Laserjet M1132 MFP status offline

My laserjet M1132 MFP does not print.i tried some tips in the troubleshooting.all does not work.even the doctor scan after it is downloaded it closes automatically without opening.i dont know what is the problem

Hi , I see that you are experiencing issues printing. I would like to help you. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. Make sure the printer is directly connected to the computer by the USB cable and not a USB hub. Try and print a hardware self test on the printer to find out if it is a hardware or software issue.On the control panel, press and hold the Cancel button until the Ready light starts blinking, and then release the button.Did the self test print? Please go through the steps in this document to see if it will help. 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print. What operating system are you using? How to Find the Windows Edition and Version on Your Computer. If you appreciate my efforts, please click the 'Thumbs up' button below.
If there is anything else I can help you with, just let me know. Thank You.

Similar Messages

Hp laserjet m1132 mfp can't print from remote desktop

Hi, i've installed HP LASERJET M1132 MFP in my PC with windows 7 ultimate 32 bit and it works fine. But when i connect using remote dekstop with our Windows server 2008 r2 64 bit. its not printing. error "test page failed to print , would you like to view the print troubleshooter for assistance?" and it doesnt solved the problem.
please help

Thank you for your interest.
The situation is a bit different than the picture. Windows Server 2008 R2 is available through the WAN. LAN is plugged into the PC-1, PC-2 and Konica Minolta printer. HP LaserJet M1120n MFP is connected via USB to the PC-1. OKI ML 3320 printer is connected via LPT also to the PC-1. PC-1 has access to Konica Minolta printer via the LAN. PC-2 also has access to Konica Minolta printer via the LAN. PC-2 is also available for PC-1 HP and OKI.
It seems to me that I found the explanation for the printing problems - some of "my" printers are simply not compatible with Windows Server 2008 R2. I found on the net the following information:
http://www.windowsservercatalog.com/item.aspx?idItem=cdde267a-800d-2d9f-1f0c-225cabd6838e&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=31df9819-ca52-4684-dc3b-8e31b70c77d7&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=6475235d-8dbb-9e95-11dc-3575d569acc2&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=59731747-9976-8d51-dcbb-7664cbc17a89&bCatID=128...
I think I can close the topic.
(translated from Polish into English using Google translator)

HP LaserJet M1132 MFP does not print from a remote desktop

Hi,
I have a HP LaserJet M1132 MFP (product number CE847A) connected to a PC (MS Windows XP Home Edition + SP3) via USB. There is no problem with the printer. However, when the connection using Remote Desktop (it's set to use local facilities and resources, or in my case, printers, and serial ports) to the server (MS Windows Server 2008 R2), I can not even print a test page from a remote desktop.
Error message: "Print a test page failed. Do you want to display a tool to solve problems with printing to get help?"
But it does not lead to nowhere, as expected is access to the internet, and I have not it from a MS Windows Server 2008 R2.
The same error is for the HP LaserJet M1120n MFP.
I have installed on my PC other printer - old OKI ML321 (needle) connected to a PC using LPT cable and network printer Konica Minolta 1690MF (in another room). In both of these printers can easily print a test page from a remote desktop.
Please help me.
This question was solved.
View Solution.

Thank you for your interest.
The situation is a bit different than the picture. Windows Server 2008 R2 is available through the WAN. LAN is plugged into the PC-1, PC-2 and Konica Minolta printer. HP LaserJet M1120n MFP is connected via USB to the PC-1. OKI ML 3320 printer is connected via LPT also to the PC-1. PC-1 has access to Konica Minolta printer via the LAN. PC-2 also has access to Konica Minolta printer via the LAN. PC-2 is also available for PC-1 HP and OKI.
It seems to me that I found the explanation for the printing problems - some of "my" printers are simply not compatible with Windows Server 2008 R2. I found on the net the following information:
http://www.windowsservercatalog.com/item.aspx?idItem=cdde267a-800d-2d9f-1f0c-225cabd6838e&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=31df9819-ca52-4684-dc3b-8e31b70c77d7&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=6475235d-8dbb-9e95-11dc-3575d569acc2&bCatID=128...
http://www.windowsservercatalog.com/item.aspx?idItem=59731747-9976-8d51-dcbb-7664cbc17a89&bCatID=128...
I think I can close the topic.
(translated from Polish into English using Google translator)

HP Laserjet M1132 MFP on my MacBook Air.

