LaserJet CM1312 MSP series spooler issues on Windows XP/BootCamp on MBP

In a mixed environment:
Mac G5 connected by ethernet to router,
MacBook Pro wireless connection to router and
Windows XP PC tower connected by ethernet to router,
the CM1312 connected by ethernet to router prints fine except for:
the MMPro (while in BootCamp) and the PC running Windows XP where there are spooling errors and printing fails.
I need to better understand the issue and find a solution asap.

Did you install the right device driver for your hardware???
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=18972&prodSeriesId=3558902&prodNameId=3558903&swEnvOID=228&swL ang=8&mode=2&taskId=135&swItem=ma-60887-3

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go to http://www.hp.com/go/tools may help resolve the issue.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
I work on behalf of HP.

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This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
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Print spooler issues with windows 8

printer stopped when i switched to windows 8.
error message telling me print spooler is not functioning
unable to get it to function...every probram indicates that printer is working properly, yet it shows that I have no printer installed and my printer cannot be found or activated no matter what I do.
Joseph J Grech

Hi,
If updating the printer driver cannot fix the issue, please also try the following steps:
Clear Printer Spooler Files and Enable the Spooler Service
=================================
1. Run "Services.msc" (without the quotation marks).
2. Double-click "Printer Spooler" in the Services list.
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4. Navigate to "%WINDIR%\system32\spool\printers", delete all files in this folder.
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Display and driver issues with Windows 7 on i5 MBP

Hello-
I just purchased one of the i5 Macbook Pros, and set out to get Windows 7 working through boot camp. I did this on an older model (32-bit) previously with no problems.
This time around, installation of Windows worked fine, but I have had some trouble getting all the drivers working. The setup.exe program on the OS X DVD didn't want to run at all, I had to do a workaround from the command line that I found on a forum (otherwise I just got a response of "Bootcamp x64 is unsupported on this computer model").
Eventually I got (at least some of) the drivers to work, but there are still some issues.
After installing the drivers, things like brightness and two-finger clicking started working. A number of other things still aren't, though:
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Thanks!

I just used winclone to move my Win 7 from my Core2Duo MPB to an i5 MBP and had to do a few updates and have eneded up in pretty much the same place as you. I won't bother installing from scratch. I'm guessing we just need to wait for some bootcamp updates for these new machines.
For those of you who are looking to migrate your bootcamp partition over, winclone made it easy - I followed the directions for resizing and Win7 boots, does a disk check, then installed many of the new drivers automatically. There are some drivers that are still needed however, wifi and video. I also so a USB driver issue but have to look at that a little closer before I comment.
Best of luck,
Simon

Unique issue:installing windows via bootcamp

Hi
I tried googling for my issue and it looks like I am the only one facing this problem hence I suspect that I am missing or doing something wrong. Before I describe a background:
I am running late 2006 macbook pro with core 2 duo. It is running Snow Leopard OS 10.6.8.
What am I trying to achieve:
I have the release preview downloaded (way before the final version was released and I have not succeeded in installing even after it is officially released). I want to try this first given it will work till January 2013 and if all goes well I would like to install a licensed version. I am so fed up with my macbook pro and starting to hate Apple as each day passes.
According to all the tutorials online, the step to do this is run bootcamp>it will attempt to download windows support software (it attempts to download but fails consequently as mentioned in many tutorials, but not an issue if we already have the windows support software in a disc which I have too)>then click the next option to continue installing>I select how much space I need to assign for each operating system>then select the bootcamp driver partition to start installation>after inserting the windows disc and completing the installation and reboot> install the windows support software and drivers.
What happens in my case:
Start bootcamp>gives two option 1. to download windows support software or 2. if I already have the windows support files I can continue with installation> I continue with the installation>gives me a screen where I select how much space I allocate for both the operating systems>it partitions the drive>asks me to insert windows installation disc and continue> I insert the disc and continue, the machine reboots from windows installation disc>asks me to select the language>I see the installation screen>first step is it shows 'gathering device information' and this is the place where I am stuck.......
It comes up with popup window and says the disc containing device drivers are missing, please insert the disc (am i not support to run the windows support software after completing the windows installation? as mentioned in all the tutorials.) I am not sure what disc it is looking for. At this moment, I cant eject the disc with windows installation and insert the disc with windows support software as the eject button never responds, therefore I had the windows support drivers also in a usb pen drive which I browse and select - still it says 'no updated drivers found' and never gives me the option to continue with the installation. So i am fed up with this. What driver is it looking for at this moment and why did it not ask me to select the partition where I have to install the windows as mentioned in many tutorials online.
my snow leopard has bootcamp 3.0.4 version and software is upto date and cant update to new software (yes maybe after I install windows and via windows I might be able to update but not now)
Please help, I atleast want my macbook pro to run windows as it is already getting outdated and new photoshop CS and others dont support due to graphic hardware incompatibility and many others slowly cropping as it is aging.
If there is already a similar case in this forum please point me but I can find it anywhere in the web.
thanks
Sany

