Laserjet M1536dnf fax error report - result-Line Surge(2)

Question

We use HP LaserJet MFP as stand alone fax machines. Earlier this week, the one that had been in service for 6 years would not receive nor send a fax. All other functions worked well. The replacement the M1536dnf, will send and receive faxes but after a few attempts. The two errors that have been coming up are Line Surge(2) and Comm Error 232. When I dial our fax number with my phone I can hear static on the line at times.
After replacing all the patch cables that are connected to this line (fax and postage machine are on this line), nothing has changed.
I am thinking the telco has made changes which is now giving us these errors.
Any other ideas what to check for or what the Line Surge error may mean?

Answer 1

Hi @benamen,
Welcome to the HP Forums!
I see that your Laserjet M1536dnf will not send and receive faxes. I am sorry to hear this, but I am happy to help!
I would recommend to go through these guides, to verify everything is connected properly:
Cannot Send or Receive Faxes.
Troubleshooting Fax Issues.
According to this guide, Interpreting Error Codes in Fax Communication Error or Fax History Reports.
Error Code: 232, 233, 234, 235 ECM, 236 ECM, 237
Definitions
A communication failure occurred between the two machines.
The user at the remote machine might have pressed the Stop key.
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line. Do not use call waiting on a line with a fax machine.
The power at the remote machine was interrupted, or deliberately turned off causing the fax session to be interrupted.
Solutions
If the error persists, and error correction is in use for the fax session, disable ECM. Fax quality might be degraded.
Set the host machine to receive at a slower transmission speed.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power brownouts and other power-related problems.
After reading this information, and verifying the connection is setup properly, I would definitely consider contacting your phone provider.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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