LaserJet 4V

Wondering if there is an on-line maintenance manual for this printer.
I'm having problems with the feed from the bottom tray. Basically, it doesn't. :-)
I hear maybe a small click or something, then the display reports a paper jam. The feeder wheels do not seem to move at all, and no paper moving sounds are heard. I can use the multi purpos tray to feed paper, but much prefer using the lower tray.
Any suggestions are welcome, except for the one that says to get a new printer. <BG>.
Thanks, all!

There is nothing that we can do. The problem you are encountering is that AppleTalk is no longer present on Snow Leopard. There are many many threads here on this issue. You'll need get your device hooked up to the Network (and NO, AppleTalk does not count) to get things working.
How is your device currently connected?
Just trying to help.
Andrew

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HP LaserJet Enterprise 600 M602 driver issue

Hello,
I've got issue with 600-series printers. We use the latest UPD drivrer ver. 61.175.1.18849 and print from XenApp 6.5. The error occurs every time when users try to print jpg files from XenApp session. It only happens with 600 series printers and UPD.
Also I've tried to assign native 600-series driver ver. 6.3.9600.16384 and it works good. But with that driver system says that it's color printer and it brokes our printing reports. These reports are very important for us. So we can't use printer and that driver as well.
Printer installed on Windows Server 2012 R2. All clients are Windows 7 x64. XenApp Servers are Server 2008R2.
Is it possible to get fixed UPD driver or correct native driver for Server 2012 R2?
Regards,
Anatoly

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP LaserJet Enterprise 500 551dn - where did the drivers go?

I go to the download page to download the drivers for this 551dn. I download all windows 7, 8, 8.1, 2008, 2012, so that i can put them on my print server. I downloaded them from here..
<http>//h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5081348&lang=en&lang=en&cc=lamerica_n...
when i get the file, lets say for windows 7/64bit, i choose...
HP LaserJet Enterprise 500 color M551 Printer Series PCL6 Print Driver (no Installer) 61.130.04.12834
24 Sep 2014 21.3
I get the file downloaded (LJEnt-color-M551-Drv-no-installer_12297.exe), i run it, get the security warning and Run. the file extracts - then POOF, the installer is gone.
where did the files go? They aren't on the root of the C: drive, a folder/files were not created on my desktop, no files or folder created in my downloads folder.
I was never asked for a file save location.... ??? really? is this this basic stuff?
Where are the files? this $$$ printer is a brick until i get drivers!
Thanks!
Jason
UPDATE- I FOUND THE FILES!!
First of all, HP... i'm not impressed.
All the files for all the drivers are in a series of temp folders...
C:\Users\-myusername-\AppData\Local\Temp\3\7zS4A73
really?
hope this helps someone.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

Fax function of HP LaserJet Enterprise 500 Color MFP M575

Hi,
I am one of users of HP LaserJet Enterprise 500 Color MFP M575.
I would like to know can I set the printer do not print my fax number and fax header on paper when I fax my document to others.
I had login as admin but I did not see where I can config it.
Thank you.
Regards,
Jimmy Pun

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP LaserJet Enterprise 500 color M551dn - Optional USB Device port

Hi, I'm hoping to buy the optional wireless print server (HP Jetdirect 2700w USB Wireless Print Server J8026A). There is one problem though, the optional USB device port seems to not exist on my printer. I only notice that the USB logo is present where the port is supposed to be. The plastic in the area is squared off as though it is some sort of break away tab and the port is underneath maybe.
There is no reference to this in the manual anywhere and I am really unsure how to proceed. I don't want to damage anything.
If someone experienced with this model (preferably an HP Employee) can confirm the availability of the port and tell me how to access it (Is it a break away tab?). Part of the reason why I bought this printer is the optional Wireless N print server.
Thank You in advance.