Are you saying that you did not complete the Windows 8 Installation? If so, you have more problems than just the drivers. Installing the drivers is supposed to occur after the Windows installation.
Please note that no Boot Camp drivers exist for Windows 8. Apple will release these drivers whenever Apple decides to. As users, none of the people on these discussion boards know for sure when this will be. Some of the users have suggested using the most up-to-date Boot Camp drivers, written for Windows 7, on Windows 8, but installing these in Windows 7 Compatibility Mode. Regardless, there are users on these discussion boards reporting major hardware malfunction, including frequent reboots (horrible for the system board, the video card (if any), and the hard disk drive) and full drive corruption (which affects your Mac OS and the Windows OS), among others. To have a reasonable timetable, it took Apple 89 days following the initial release of Windows 7 to release updated Boot Camp drivers that would handle Windows 7. Using this fact with our present situation, you are looking at January 22nd or 23rd before you might expect Apple to release drivers that will work with Windows 8. Trying to do this early on, you may end up making your system completely unusable. Judging by your previous posts, you are loathe to do so.
I would suggest waiting. Windows 8 is so touch/gesture-centric that the touchpad on your 2006 MBP will feel quite limiting. If you had a unibody MBP, Windows 8 might still be attractive, as the surface area on the touchpad is far greater. All-in-all, in your situation, saving up for a newer ultrabook with touchscreen is probably the best option to getting the most out of Windows 8. You've already stated that your computer is now virtually useless for the applications you most frequently run and you are trying one last gasp effort at restoring some of that usability by installing Windows 8. Consider that 6-7 years for a computer is practically an eternity for up-to-date software on the order of Photoshop. The only thing I can think of that might restore some of your capacity to use the hardware of your MBP longer is going the Linux route and using Gimp instead of Photoshop. Windows is seldom the route to take if your hardware has aged as much as yours has.

Issues with Windows 8 (bootcamp) and microphone

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There is a Boot Camp forum you can post to. Iclcik Apple Support Communites above then type in Boot Camp in the search field.

No detectable wifi hardware in windows 7 bootcamp partition MBP?

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mangeroj wrote:
still not working, input woud be appreciated
You'll likely get a faster reply to your Boot Camp related question in the Boot Camp forum https://discussions.apple.com/community/windows_software/boot_camp

LaserJet M1319f MFP Installation issue on Windows 7

Dear HP support team and community members,
I'm currently trying to install HP LaserJet M1319f MFP connected by USB on Lenovo Q190 machine /Intel Core i3 processor/ running freshly installed Windows 7 Enterprise 64 bit with Bulgarian language pack, all current updates, Microsoft Forefront Protection /I also tried to disable the Real-time protection/, UAC disabled, administrator account, IE 11, .NET Framework 4.5.1.
The priter was working correctly with Windows XP.
I downloaded the driver package from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=bg&dlc=en&sw_lang=&product=3547...
After the installation process reach the "Copying files to the hard drive" stage the installer return error Printer Software Installer stopped working.
I tried running with Administrator privileges and/or Windows XP SP3 compatibility mode, but the same error occurs.
I tried Microsoft Fix It software for install/uninstall drivers too,but with no luck either.
I cleaned the cashe and temporary files around 10-15 times.
Windows update is not helping with the drivers too.
I tried to extract the files from the installer and manually add the printer and got error that the installation was not successful and below it says The file was not found /if I recall it correctly/
After that I tried HP Print and Scan Doctor software, but it displays that there is no driver installed and redirecting me to the driver download page.
I tried the Driver Wizard software too, but it returns that this model is no supported.
I tried to change the windows startup to "Selective startup" with "Load startup items" unchecked and all non-microsoft services disabled, but with no success.
Under Safe mode the install won't complete because of the Print Spooler service not running, which is running normally otherwise.
The "ntprint.inf" file is present in the "Windows\inf" folder, the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviroments\Windows NT x86 has only Drivers and Print Processors subkeys and the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors has only Local Port, Microsoft Shared Fax monitor, Standard TCP/IP Port, USB monitor and WSD port subkeys.
The folders Windows\System32\spool\PRINTERS and Windows\System32\spool\drivers\W32X86 are empty.
I ran sfc /scannow in cmd with administrator privileges, but there was no integrity violations.
I tried to disable the IE component, but no luck either.
So now I’m out of any ideas how to connect that **bleep** thing… I hope that someone can help me with this issue.
Currently the devices without installed driver in the Device Manager are "Hewlett-PackardHP LaserJet M1319f MFP" /Hardware IDs USBPRINT\Hewlett-PackardHP_La28A1 and Hewlett-PackardHP_La28A1/ and HP Scan /Hardware IDs USB\VID_03F0&PID_5817&REV_0100&MI_00 and USB\VID_03F0&PID_5817&MI_00/
I forgot to mention that I tried all kind of variations with these solutions with and without printer plugged in.
Thank you very much in advance for any kind of guidelines.
Best regards,
Ivan
P.S.: At least I think that I managed to gather all known related solutions in this topic…
This question was solved.
View Solution.

