Laserjet CP1025nw HP system tray has stopped working

I bought this printer a month ago and about a week ago I started getting the error“HPCP1020SM.exe (64 bit) has stopped working.” then click close then“HP system tray has stopped working.” appears click close. the printer will still print but these errors continue to come up every time I print.  I called HP support but they have no clue.  Thanks for who ever can help.

Hi  Have you tried installing the basic driver, and the basic driver update to see if you have the same issue? Let me know if you have the same issue using the basic driver. Can you also provide me a screenshot of the error message you are receiving? Firmware update: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-86491-4&cc=us&dlc=en&lc=en&os=228&product=4052972&sw_lang= Basic driver:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-90357-1&cc=us&dlc=en&lc=en&os=4063&product=4052972&sw_lang= Basic driver update:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-98162-1&cc=us&dlc=en&lc=en&os=4063&product=4052972&sw_lang=

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