Thank You for your reply. The port you are talking about is the front panel port for walk-up usb printing and firmware upgrades. This port is indeed available on the higher end LaserJet 500 (NON-MFP, printer only edition) as I just used it to upgrade the firmware. The port I am talking about is the one on the left side in the ports section which you use to plug in the optional print server (not the computer I/O port).
This is shown in the official manual and the spec sheet so I'm 85% sure the port is there, hp can't advertise and mention something that is not available as this would be a big problem and make the 2700w print server incompatible when it clearly states that it is. I just need someone to confirm the availability and clear my confusion (either from HP, or another owner who bought the wireless print server 2700w).

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP AiO remote doesn't recognize 3rd party toner as compatible in LaserJet M1217nfw MFP

Hi,
I have a HP Envy 17 running Windows 8.1, a MacBook Air, an iPhone and a HP LaserJet M1217nfw MFP. I recently replaced the toner with a 3rd party replacement cartridge and while the printer does give me a "supply memory error" I am still able to print just fine from the Mac and my phone. I am unable however to print from my Envy. The HP All-in-One Remote app in Windows 8 gives me an "incompatible cartridge" message and says there are no solutions availble. Is there a work-around to this?
I am not very good at Windows 8....
Thanks

Hi Thaddeus,
Although the printer may resoponse to some commands, a supply memory error is an error state about the used cartridge.
Due the error message on the screen the HP AIO Remote recognize the cartridge as incompatible, that cannot be bypassed
with any settings, resolving the issue which cause the error message is the only key to resolve a such.
If the HP AiO Remote fails to print in such condition the only solution is to fully resolve the condition by following the steps listed in my previous post.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

AiO Remote and LaserJet

I have a HP LaserJet CM1415fnw and the firmware is 20131028.
It prints perfectly from my PC Windows 7(64bit) and quarter size from my Ipad iOS 7.0.6.
If I use HP ePrint it prints but I get a dirty shadow repeat 56mm down the page for the bottom half of the sheet which is unacceptable.
I would like to use AiO Remote but the program cannot find my printer which is connected to my router by an ethernet cable any ideas would be appreciated?

Hello kingfishers,
Welcome to the HP Support forums. I understand that you are trying to print to your Laserjet CM1415fnw printer. You indicated you have a couple of different issues; printing from iPad is smaller than from your computer, you have print quality issues when using ePrint, and the AiO app doesn't find your printer.
To better assist you, would you please provide some further information:
1)       When trying to print from your iPad are you using Apple's AirPrint feature or the HP ePrint app? Are you trying to print a photo from your iPad when your documents seems to shrink to roughly 1/4 the size?
2)      Are you getting the "dirty shadow" when you print the same document from your computer? Are you emailing the document to the printer or are you using the HP ePrint app?
3)      You indicated that your printer is plugged into your router using an ethernet cable which would be why the HP All-in-One Printer Remote app cannot find it. I've included The Printer Does Not Support Ethernet (Wired) and Wireless Network Connections at the Same Time for your reference.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP LaserJet Pro M177fw and AIO Remote App

Will HP AIO App remote supports HP LaserJet Pro M177fw Multifunction Printer later.
Or is there any other way to control the printer to scan without going back to my computer?

@Ashley8
With regards to the no support of the AiO remote app and the m177, this is only on the iOS and android app.
You will need to use your desktop/computer as your go to scan for the m177.
Sorry
I am an HP employee.
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Please mark the post that solves your problem as Accepted Solution

Loading the laserjet pro 200 color m251 nw one sheet at a time?

How are you supposed to load the laserjet pro 200 color m251 nw one sheet at a time?