Hello Gemini02,
First thank you for your assistance!
I uninstalled the IE 11 and install IE 10, but with no success related to the driver issues. I just want to mention to those who are trying to do the same that IE 11 should be removed from Add/Remove Windows components and from Installed Updates.
As for the solutions from your post:
Solution 2: The build in troubleshooting is reporting that no driver is installed (obviously...), but is not helping much with the installation. Windows updates are not much of a help too... The device manager is finding the device, but can't install the driver. More detailed information about the devices in the Device manager you can find in the end of my first post.
I'm posting some screenshots of the issue so that you can get clearer picture of the situation.
So basically I'm downloading the official drivers from the link in my first post. I'm sure that the drivers are the correct one as I downloaded them several time to clear the possibility of technical mistake.
But when I try to install them I get the following error:
The Event viewer information is as follows:
The reports are:
Critical error (red mark):
Faulting application name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
Faulting module name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
Exception code: 0xc000000d
Fault offset: 0x0000000000047bca
Faulting process id: 0xed8
Faulting application start time: 0x01cfb2fc6900c47e
Faulting application path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
Faulting module path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
The information above the critical one:
Fault bucket 3550555182, type 5
Event Name: PnPDriverImportError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: 00000002
P3: HPM1319.INF
P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0e78848b
Analysis symbol:
Rechecking for solution: 0
Report Id: b390829e-1eef-11e4-94ed-50af73237b10
Report Status: 0
The next in line:
Fault bucket 3550555182, type 5
Event Name: PnPDriverImportError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: 00000002
P3: HPM1319.INF
P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0cd08ac2
Analysis symbol:
Rechecking for solution: 0
Report Id: b390829f-1eef-11e4-94ed-50af73237b10
Report Status: 0
And the last one:
Fault bucket 3413207808, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: ProductInst.exe
P2: 1.0.5.3
P3: 50cedca3
P4: ProductInst.exe
P5: 1.0.5.3
P6: 50cedca3
P7: 0000000000047bca
P8: c000000d
P9: 0000000000000000
P10:
Attached files:
C:\Users\Петя Станева\AppData\Local\Temp\WER8314.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ProductInst.exe_d56e40a56282daea123243fa1f100faa5e2bf_06a92cda
Analysis symbol:
Rechecking for solution: 0
Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
Report Status: 0
Solution 3 can't be applied to the current case as I can't install the software so I don't have what to uninstall/reinstall.
I cleared the cache and disabled all optionally installed software in msconfig as suggested, but the issue with the installer is still not resolved.
Solution 4 is not relevant as the device was working fine two days ago.
Solution 5 is difficult for implementation too as the location of the device is in some kind of rural area and it is vital for the implementation of the daily duties of the employee.
So after the failure with the solutions provided in the article I tried to extract the installer to use the drivers and manually install the printer using the file HP1319fp.ini with the "... MFP" driver selected. I set it at new local port named USB. I'm posting the screenshot of the error i get in the end of installation:
After I press the OK button in gets in a loop by returning to the previous page.
I tried the same drivers with existing port USB001, but got the same result as with the new port.
Currently I will try to rename the SoftwareDistribution folder in case that this is kind of windows update cache issue, but don't think so... I begin to think that this device driver is somehow not compatible with the computer hardware...
Thank you and I apologize for taking your time with such issues!
Best regards,
Ivan

HP laserjet 1200 series pcl5 driver for windows 7 64bit and windows 8.1 64bit

Dear
I need
HP laserjet 1200 series pcl5 driver for windows 7 64bit and windows 8.1 64bit
can anyone provide me ? no links to read text, direct solution is welcomed
thanks in all

Hi.
You may download the Universal Print Driver PCL5 below, it is compatible with both Windows 7 or 8 64-bit.
For USB select Plug n Play, for network select Tradiotional Mode and follow the steps by setting a TCP/IP Port with the IP Address of the printer:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=29790&spf_...
Please let me know of any issuesm
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Is there a univeral printer driver for HP Color LaserJet CM1312 MFP on Windows 7 64 bit?