I have installed HP Laserjet M1132 MFP on my MacBook Air. The scanner does work but the printer doesn't. After sending the page to print it shows on the screen that printing is finished but no printed picture goes out. What should I do?

Have you installed the latest printer driver?
http://support.apple.com/kb/DL907

HP Laserjet M1132 MFP is too slow over the network!

Hi,
My HP Laserjet M1132 MFP is too slow over the network!
I have connect the printer to a windows XP 32bit SP3 using UBS port. The printer works fine on the local computer but when sharing it over the network it works too slow, for example with print test page it takes about 45 seconds to print and for other documents it takes much longer time.
I have installed the latest driver form HP website and upgrade the firmware it the latest version.
It happens on other Windows XP machines as well.
I connected the printer to my laptop (Windows 7 64bit) and it works fine (No delays over the network) and it seems that this problem have some relations with the windows XP Driver.
I have used local port trick on remote machines (instead of regular method) like this:
''add a local printer;
'new port'
'localport'
\\XPcomputer\HPPrinterName as port name
but still nothing!
There is nothing wrong with the network, we use to use a Samsung printer on the same machines over the network with no problem.
I Really appreciate your HELP!
This question was solved.
View Solution.

BEHZAD_T, how is the printer connected to the network (wireless or Ethernet)? If it is slow wirelessly, I would suggest trying to connect the printer to your router with the Ethernet cord and install it to the networked computer that way.
Another question is, relatively speaking, how close to your router are the Samsung printer and the HP printer? Depending on the distance (and what stands between the devices) there can be a lag between sending a print job and it being received by the printer.
Let me know!

HP LaserJet M1132 MFP: unable to save scan to file

Hi,
I just purchased a new HP LaserJet M1132 MFP. Everything is working fine except when using HP Director. It detects the device and scans. But when I try to save the file on my computer it doesn't succeed. Nothing is saved in the folder. What seems to be the problem?

Hi,
Did you installed the printer using teh original CD?
If so, can you see Mac OS X v10.7 listed as supported on its label?
I assume the CD will not be compatible with 10.7...
If this is the case indeed, go to Applications > HP Laserjet MFP folder (or anything similar) and follow the HP Uninstaller..
After uninstalling the software be sure to remove the printer from Print & Scan if it still exists...
Download and install the latest software for Lion below and check if that may resolve the problem:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-80903-5 &cc=us&dlc=en&lc=en&os=219&product=3965851&sw_lang=
Hope that helps,
Shlomi

HP Laserjet M1132 MFP on Mac OS 10.7 - No Scanner Detected

I just installed the HP Laserjet M1132 MFP on my mac mini (mid 2011) with OS X 10.7 (Lion).
I have the printer working fine with the right driver comming from the installation disk.
I have also upgraded the firmware to the latest one available for download from there site.
One thing happen during the installation was that I couldn't finish the installation properly at the time of applying custom settings, the wizard prompted me "You must have administrative right ....", which I have, and when mac OS needs it, he asks for it anyway. The only choice was to cancel, but drivers were installed.
Then, I launched HP Scan to check the scanner, and I have ... "No scanners availables" !!
I also run apple software update, but nothing!
Any help would be very much appreciated.
Regards,
Trezi!

Sorry if there are errors of grammar. I'm using google translator because I am Brazilian and I do not write in English,just read.
I bought my printer M1132 After installing the Lion, and came across the same error message. I managed to solve this issue by enabling the root user and installing the drives by the super user root. When you finish the installation, it did not show the error message described above, and the scannerfunctioned normally for the program "HP Director". The image capture MAC did not work, even the Readiris program that came with the printer. But the point I'm getting now typicallyscan the "HP Director"
As the root user is disabled by default, you should follow the tutorial below to activate the super user. Log in by root in the Login screen, click "Other User". Then type in the spacereserved for root user and then type your password. Shortlyfollowing section to install the printer driver as usual.
Steps to enable root user in Lyon:
From the Apple menu choose System Preferences....
From the View menu choose Users & Groups.
Click the lock and authenticate as an administrator account.
Click Login Options....
Click the "Edit..." or "Join..." button at the bottom right.
Click the "Open Directory Utility..." button.
Click the lock in the Directory Utility window.
Enter an administrator account name and password, then click OK.
Choose Enable Root User from the Edit menu.
Enter the root password you wish to use in both the Password and Verify fields, then click OK.
Important notes
Only the owner of a computer or its designated administrator(s) should have an administrator account or the root password.
Any user with an administrator account can become the root user or reset the root password.
A root password should be difficult to guess, containing both numbers and letters within the first eight characters.
A root user has the ability to access other users' files.
The root user has the ability to relocate or remove required system files and to introduce new files in locations that are protected from other users.
I hope it helped!!
Pr. Carlos Ricardo