Hi Choffman,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Print to LaserJet 3150 Shared by Windows XP Pro

I have an older, but servicable LaserJet 3150 hooked to my Windows XP Pro desktop at work.
A long time ago, I set it up to share with OS X by creatign a virtual printer using GhostScript and some other queuing utility - this made is look like a PostScript Laserwriter. Worked great!
Alas, as common with Windows, the system decided to blow iteself away, and had to be rebuilt. I did not keep recipee, and cannot find it online.
Has anybody seen it? The problem is that the LaserJet 3150 is a impure PCL printer using its own format.
Thanks,
-- Harald

http://iharder.sourceforge.net/macosx/winmacprinter/

Can't install HP Color LaserJet CM1312nfi MFP at notebook HP Pavilion

I bought new notebook HP Pavilion 13-a051sr with Windows 8.1 (x64) onboard.
I'm trying to install HP Scan.
While installing all-in-one HP Color LaserJet CM1312nfi MFP using "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe" can not get after the dialog window "Locating the printer". Printer could not be found even if I write down printer' IP-address. The latest printer firmware is already installed. Firewall is disabled, antivirus is closed.
I installed printer without any problems using it IP-address. What can I do in order to install scanner module?

HP Print Drivers

LaserJet Pro 200 color mfp m276 Printing issues

I have had this printer for about a year now. Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax. I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines. It gets so bad there is more ink on the paper than white when it does this. Have tried everything I can think of to cure this to no avail. I am running hp cartridges and just plain white paper. Any ideas as to how to fix this. These lines are thick lines, just not _____ but are about 1 " wide each.
I really need help with this really soon or I will have to replace it with another brand. I use this in my office and can't have important faxes coming across with all these lines so I can't read it. I posted this Saturday and still waiting for someone to respond.

Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next, click the link for firmware.
Try printing again.
If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet pro 100 color mfp m175

We have a number of HP LaserJet Pro 100 Color MFP M175's in our school. They are connected to the network via ethernet cable rather than wirelessly. A number of users print to them either from a Windows XP (running service pack 2) desktop or from a Windows 7 (newly built) laptop. They were working fine for a few days and then all of a sudden they may have any of the following problems:
unsupported personality error printed at the top of a lot of pages (ie you may try and print one page but hundreds of pages come out with this error).
there may be an invalid driver error on the control panel on the printer
there may be weird alien-looking characters at the top of hundreds of blank pages
initially all of the printers had the driver installed that came with the printers, when we started getting the error, we then tried running the diagnostics doctor on the hp web site, which said all the drivers were valid. We have also tried using the universal print driver from the HP support website, but still get the problem after a few days. We can make all of the errors go away by re-installing any of the above drivers, but then the problem starts happening again after a few days. The server is Windows 2003R2 running service pack 2, we have tried installing the drivers on the server too, but they won't install. Another printer was set up this week in the school office which only has people printing from Windows 7 machines and doesn't have the error - this could be because it's too soon to happen yet, or maybe because there are no Windows XP machines printing to it? (It does print through the same server as the others) Help would be greatly appreciated, we are a school and so can't afford to be wasting lots of paper, plus this is taking up all of our time rather than fixing other issues! thanks in advance

Tammy, sounds like there could be a couple things that might cause this issue. The first of which is that the RJ45 cable you are using to connect the printer might have become corrupted. I would replace that cord and see if the issue remains.
Second, I want you to see about updating the firmware from this website :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5076465
If that still presents issues, you can use that same website to download the more recent drivers. I would uninstall the old version you have on the computer and then open that link and install the full feature software.
Let me know how that goes and I will get right back with you!
I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer

Hoping for repsonse from HP, re: Laserjet 400 Color MFP M475dw can not locate wifi network

Greetings!
MY HP Laserjet Pro 400 Color MFP M475dw (9 months old) no longer finds any wireless network in my home. It worked fine then stopped for no reason I can determine. Nor will it print via USB cable direct from my PC. I opened a case with HP on 9/1/14 for this issue (Case [Edited for Personal Information]) but have only received emails from HP asking for a valid phone number and the address of the printer location, all of which has been provided several times. The first email from HP gave me a phone number to contact HP but that number was missing a digit (1-890-946-500). Please help! This printer is the only color printer I have to use for my home-based small business. Thank you! Wendy [Edited for Personal Information]

Hello @windypoo ,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

LaserJet 4V

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