I had bought a HP Color LaserJet CM1312 Multifunction Printer last year - up to now I could print out via the computer of my doughter (Windows XP), but now this computer is bugged and I would like to be able to use also my own Windows 7 64 bit Computer. Unfortunately the "Full solution" does not work at all, while there also appears to be no Universal Printer Driver for my special printer. In other words: I can´t use the printer and I am upset (HP at its best?).
Is there any way to get a printer driver that does what it is supposed to do?
Despaired...
MKunst

Have you tried downloading and installing the drivers from here?
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18...
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

HP Color LaserJet CM2320 MFP Series PCL 6 - Colour Priniting Issue

Hi,
We have a HP Color LaserJet CM2320 MFP Series PCL 6 at work and it has started to print incorrect colours, when printing a document that should come out as grey and red it comes out as green for the grey and yellow for the red. Some of the cartridges are getting low but none have run out so not sure what to do. Can someone please help as we have things we need to print but they are not printing correctly.
I did try calloing for support hbut after speaking to two sets of people I got put back onto the voice active service whcih just took me around and around in circles and didn;t get me to human being so I gave up.
Thanks
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HI DeePure,
Print out the supplies status page, and let me know if all the colors print correctly?
Do you have an extra set of cartridges we can use to troubleshoot with?
Print the supplies status page
Follow these steps to print out the supplies status page from your printer.
On the Printer’s control panel, press the Setup button.
Press the down arrow to highlight Reports , and then press OK .
Press the down arrow to highlight Supplies Status Page , and then press OK .
Figure 1: Supplies Status Page
I am an HP employee.
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Please mark the post that solves your problem as "Accepted Solution"

My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Other solutions requested: CP1210 Series Cartridge Alaignment in Windows 8.1

Hello,
Adding to the original post (copied below), I'm also using Windows 8.1 on my knew computer, and seems to have the same problem.
I tried the solutions you suggested, but the problem percist.
The printed colors are offset. The black color is always sharp; but the yellow, cyan and magenta are not alligned which result in a blurred picture or text the moment colors are needed.
I tried to change the carthridge twice (not mentionning the $$$), thinking that might have been the origin of the problem.
Please help me
-----Original post and reply-------
domer
Student
Posts: 1
Member Since:‎01-01-2015
Message 1 of 3(42 Views)
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CP1210 Series Cartridge Alaignment in Windows8.1
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‎01-01-2015 09:02 AM
Product Name: CP1215
Operating System: Windows 8.1
Is there a workaround for the sorry excuse for a Windows 8 driver for the CP1215 color laser printer?
Just spent $320.00 to replace all four cartridges but color prints come out blurred due tocartridge misalignment.
The old Toolbox utility in Windows XP is not available for the Win 8.1 OS. So how does one re-adjust the alignment?
Reply
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Replies (1)
Zactinium
HP Support Agent
Posts: 944
Member Since:‎10-02-2014
Message 2 of 3(22 Views)
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Re: CP1210 Series Cartridge Alaignment in Windows 8.1
Options
‎01-02-2015 12:15 PM
Hey @domer ,
So my name is Zac and Ill be helping you out with this today!
I understand you are getting blurry printouts even after replacing all of your cartridges.
Please take some time and go through this document step by step to see if you can't resolve the issue. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01691296&tmp_task=solveCategory&cc=us&dlc=en&la...
Have a great day and get back to me! Happy new year!
Zactinium
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hi @julnad,
I see that you are experiencing issues with the quality after setting up the printer on Windows 8.1. I would like to help you resolve this issue.
I checked the website and the Windows 8.1 drivers are Windows in-OS drivers. Most likely this is causing the quality output. The previous Windows drivers were the Full Feature Software and Drivers, which would have all the bells and whistles.Installing the Printer Software in Windows 8.1 for a USB or Network Connection.
What operating system was the printer installed on before?
Did you have any quality issues? If you didn't have any quality issues, then most likely it isn't the toner or the hardware, but the driver installed for the printer.
Check paper type is selected to the proper paper and not set to the default unspecified paper.
What are the toner levels?
What kind of paper are you using?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet CM1312 MSP series spooler issues on Windows XP/BootCamp on MBP

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