LaserJet M5035 MFP Job Storage

We have a LaserJet M5035 MFP printer. A customer stored a number of print jobs on this printer and made them private. They are secured by a PIN. The customer is now gone, but when contacted has no idea what the PIN is.
How to we go about resetting the PIN or just flat out deleting the jobs? I'm hoping to not have to go through all the possible combinations.
Brian

Hi ,
Also with job ageing , to delete the pending job with PIN secure perform Hard disk intialization
To perform a hard-disk initialization
1) Turn the MFP off and then on.
2) When the memory count appears on the control-panel display, press the right-hand side of the
TART button until all three LEDs are lit. Release the START button.
3) Press 5 one time. INITIALIZE DISK appears on the control-panel display.
4) Press 6 one time. A series of asterisks appears on the control-panel display. Wait for the MFP to
complete its initialization sequence.
Regards
Suganya

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Hi Mirre,
Welcome to the HP Forums.
I see that you are having issues scanning on the 10.6. You have no scan function in the HP Director software.
I will be happy to help you.
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How to Scan: OS X v10.7.
Disregard the title.
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Did you run the setup assistant and were you able to scan?
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
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Thank you for posting on the HP Forums.
Have a great day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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I just spent the last two days on this and have finally sorted it out. It actually isn't that hard to do but for some reason, no one has consolidated the information in one place!
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Hi,
One thing I was going to try with the formmater board was to bake it. I've had success with baking other formmater boards like the HP 3005 printer. The cold solder joints crack causing issue. I place the formatter board on a cookie sheet with balls of tin foil placed under it to raise it off the cookie sheet. Pre heat over to 350, remove the memory, you can leave the battery installed. Bake in the over for eight minutes. Remove and and let cool. I've done about 20 like this and it's fixed about 15. So worth a try.
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This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi bickyz,
This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
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I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Hello Everyone,
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Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
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If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
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Primary: 209.244.0.3
Secondary: 209.244.0.4
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Aardvark1
I work on behalf of HP
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HP Color LaserJet Pro MFP M177fw don't go to sleep mode

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Hi Denis88,
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I can help you with this issue.
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COLOR LASERJET PRO MFP.
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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This question was solved.
View Solution.

BEHZAD_T, how is the printer connected to the network (wireless or Ethernet)? If it is slow wirelessly, I would suggest trying to connect the printer to your router with the Ethernet cord and install it to the networked computer that way.
Another question is, relatively speaking, how close to your router are the Samsung printer and the HP printer? Depending on the distance (and what stands between the devices) there can be a lag between sending a print job and it being received by the printer.
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Hi richRemer,
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi wiserichguy ,
Thanks for providing that information.
In Desktop mode, press the Windows key and R at the same time, to show the run command line.
Type Services.msc and press Enter on the keyboard.
Scroll down until you see Windows Image Acquisition (WIA) and select it.
Make sure the service is started and set to Automatic. If the service is already started, stop the service and start it back.
Scroll down until you see Shell Hardware Detection and select it.
Make sure the service is started and set to Automatic. If the service is already started, stop the service and start it back.
Scroll down until you see Remote Procedure Call (RPC) and select it.
Make sure the service is started and set to Automatic.
Close the Services window.
In desktop mode, press the Windows key and R at the same time and type Services.msc.
Double-click Printer Spooler in the Services list.
Click Stop and click OK.
Navigate to "%WINDIR%\system32\spool\printers" from the Run Window again, right click on any document and left click to delete the job.
Then go back to the Run Window and type in Services.msc again.
Double-click Printer Spooler in the Services list.
Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
Try updating the driver again.
How was the printer name listed in Device Manager?
Please let me know the outcome.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi wiserichguy ,
Thanks for providing that information.
In Desktop mode, press the Windows key and R at the same time, to show the run command line.
Type Services.msc and press Enter on the keyboard.
Scroll down until you see Windows Image Acquisition (WIA) and select it.
Make sure the service is started and set to Automatic. If the service is already started, stop the service and start it back.
Scroll down until you see Shell Hardware Detection and select it.
Make sure the service is started and set to Automatic. If the service is already started, stop the service and start it back.
Scroll down until you see Remote Procedure Call (RPC) and select it.
Make sure the service is started and set to Automatic.
Close the Services window.
In desktop mode, press the Windows key and R at the same time and type Services.msc.
Double-click Printer Spooler in the Services list.
Click Stop and click OK.
Navigate to "%WINDIR%\system32\spool\printers" from the Run Window again, right click on any document and left click to delete the job.
Then go back to the Run Window and type in Services.msc again.
Double-click Printer Spooler in the Services list.
Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
Try updating the driver again.
How was the printer name listed in Device Manager?
Please let me know the outcome.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hello
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Also advise what is PCLm/PCLmS?
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03894363&lc=en&jumpid=reg_r1002_us...
PCLm/PCLmS:
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Thanks
Subbu

No idea which is the correct specification.
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Hi,
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Best regards,
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Hi @MaletaBG,
I would like to help you with getting the printer, printing again.
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
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What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet M5035 MFP Job Storage

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