LaserJet 500 color MFP M575 ePrint

I have enable ePrint on my new HP LaserJet 500 color MFP M575 when I first got it. A lot of changes to the configuration has now been done and ePrint does not work anymore.
I tried to reset it, disabling and re-enabling HP Web Services on the embedded web server, but the tab for "HP Web Services" does not ever come back even after a reboot. I also disabled the Web Services, rebooted and re-enable them and rebooted again, that also did not bring back the "HP Web Services" tab.
Because the tab never comes back I can't get the new code for the printer.
I have the only firmware available for that printer, the one dated the 12th of April 2012.
I really don't know what to do now.

Hello BMagny,
It sounds like you may need to preform a semi-full reset on the printer. I cannot give you instructions on how to do this over the forums, instead you will need to contact tech support directly. You can find the number here.
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HP LaserJet 500 color MFP M570dn ePrint information sheet won't print

When I attempt to Enable Web Services Connect I receive a message that an information sheet will print that contains important information. That information sheet doesn't print. After selecting OK, there is another button on the right that says "Print Information Sheet." Pushing that button also doesn't print an information sheet. However, I can see that it changes the printer's ePrint email address.
When I go to: https://www.hpconnected.com/us/en/#devices/ to add a new device to my profile, I'm asked for a printer claim code. When I paste in the part of the printer's newly issue email address before the "@" sign, I receive a message that there is an unexpected error. (HP technical support told me that this part of the email address was the claim code)
This is a new printer (it came yesterday). How do I fix this? I spent 1 hour and 45 minutes on the telephone with HP technical support and they were unable to fix it and couldn't really say what to do next. They said maybe there was some sort of problem with HP's cloud service and that I should keep trying back. I've tried back a number of times over 24+ hours with the same result.

Thank you for posting this information on our forum boards. At this moment in time, I do not have an answer to your question as to why you can't register your printer with the HP Connected cloud however, I have taken steps to investigate.
Please be patient and hang in there with me. If you can, could you please try and register your printer again in a few days and let me know the results. You may have to disable and enable web services to get a new printer code as the codes are only good for 24 hours.
Please know that I am activately pursuing this issue however it will take time to get to the root cause.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

LAN settings for HP LaserJet 500 Color MFP M575: printing OK, network access NO

Printing OK but Network access NOI have a M575 in office LAN.IP 169.254.204.142Subnet 255.255.255.000Router 169.254.204.1Other computers 169.254.204.2-100Everything was good. But couple days ago I was not able to connect to my HP from browser. I was check settings and: IP address on screen HP - 0.0.0.0 I can printing on my HP!!! (destination of printing is: HPLaserJet500ColorMFPM575)but can’t to change settings. I can't change IP adres in JETDIRECT printer's menu. In command prompt PING of 169.254.204.142 is OK… Hand settings IP on start (1/8 click ), searching in administrative menu, cold reset… nothing I don’t know what I can to do else.

This is my IPConfig screen:C:\>IPConfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : T420
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
#2
Physical Address. . . . . . . . . : 60-D8-19-D8-A4-3B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-21-CC-66-CA-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::385f:1def:62ae:8cd5%75(Preferred)
IPv4 Address. . . . . . . . . . . : 169.254.204.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 29 xxxxxxxxxxx 2015 15:25:46
Lease Expires . . . . . . . . . . : 30 xxxxxxxxxxx 2015 15:25:46
Default Gateway . . . . . . . . . : 169.254.204.1
DHCP Server . . . . . . . . . . . : 169.254.204.1
DHCPv6 IAID . . . . . . . . . . . : 1610621388
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-69-54-50-00-1E-37-1A-5A-E8
DNS Servers . . . . . . . . . . . : fe80::5ef9:6aff:fedf:5f3b%75
169.254.204.1
169.254.204.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6205
Physical Address. . . . . . . . . : A0-88-B4-D2-3E-B0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 57:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{32EA8AA7-0304-411D-9B3C-9BE6D6E53F7D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 135:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{0E880DF2-FD27-4BF8-BBD9-EA726316C1FE}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{FFBD17DC-A12B-469A-8135-C63D9BBEBB31}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\>

HP LaserJet Enterprise 500 color MFP M575 control panel display

HP LaserJet 500 color MFP M575 have no Display. and is not anymore possible access any function. What is the problem behind that ?How can we solve this issue ? is it the problem with the control panel display or the logic board ? there is no dim memmory instaled in the system .

