LaserJet 2605dn Magenta toner quit working

I have a color laserjet 2605dn in my home office. I replaced the magenta toner in Feb 2013 with an original HP toner Q6003A (aka HP 124A) purchased from Office Depot. It worked fine until 3 months ago but now my printer will not or will barely print the red color. All other toners black, cyan and yellow are printing fine it's only red that's missing from documents. The printer says the magenta toner has 51% remaining. I've tried every troubleshooting, cleaning, diagnostic thing I have found on the HP website to no avail. Any ideas what's wrong here?

Hi KeithSDCA,
Welcome to the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi JThorne,
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http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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The reason that you're having this problem is because the scanning mirrors are dusty. If your printer is under warranty then HP will swap out your printer.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi semco72057,
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Hello,
Thanks for the post. I've attached a link below that may assist. Good Luck!
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
I worked for HP but my posts and replies are my own....Thank you!
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LaserJet 2605dn Magenta toner quit working

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