2101nw print server (and LaserJet M1132 MFP) – installation problems on Windows 7 (64bit)

For two years, I've been a happy user of an HP printer (LaserJet M1132 MFP), wirelessly connected to my home network thanks to a HP Wireless G Print Server HP 2101nw.
A week ago, a new machine came in and – to align operating systems - I had to install Windows 7 (64 bits) also on my laptop (previously we were running Windows XP).
Then, I went on with the reinstallation of HP software, for the print server and the printer.
And it was a disaster.
After the failure of the first installation ("Installazione non riuscita"), I went through a series of attempts of uninstalling and reinstalling, again and again, by various methods. Uselessly. Even Revo Uninstaller did not help.
Then, looking for information over the web, I read there was a known problem of incompatibility of the print server’s driver with 64-bit environment, and that HP was not going to rewrite it .
You can imagine my disappointment.
Now, hopefully, I write in this forum to ask for help. My request is twofold:
1) I would like to properIy clean up my laptop and remove all that bad installed sw (both of the print server and the printer), so that at least I can successfully reinstall printer software for using it via USB cable.
For this purpose, can you please give me your suggestions ?
2) I would like to know: It is true that there is no driver available for use this print server on Windows 7 (64 bit) ?
I’m asking because I found these pages which seems to give some hope, but I’m not so sure ... :
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-2101nw-Wireless-G-Print-Serv...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/HP-2101nw-wireless-printserver-on-w...
Many thanks in advance for your help
Simone

For two years, I've been a happy user of an HP printer (LaserJet M1132 MFP), wirelessly connected to my home network thanks to a HP Wireless G Print Server HP 2101nw.
A week ago, a new machine came in and – to align operating systems - I had to install Windows 7 (64 bits) also on my laptop (previously we were running Windows XP).
Then, I went on with the reinstallation of HP software, for the print server and the printer.
And it was a disaster.
After the failure of the first installation ("Installazione non riuscita"), I went through a series of attempts of uninstalling and reinstalling, again and again, by various methods. Uselessly. Even Revo Uninstaller did not help.
Then, looking for information over the web, I read there was a known problem of incompatibility of the print server’s driver with 64-bit environment, and that HP was not going to rewrite it .
You can imagine my disappointment.
Now, hopefully, I write in this forum to ask for help. My request is twofold:
1) I would like to properIy clean up my laptop and remove all that bad installed sw (both of the print server and the printer), so that at least I can successfully reinstall printer software for using it via USB cable.
For this purpose, can you please give me your suggestions ?
2) I would like to know: It is true that there is no driver available for use this print server on Windows 7 (64 bit) ?
I’m asking because I found these pages which seems to give some hope, but I’m not so sure ... :
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-2101nw-Wireless-G-Print-Serv...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/HP-2101nw-wireless-printserver-on-w...
Many thanks in advance for your help
Simone

Scanner of Multifunctional HP Laserjet M1132 MFP doesn't work.

Hey folks,
I can't get the scanner of my multifunctional printer to work anymore. I have the latest versions of hplip and hpoj, sane and xsane as well.
When it is plugged in, the dmesg command shows the following:
[ 3980.912978] usb 1-3: new high-speed USB device number 5 using ehci_hcd
[ 3981.039508] usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x042A
The scanimage -L command recognizes the device:
scanimage -L
device `hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH3397RPR1a' is a Hewlett-Packard HP_LaserJet_Professional_M1132_MFP all-in-one
But in /var/log/errors.log this error is shown:
scanimage: io/hpmud/pp.c 627: unable to read device-id ret=-1
When I run xsane this message pops up:
Failed to open device `hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH3397RPR1a':
Error during device I/O.
And in /var/log/errors.log I find this error:
Apr 21 11:35:50 localhost xsane: io/hpmud/pp.c 627: unable to read device-id ret=-1
Apr 21 11:35:54 localhost xsane: scan/sane/marvell.c 85: unable to load restricted library /usr/share/hplip/scan/plugins/bb_marvell.so: /usr/share/hplip/scan/plugins/bb_marvell.so: cannot open shared object file: Arquivo ou diretório não encontrado
Could anybody help me with this? I'm using Arch x86_64.
Thanks!

sane-find-scanner only recognizes the device:
# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
# Also you need support for SCSI Generic (sg) in your operating system.
# If using Linux, try "modprobe sg".
found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x042a [HP LaserJet Professional M1132 MFP]) at libusb:001:005
found USB scanner (vendor=0x093a, product=0x2620) at libusb:006:002
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
But it doesn't get the scanner to work.