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Fax function of HP LaserJet Enterprise 500 Color MFP M575

Hi,
I am one of users of HP LaserJet Enterprise 500 Color MFP M575.
I would like to know can I set the printer do not print my fax number and fax header on paper when I fax my document to others.
I had login as admin but I did not see where I can config it.
Thank you.
Regards,
Jimmy Pun

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

Update ip address, HP LaserJet 500 color MFP M570 PCL 6

Hello,
I am having an issue with my HP LaserJet 500 color MFP M570 PCL 6 printer. The error message i am receiving, while trying to scan, says I need to update my ip address. How do i do this?

@cuellorojo
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Thank you,
Omar
I Work for HP

HT4356 HP LaserJet Enterprise 500 color MFP M575 Airprint?

I installed a new HP Laserjet 500 (great fast printer) and all Mac's and Win7 have no trouble printing but iPhone's and iPad's do not find the printer. It is plugged into the Comcast Business gateway which is perhaps not AirPrint compatible? The wireless access point is an Airport Express with up to date firmware. There is no newer firmware for the printer.
I wished there were another way to check whether this "AirPrint" service is on or off on the HP. My SNMP network thingy on the iPhone shows HTTPS (443), HTTP (80) (great web interface!), Telnet (23), FTP (21) Line-printer (515) and Internet Printing (631). Should I be seeing something named Airprint or is the Internet Printing it? I did not enable and subscribe to HL ePrint. I never had to do that with other HP printers to get AirPrint working.
Any insights or things I should have done?
It is not on the list.
http://support.apple.com/kb/ht4356
HP support said it works, It does not for me.

There is a place to verify that AirPrint is On.
Networking Tab, then Other settings. Bonjour and Airprint are Tick'd on mine, though no love printing to it via iOS.
I'm able to get ePrint to work just fine, its the other iOS AirPrint apps that cannot see the printer.

Hp laserjet pro 500 color mfp m270dw

i have one new hp laserjet pro 500 color mfp m270dw in my office. can any anyone show me how to setup password or enter password i really like my printer have a password.
thanks
student

Hi @wbobo,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this by clicking the following link: Printers - LaserJet.
Hope this helps, have a good one!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

How to lock the Printer of LaserJet Pro 500 Color MFP m570dw

how to lock the Printer of LaserJet Pro 500 Color MFP m570dw

You can set a control panel lock security level and password for your HP LaserJet series printer. To lock your printer, follow below link:
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-bpl03612

LaserJet Pro 500 color MFP M570dn

Does the LaserJet Pro 500 color MFP M570dn support wireless printing from computers using Windows 7?

Hello TSH123,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
The support page for your product may be helpful in the meantime: HP LaserJet Pro 500 color MFP M570
I hope this helps!
JERENDS
I work on behalf of HP
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printing grayscale by default in the HP LJ 500 color MFP M570dw

Hello!
Help me please, tell me how i can set by default for this printer printing grayscale?
I have mac os, and windows, but in the driver settings i don't see this tick.
And i need choose printing grayscale every time when i printing from any application.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I have provided the HP LaserJet Pro 500 color MFP M570 Support page.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet 100 color MFP M175nw. impossible de réinstalé le driver de l'imprimante

Bonjour,
imprimante: LaserJet 100 color MFP M175nw.
système d'exploitation : windows 7
le scaner de marché plus , j'ai utilisé HP Print and Scan Doctor qui ma demmandé de désinstalé et de réinstalé le driver de l'imprimant.
mais impossible de le réinstalé :
Préparation ok
connection du produit ( restre longtemps sur 99%)
message d'erreur : une operation à mis trop longtemps à s'executé. il sagit d'une erreur fatale empechant l'utilisation du produit.
merci de m'aider

