Laserjet p1102w- can't open HP software for ePrinting

I just bought the P1102w & had no trouble connecting it to my IMac (running OS 10.8.5) and using that connection for printing. However, when I tried to get the ePrint software from HP, problems arose. I received HP_P1100_P1560_P1600_FW_Update but when I tried to open it and install it I repeatedly got this error message, "HP Firmware Upgrade Utility can't be opened. You should eject the disk image". This persists even after restarting my computer. I have multiple computers at several locations and need to be able to print via ePrint. What should I do?

Hi,
Have you tried both of the following links? allthough the file name and size are identcal, it worth checking if there is any difference as the tool is listed twice on the HP site:
First try the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-115797-3&cc=us&dlc=en&lc=en...
Next use the link below and check for any difference:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80643-10&cc=us&dlc=en&lc=en...
If the same appears for both of the links above, try respiring the disk permissions and then check for any difference:
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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