HP Laserjet M1132 MFP says,"no scanners available."

Hi, my HP Laserjet M1132 scanner used to work. Now all of a sudden when I open the HP Director or HP Scan the message says "no scanners available".
I worked fine some time ago. I downloaded and instaled latest drivers, but problem persists. Printer does work, sanner is the issue.
This is happening in both my Macbook Air, and in the iMac. (both same Lion OS X 10.75).
Thanks for your help.

Let's make sure that there isn't a problem with disk permissions that causing this. The link below will take you to a post that will guide you through the process. Let me know what happens.
Basic Printer Troubleshooting Steps for Mac
I am a printer tech for HP.

HP LaserJet M1132 toner cartridges not delivering full capacity

I have a LaserJet M1132 MFP bought last week. Connection is USB, operating system is Windows 8 - 64bit. Have upgraded to latest firmware. Driver is latest Windows 8 driver. Settings are default (fastres 600).
When using the initial toner cartridge that came with the unit, it delivered only around 250 text (note text and not graphics) pages before it ran out. I know this because I bought three reams of paper when I bought the unit and used half a pack. Coverage was around 50% per page, double sided. I took it out and shook it but this made no difference.
I purchased two new original HP CE285A cartidges at the same time as I bought the printer. I wondered if the original cartridge was a reduced capacity cartridge. So I installed a new cartridge. The toner light came on after printing 935 pages (from the status page). Again, the majority of these were text pages at 50% coverage double sided.
Each cartridge is £75 which gives a per page cost of around 8p/page (not including the cost of the printer) which is outrageous for a laser printer. The packaging estimates around 1,500 pages per cartridge but I clearly didn't get anywhere near this with the first cartridge and am not getting this with the second one either. I have another HP MFP (3500) which delivers around 5 reams before a cartridge runs out.
I am an extremely experienced user with 25 years in printing and imaging and know that estimates assume a certain coverage. I am by no means using a heavy coverage. I am extremely unhappy to say the least. Your help and advice appreciated.
Regards
Tony Harris
This question was solved.
View Solution.

The only thing you can do to try and extend the cartridge life a bit more is enable EconoMode on the print driver. Most likely this was enabled on the devices being tested for the cartridge yield. I'll include the instructions to enable it below. Let me know what happens.
Click on the Start menu.
Click on Devices and Printer.
Right-click on your printer.
Select Printer Preferences.
Click on the Quality tab. It may be labeled as the Paper/Quality tab.
Click the box next to EconoMode to enable it.
Click Apply to save the change.
Click OK to close the window.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Whenever I plugged in HP laserjet M1132 printer usb to my Macbook air,a screen pop-out "the disk inserted are not readable by this computer".I uninstalled

Hi,I'm new here and I think my problem were discussed few times before.However,I tried to follow the solutions similiar to my condition but it does not work.My problem is whenever I plugged in the HP printer (Laserjet M1132 MFP) usb to my Macbook Air,a screen will pop-out and read as 'the disk inserted is not readable by this computer'.I even bought my Mac to the Mac store but the situation remains the same.Okay with other printer but not with my HP.Sigh.The HP printer worked just fine with other computers (not Mac).I'm really sick of it.Please help me.I once plugged in an external hard drive & started Time Machine with it.The printer problem started after that.However, the hard drive plug-in works just fine.
Your attention of above matter is highly appreciated.Thank you.

Here is what worked for me:
I reset the System Management Controller on my MBA. To do so requires shutting it down, keeping it plugged in to power (I also unplugged both USB connections), and then from a powered off state I simultaneously pressed Shift + Ctl + Option + Power (I did this once and it did not work so I tried again and did it 3 times just to be safe), then released them at once, then I pressed the power button. Problem solved.
http://macs.about.com/od/usingyourmac/qt/Resetting-The-Smc-System-Management-Con troller-On-Your-Mac.htm
I also tried uninstalling the using the repair Disk Permissions with Disk Utility and moved the HP Printer software accessories to the trash (you can search the web for how to do that but that did not solve the problem either). Neither of these options worked.

