaB

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