Hi,
Here is a document that might help resolve your issue, Echec d'impression de la tâche d'impression HP ePrint.
Please let me know if this helps resolve your issue, and good luck!
<via Google Translate>
Salut,
Voici un document qui pourrait aider à résoudre votre problème, Echec d'impression de la tache d'impression HP ePrint.
Se il vous plaît laissez-moi savoir si cela permet de résoudre votre problème, et bonne chance!
TheCurmudgeon
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Manual duplex printing doesn't work for LaserJet 100 color MFP M175a

Hi !
OS Windows 8.1. Printer LaserJet 100 color MFP M175a. Driver version 61.108.8.10073 date 2011 Apr 13th
1. After switching on checkbox "Print on Both Sides (Manually)" on "Finishing" tab of Print Properties Dialog and
start printing, dialog with instruction how to turn paper appears. Then printer must print odd pages, stop for
turning paper and then continue printing of even pages on the back side of paper sheets. But my device prints
all pages sequentually in order 1,2,3,... without any breaks. What is it- my mistake or possible bug in driver ?
2. Windows API function DeviceCapabilities with fwCapability=DC_DUPLEX for this printer returns 0 (duplex printing
impossible). This value for any other HP printer, even without automatic duplexer, always equel to 1.
This question was solved.
View Solution.

Hi @Up205,
I see by your post that you are having issues manually printing two-sided. I can help you with this.
The software for this model on Windows 8.1 is the Basic Solution Software and Driver. This basic software solution provides print and scan functionality only. Did you download and install the newest drivers?
HP LaserJet Pro 100 color MFP M175nw Drivers.
Check to make sure Bidirectional Support is Enabled.
Go to the start up screen, (tiles menu) type in "Devices and Printers", select settings, click on Devices and Printers, right click on the printer, left click Printer Properties, on the Ports tab, put a check beside Enable Bidirectional Support.
You might have to restart the computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet 400 Color MFP M475dw Problems in OS 10.9.4

I'm using a 2013 MacBook Pro, 2.4 GHz Intel Core i7, 9 GB 1600 MHz DDR3. I connect via wifi to the referenced printer (for almost a year now). Since updating to OS 10.9.4 I am able to print only one document at a time. Attempting to print a second document generates the message "Printer is not connected." If I turn the printer off and back on again, I'm able to print one document. Then the same thing occurs again. I have done the following so far, all to no avail:
Downloaded and installed latest driver (specifically for Mavericks) from HP
Checked for Apple software updates and found none
Reset the printing system (per instructions elsewhere in these forums)
I updated to OS 10.9.4 on July 5th and that is when this problem started. Where do I go from here???

And BTW, here's a repost of what I posted on July 7th:
I'm running a 2013 Macbook Pro, 2.4 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OS version 10.9.4 (updated to this OS version 5 days ago, on July 2nd). For a little less than a year I've been printing to a HP LaserJet 400 Color MFP M475dw via wireless connection. A few weeks ago I began to have numerous "printer is not connected" events, and it reached the point I could not print anything - from my MacBook, my iPad Air, or my iPhone 5S. I discovered there was an updated printer driver on HP's website, specifically for OS 10.9. Downloaded and installed it, and the problem was seemingly solved.
Then I updated the OS to 10.9.4. AARRRRGH!!!!!! For the last 5 days, the printer will - sometimes - print the first document in a queue of 2 or more and then, while the printer is still "running," tell me the printer is not connected. I turn the printer off and back on, get one print job, then have to repeat the process. Here are all the things I've tried to resolve the issue:
Verified settings on the printer to make sure everything is set up properly
Restarted Airport Extreme, printer, and MacBook (multiple times) -- clarification: I turned off both the MacBook and the printer, then unplugged Airport for a few minutes, replugged it, restarted the printer, then restarted the MacBook
Reset the printing system (as suggested elsewhere in the Support forums), which basically removes all printers from the MacBook, then lets you add back those that you want - presumably with the most current driver(s).
Searched help/support forums on Apple, HP, and the internet in general
Found a firmware update for the printer on HP's website -- but it is not compatible with OS 10.9 (only goes up through 10.8). I downloaded it and tried, even though 10.9 was not listed, and the "app" wouldn't even open.
All of these efforts have been to no avail. The problem persists, and I'm at my wit's end how to solve it. HELP, please..........anyone??????

LaserJet 500 color MFP M575 ePrint

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