My HP LaserJet Professional M1132 MFP Is Not Print Or It Offline

My HP LaserJet Professional M1132 MFP Is Not Print & i think it offline. I Do Not Know What To Do. I Look on google but the things there tell you do not work. I Rest my computer, & I Plug in my printer acdpeter right but it not printer. If There Any Thing I Can Do To Make Online or at least make it printer fine? My WI-FI IS good. noathing wrong there. i think it at the printer. Also troubleshooting should not idenfity the proger.
This question was solved.
View Solution.

My Printer Is Now Work And Print Fine. I Just Wait For Few Days And Than It Just Start Work.Anyways thanks for the help.

LaserJet M1319f MFP Installation issue on Windows 7

Dear HP support team and community members,
I'm currently trying to install HP LaserJet M1319f MFP connected by USB on Lenovo Q190 machine /Intel Core i3 processor/ running freshly installed Windows 7 Enterprise 64 bit with Bulgarian language pack, all current updates, Microsoft Forefront Protection /I also tried to disable the Real-time protection/, UAC disabled, administrator account, IE 11, .NET Framework 4.5.1.
The priter was working correctly with Windows XP.
I downloaded the driver package from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=bg&dlc=en&sw_lang=&product=3547...
After the installation process reach the "Copying files to the hard drive" stage the installer return error Printer Software Installer stopped working.
I tried running with Administrator privileges and/or Windows XP SP3 compatibility mode, but the same error occurs.
I tried Microsoft Fix It software for install/uninstall drivers too,but with no luck either.
I cleaned the cashe and temporary files around 10-15 times.
Windows update is not helping with the drivers too.
I tried to extract the files from the installer and manually add the printer and got error that the installation was not successful and below it says The file was not found /if I recall it correctly/
After that I tried HP Print and Scan Doctor software, but it displays that there is no driver installed and redirecting me to the driver download page.
I tried the Driver Wizard software too, but it returns that this model is no supported.
I tried to change the windows startup to "Selective startup" with "Load startup items" unchecked and all non-microsoft services disabled, but with no success.
Under Safe mode the install won't complete because of the Print Spooler service not running, which is running normally otherwise.
The "ntprint.inf" file is present in the "Windows\inf" folder, the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviroments\Windows NT x86 has only Drivers and Print Processors subkeys and the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors has only Local Port, Microsoft Shared Fax monitor, Standard TCP/IP Port, USB monitor and WSD port subkeys.
The folders Windows\System32\spool\PRINTERS and Windows\System32\spool\drivers\W32X86 are empty.
I ran sfc /scannow in cmd with administrator privileges, but there was no integrity violations.
I tried to disable the IE component, but no luck either.
So now I’m out of any ideas how to connect that **bleep** thing… I hope that someone can help me with this issue.
Currently the devices without installed driver in the Device Manager are "Hewlett-PackardHP LaserJet M1319f MFP" /Hardware IDs USBPRINT\Hewlett-PackardHP_La28A1 and Hewlett-PackardHP_La28A1/ and HP Scan /Hardware IDs USB\VID_03F0&PID_5817&REV_0100&MI_00 and USB\VID_03F0&PID_5817&MI_00/
I forgot to mention that I tried all kind of variations with these solutions with and without printer plugged in.
Thank you very much in advance for any kind of guidelines.
Best regards,
Ivan
P.S.: At least I think that I managed to gather all known related solutions in this topic…
This question was solved.
View Solution.

Hello Gemini02,
First thank you for your assistance!
I uninstalled the IE 11 and install IE 10, but with no success related to the driver issues. I just want to mention to those who are trying to do the same that IE 11 should be removed from Add/Remove Windows components and from Installed Updates.
As for the solutions from your post:
Solution 2: The build in troubleshooting is reporting that no driver is installed (obviously...), but is not helping much with the installation. Windows updates are not much of a help too... The device manager is finding the device, but can't install the driver. More detailed information about the devices in the Device manager you can find in the end of my first post.
I'm posting some screenshots of the issue so that you can get clearer picture of the situation.
So basically I'm downloading the official drivers from the link in my first post. I'm sure that the drivers are the correct one as I downloaded them several time to clear the possibility of technical mistake.
But when I try to install them I get the following error:
The Event viewer information is as follows:
The reports are:
Critical error (red mark):
Faulting application name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
Faulting module name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
Exception code: 0xc000000d
Fault offset: 0x0000000000047bca
Faulting process id: 0xed8
Faulting application start time: 0x01cfb2fc6900c47e
Faulting application path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
Faulting module path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
The information above the critical one:
Fault bucket 3550555182, type 5
Event Name: PnPDriverImportError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: 00000002
P3: HPM1319.INF
P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0e78848b
Analysis symbol:
Rechecking for solution: 0
Report Id: b390829e-1eef-11e4-94ed-50af73237b10
Report Status: 0
The next in line:
Fault bucket 3550555182, type 5
Event Name: PnPDriverImportError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: 00000002
P3: HPM1319.INF
P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0cd08ac2
Analysis symbol:
Rechecking for solution: 0
Report Id: b390829f-1eef-11e4-94ed-50af73237b10
Report Status: 0
And the last one:
Fault bucket 3413207808, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: ProductInst.exe
P2: 1.0.5.3
P3: 50cedca3
P4: ProductInst.exe
P5: 1.0.5.3
P6: 50cedca3
P7: 0000000000047bca
P8: c000000d
P9: 0000000000000000
P10:
Attached files:
C:\Users\Петя Станева\AppData\Local\Temp\WER8314.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ProductInst.exe_d56e40a56282daea123243fa1f100faa5e2bf_06a92cda
Analysis symbol:
Rechecking for solution: 0
Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
Report Status: 0
Solution 3 can't be applied to the current case as I can't install the software so I don't have what to uninstall/reinstall.
I cleared the cache and disabled all optionally installed software in msconfig as suggested, but the issue with the installer is still not resolved.
Solution 4 is not relevant as the device was working fine two days ago.
Solution 5 is difficult for implementation too as the location of the device is in some kind of rural area and it is vital for the implementation of the daily duties of the employee.
So after the failure with the solutions provided in the article I tried to extract the installer to use the drivers and manually install the printer using the file HP1319fp.ini with the "... MFP" driver selected. I set it at new local port named USB. I'm posting the screenshot of the error i get in the end of installation:
After I press the OK button in gets in a loop by returning to the previous page.
I tried the same drivers with existing port USB001, but got the same result as with the new port.
Currently I will try to rename the SoftwareDistribution folder in case that this is kind of windows update cache issue, but don't think so... I begin to think that this device driver is somehow not compatible with the computer hardware...
Thank you and I apologize for taking your time with such issues!
Best regards,
Ivan

HP Laserjet PRO MFP M125nw; Wireless Driver installation problem in Win 8.1

Product name : HP Laserjet PRO MFP M125nw, product nr CZ173A
US Operating system: Dual Boot:   Win Vista home premium (32 bit) / Win 8.1 pro (32 bit)
The printer was installed under Vista in September 2014 and was and still is wireless printing and scanning without a problem.
Recently I tried to install the printer (wireless) under Win 8.1 and I downloaded the latest Full Feature software from HP.nl.
During installation the software installation package could not find the printer and installation was aborted.
I ran the printer self test / Configuration. The network Info and product info sheets were without errors. A ping to the IP address of the printer was without a loss. The firewall indicated that HP software is accepted.
Off course I read everything on HP about this problem I followed every advice and repeatedly gave it a try. I even installed the usb cable solution ( USB was working ok) followed by your change connection instructions, but all in vain.
To my surprise HP was able to find my printer when I checked on http:// www.hp.com/cgi-bin/hpsupport/index.pl. However the printer was found in my local network as a HP Laserjet Pro M1132 multifunctional printer with product nr stars 3NW-01 which is not correct, however the found serie nr. of CNB7G3RC78 was correct.
The print and scan doctor made some changes to the software and after that I was able to print wirelessly, however the Scan doctor button did not react at all and using the program was not possible further. Starting the program again gave the same result.
Conclusion:       In Vista: HP wireless print and HP wireless Scan is working fine
                        In Win 8.1: HP wireless print is OK, HP wireless Scan cannot be installed !????
                        In Win 8.1: Windows Printer driver and Win Fax& Scan driver both wireless working ok
Remark: Reading the display is difficult in dim lit areas. The on / off button is brightly lit and this light should be used to enlighten the display instead.
A solution for the scanning problem would be appreciated.
Kind regards
JWAH

Hi @JWAH , and welcome to the HP Forums!
I understand you're experiencing driver issues. I'd like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP LaserJet Pro MFP M125/126 Series Full Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Laserjet M1132 MFP status offline

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